In the past I have stayed at another hotel numerous times, but the service has dropped dramatically since they changed general managers. I tried the HGI and was totally impressed. I cannot sleep with an A/C unit that switches on and off throughout the night and, although I set my unit on ON, the fan kept turning on and off. I called the front desk and Amber immediately came up to check things out. She said she knew how I felt and then she SAT FOR TWENTY MINUTES IN ANOTHER ROOM TO MAKE SURE THE FAN STAYED ON WHEN IT WAS SET ON THE ON SETTING. After that, she came back and helped me move to the other room. Amber went above and beyond normal customer service to make sure one customer (me) was happy and comfortable for an extended stay. This will be my go to place in Ft. Wayne. If Amber is working when you check in, say hi to her.
- Official Description (provided by the hotel):
- Come see us at the Hilton Garden Inn Fort Wayne! We look forward to seeing you. We are very conveniently located off the Jefferson exit on I-69. We are within 15 minutes of nearly any company within Fort Wayne. With our newly completed on site restaurant and lounge, you are able to get a very convenient dinner and drink or utilize our room delivery service Monday through Saturday 5 PM to 10 PM. Be a part of the best recognized and most widely used loyalty program: HHonors, and enjoy the outstanding service you have come to count on at Hilton brand properties! ... more less
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- Also Known As:
- Hilton Garden Inn Fort Wayne Hotel Fort Wayne
- Hilton Fort Wayne