I am currently at this property. We are relocating to the area for a new job, while we await taking possession of our new home. I have been here a little over 24 hours, and I have called twice to alert staff that one flat screen had no picture, and the other one had problems with the signal breaking up, and missing channels. Also, the sink in the bathroom area did not drain properly. Two of these problems were addressed, but the other continues. The person I spoke to this evening stated the maintenance man had gone home, and nothing could be done until tomorrow.
I am a Marriott loyalty member, and it was clear that the person who checked us in never checked my preferences. I was given a room that was not feather-free, with no extra pillows, and was discouraged from taking my preferred lower floor "it can be noisier from groups - it's quieter on the third floor". Why in the world should I bother sharing these with Marriott, if their front-line people don't even check this information when assigning rooms at check-in?
I don't feel like a valued customer. This is a shame, because for the most part, the Marriott brand has been a much better experience. I am willing to give it another day, but then we will no doubt be looking for alternate accommodations.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Valued Guest,
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I would like to start by thanking you for taking the time to let us know how we're doing. I understand that you had trouble with the picture on your televisions. We have recently had a Phillips representative at the hotel and reprogram all of our televisions. Unfortunately with new technology come a few hiccups along the way. I am happy to say that it looks like our television problem has been fixed at this time. Thanks again and I hope you will give us another chance to earn you as a guest in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.