I have been here before, and I do believe that the owner DOES seem to care when you're one-on-one with him, but his staff are atrocious, selfish and up-tight. The old woman who works there chastised me like I was her child when I accidentally walked somewhere where I was not supposed to be, then kept her nasty attitude during the whole check out process. The absolute last time I will ever go back I stopped a man carrying a stack of books who breezed past me without inquiring as to how I was finding everything, and I apparently made the mistake of asking him if he was a worker. He seemed completely appalled that I would dare to refer to a great bibliophile such as he as a "worker", and he stared at me in angry shock for a moment before he lowered himself to my level and admitted that he did collect a pay check from this particular shop. I asked him where I could find Atheist writings, and he told me that I could find it in the philosophical area, then seemed eager to get away. When my SO, having heard this obnoxious exchange, peered around the corner to see what was going on, the guy magically changed his tune, and got specific as to where I could find these "philosophical" works before he scampered off to talk with another worker about a rental car's estimated arrival time.
Like I told my SO while we were going back home, if they think they're better or too good for possible customers, then they absolutely DESERVE to have their business poached by Half-Price or, god forbid, Barnes and Noble.
Oh, but that's not all! The place is lanyrinthian and confusing as all hell to navigate through, and if you want to look where most of the fiction is located, you will have to risk the death trap known as the stairs - small, steep and uneven - to get into the basement. Are you hadicapped? I guess you'll just need to envision the books carelessly stacked on the cement floor, the mildewey air or the clausterphobic areas that can turn into "Employees Only" areas with no rhyme or meaning.
For the same prices that this store charges for their books, I can get books that are usually in better condition at the Half-Price in town with better lighting and, most of all, employee service than I can here. Everything is dusty, heavily-worn and much is out of date.
The place is what I envision to be the worst place to trip and fall in - over the books stacked everywhere or the dangerous stairs. Because you'll rarely, if ever, find and employee just on the floor and away from the cash register, I'd imagine that you would have to yell quite loudly and for a long while before you could get any help.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.