While the day staff was great and accommodating, after a night at a concert and a hotel clearly booked to capacity... the night staff was not welcoming nor helpful. The hotel offers parking for probably 50% capacity and on a night where they were booked full - we had no where to park. From past experiences... clearly anyone traveling to a hotel = has a car. Coming in at night - we tried to find parking with no luck - after a couple passes through we went to the front desk for help - found no help at all. Clear attitude and no compassion for our desire to park in a location with no threat of towing or inconvenience to other guest - we were left with the options to park in a lot in which we could have possibly been towed (at owners expense) or park on the curb... clearly disrupting traffic flow through the hotel parking lot. With complete understanding of the volume of guest at all hotels in the area - parking is of course at a slim - first come first get. BUT after - The hotels complete disregard and rude behavior towards guest - who were trying their best to park in a safe location - out of the way of other guests - We were clearly annoyed and unhappy with the circumstance. If your hotel does not offer adequate parking booked at capacity - you should probably make arrangements at the areas surrounding you to accommodate them. Whether a guest has to walk alittle bit - They'll be alot happier with that than the front desk person telling them to quote "Figure it out - just don't park under the canopy". All in all... With the right tact from employees (at least having understanding for a guest complaint and not blowing them off completely) and correct planning on behalf of the hotel and others in that area - I would have rated it a 5. Good place to stay on any weekend other than a busy one.
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- Also Known As:
- Holiday Inn Express Fishers Hotel Fishers
- Holiday Inn Fishers
- Fishers Holiday Inn