My family and I have stayed at this hotel every time we visit Evansville for the last four years. We have had a few mild complaints in that time but this last visit was just horrific. The lady at the front was extremely unfriendly. Never bothered to look up from her computer as I checked into the room. The internet is now free (they use to charge) but it is now very slow and almost worthless. The website says they now have a "grab-and-go" breakfast but we were never informed of that upon check-in and my fiance happened to go to the lobby early the day we checked out and said they had coffee and fruit set out, guess that was the breakfast. Our room was dirty. All of our socks were black after the first day. We had to move the couch to retrieve a puzzle piece and found two dirty socks, half of a reese's cup, a bottle cap, a button, and a pen top. Our blanket had several large cigarette burns in it. The freezor and the floor of the bathroom had sticky pink spills. Several of the dishes and the silverware were dirty. The cabinet where the cups were was so sticky that pieces of the cabinet came off when we pulled the cups free. The temperature control knob on the stove had no numbers on it so we had to guess at how hot the stove was set for. The heat did not work properly. I had to call the front desk three times during our stay because the people above us sounded as if they were trying to collapse the ceiling. My infant was awoken numerous times by these rude people throughout the day and night. The first time I called was at 10:30 at night and the guy who answered did not seem to know what hotel he was speaking for and sounded completely disinterested in my complaint. The last time I bothered to call the lady who answered dismissed my complaint claiming they had a "young child" as if that is an excuse for disturbing others. In the past it felt as if we were the only guests in the hotel as it was so quiet. Our room did not have tissues, paper towels, sufficient cooking equipment, or toiletries, all things normally supplied. I no longer feel comfortable bringing my young children to this dirty hotel and will be finding someplace else to stay when we visit again.
Stay somewhere else.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
"Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.
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The experience you described is truly regrettable. We strive to ensure that our guests have an exceptional stay. As this hotel’s manager, I can assure you that I have brought each of the issues you expressed to the attention of our staff.
We know that we didn’t get to be a member of America’s number one family of extended stay hotels over night; we did it by focusing on one customer at a time. We know that a totally satisfied customer is one who will come back and stay with us again. That is why we take your review so seriously. It reminds us that despite all of the regular praise we receive, we still have room to improve.
Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada."
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.