I've had good luck with Super 8's and bad luck. Well, this is the last time I will try my luck. We arrived at 11:30pm...with reservations I might add...and the gentleman checking me in said there was a problem and he just gave my room away to the previous couple with a baby. So, he called his wife to clean the room and he told me she was angry at him cause she had to clean the room. So, we wait 15 minutes and then get into a DIRTY room-the sheets were clean-but the floor, bathroom, and surfaces of everything looked icky! The room smelled very unpleasant but since we were exhausted we stayed and slept. Breakfast was awful. The juice was fermented, there were only 2 choices for cereal, a very small selection of pastries, coffee was gone, bananas were gone, and yogurt. Don't stay unless you are falling asleep at the wheel and there are no other options.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
It looks like honesty does not work now a days and it is not good to let people know about what was happening. I would have been easier for me to cover up and lie to that guest. I did not give guest's room away. In guest's, reservation there was a comment about late arrival. We had one, guest who checked out, 15 minutes prior to this guest's arrival. Keeping that in mind and out of generosity, I rented a room to a couple who walked in with an infant baby. I thought, it would take us 20 minutes to clean a room and it will be clean before the guest arrives. Unfortunately, the guest arrived right after I check the couple in with an infant. So, now I was in a situation and with honesty I let the guest know about what just happened and it would take additional 10 minutes, before they can get to the room because it was getting cleaned. This was our last room. I personally went and vacuumed the room, did dusting and my wife changed all linens and terry and cleaned the bathroom. In no way this room can be dirty or have a bad smell, when management personally goes and cleans the room. You know how it is, when one thing is not right we make other things look bad to butter it up. If this guest was given the same room upon arrival, I don’t think they would have left any bad comments, but since they had to wait 10 minutes, which gives them an opportunity to make it more unreasonable. For breakfast, It is Super 8 Standard to serve two types of cereal and a variety of oatmeal choices, which we serve during our breakfast, as far as small selection of pastries, we offer Eggo Waffle, Cinnamon Rolls and 4 different types of pastries, Yogurt, Toast, Coffee, Tea, Orange Juice and Apple Juice and all toppings to go with it. If this is not good enough, I don't know what more they sould expect.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.