All staff we came in contact with were all very friendly and helpful. As another reviewer said, it was appreciated that all room keys, etc. were waiting upon check-in. Room was very comfortable and clean. Appreciated the refrigerator, microwave and built-in desk area in each room. The free breakfast was very nice - always had hot items, cereal, waffle maker, hard-boiled eggs,fruit, bread and pastries. Coffee/tea/hot chocolate available 24 hours, usually long with some cookies too! Would recommend and definitely stay here again when I return to the Elkhart area.