This property has fallen woefully short of the standard one has come to expect from the Hilton name. We arrived on a weekend evening to find both the bar and the kitchen out of almost everything. (A bit of information that was left out when making the reservation; during which we asked if there were a restaurant/bar on premises). The breakfast bar in the morning was poorly stocked and out of coffee at 9am; this is completely unacceptable!
The final insult came when a critical item was left behind in the room, upon discovering the hotel staff agreed to expedite shipping that day...this did not happen for... two days...and was done begrudgingly.
The room was clean and comfortable, the property was poorly stocked and the staff was surly.
We will not stay there again, and it will be sometime before we consider a Hilton property again.
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- Also Known As:
- Hilton Elkhart
- Elkhart Hilton