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“Overwhelmingly Disappointing” 2 of 5 stars
Review of Hilton Garden Inn Elkhart

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Hilton Garden Inn Elkhart
3.0 of 5 Hotel   |   3401 Plaza Court, Elkhart, IN 46514   |  
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Ranked #2 of 23 Hotels in Elkhart
Certificate of Excellence 2014
ohio
1 review
“Overwhelmingly Disappointing”
2 of 5 stars Reviewed August 2, 2008

This property has fallen woefully short of the standard one has come to expect from the Hilton name. We arrived on a weekend evening to find both the bar and the kitchen out of almost everything. (A bit of information that was left out when making the reservation; during which we asked if there were a restaurant/bar on premises). The breakfast bar in the morning was poorly stocked and out of coffee at 9am; this is completely unacceptable!
The final insult came when a critical item was left behind in the room, upon discovering the hotel staff agreed to expedite shipping that day...this did not happen for... two days...and was done begrudgingly.
The room was clean and comfortable, the property was poorly stocked and the staff was surly.
We will not stay there again, and it will be sometime before we consider a Hilton property again.

  • Liked — room
  • Disliked — staff, poorly stocked on everything
  • Stayed July 2008, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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203 reviews from our community

Traveler rating
    108
    55
    25
    10
    5
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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English first
British Columbia, Canada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed December 29, 2007

Nice hotel, but nasty surprise after stay was double billing. I had booked a net direct rate through Hilton.com and then was double billed by hotel. Endless phone calls to try and correct matter with hopeless management response. This type of treatment is a disgrace to the Hilton chain.

  • Stayed October 2007
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 30, 2007

This is a brand-new Hilton Garden Inns, opened about 7 weeks. It proved to be a very nice surprise. We were in town to attend a funeral, and made a last-minute reservation on their web site.
Our room was an executive king bed room, which proved to be quite nice and roomy. The bedding was terrific...nice pillows and a pretty duvet comforter. A great flat-screen t.v. was mounted on the wall opposite the bed. There was also a desk with adequate lighting and a very comfortable chair, along with an easy chair and foot stool. All the lighting in the room was more than adequate. The bath was somewhat small...about the size usually found in mid-range hotels, but the ammenities and towels were quite good.
The only two problems we encountered was one of the closet doors, which wouldn't stay on its track, and the heating, which was noisy and hard to regulate. We reported the closet door the next morning, and it was repaired by the time we returned to the room.
There was a breakfast room/cocktail bar in the lobby, but we did not use it for either purpose during our stay. The evening cookie platter was a nice touch. Very cheerful lobby and staff...especially the manager on duty when we arrived and again a few times during our stay. Very clean property and rooms. A little hard to find the driveway into the hotel parking lot on our first try, which was during daylight hours. Would have been worse in the dark!
Very nice experience, and we would choose to stay there again. Quite convenient to toll road, as well as many restaurants.

  • Liked — The bedding.
  • Disliked — Heating system.
  • Stayed November 2007, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Elkhart

Address: 3401 Plaza Court, Elkhart, IN 46514
Phone Number:
Location: United States > Indiana > Elkhart
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Elkhart
#2 Business Hotel in Elkhart
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Elkhart 3*
Number of rooms: 85
Reservation Options:
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Also Known As:
Hilton Elkhart
Elkhart Hilton

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