To Begin my issues started a couple day before we arrived. I checked my online reservation just to make sure I had the correct dates, in which I noticed we had missed our first date, so I added the date and it said Monday rate is $71 ok no biggie, go to finish the reservation and it changed all my dates to $71 instead of the original $66, so I was upset on that. (Iam in the same business where rates change per day, but I keep a customers rate the same if its a previous reservation, but if they add on its what ever the going rate for that day is, is what is charged for that day)
So I emailed choice hotels.
Upon check in, I had to be buzzed into the hotel? Really a Comfort Suites? Never seen that before. It was still early night, but ok whatever. Explained to the front desk lady what happened with our reservation, and she said sorry, and really I knew that was all she could do. Did make a note saying that choice sets the rates. So we checked in did what we needed.
The next day, Choice emails and says they dont control what the hotel does, I need to handle it at hotel level. Well hotel said, Choice Handles it, so I email choice back and pretty much get a nothing we can do good luck. (Mind you we stay at choice hotels about 30 times a year, for our business which runs march to October) so Im getting more and more upset with Choice Hotels. We did what we needed to do in Elkhart, so back to the hotel to jump in the pool and hot tub. No pool towels, which is no biggie we asked for some. But the hot tub was nasty, had hair in it, ants walking all around the edge, Come on.
We usually stay at the Comfort Suites in South Bend but chose this one because it is central to what we were doing. Over all hotel was ok.
Elevator shook alot, elevator certificate expired in 08
Room was serviced once (by our choice) but when they did only made one bed, of the two
Turned the fridge off (we had food in it)
Pool area as dirty, ants and bugs roaming around
Notes posted everywhere like you are a little kid on what you can and cannot do
Water pressure is not good. and Off White Towels? I felt dirty lol
Charged extra then what my reservation said
Ruth the front desk manager was AWESOME!!!!
Breakfast was good
It served its purpose
The hotel is in need of a remodel soon.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.