I’m rating Caesars Indiana 5, a rating I had previously reserved for Caesars Palace in Las Vegas. The staff at Caesars Indiana makes up for being less opulent than big brother in Vegas with hometown warmth
My wife and I visited Caesars Indiana for the first time May 18 – 20,
2007. A couple of days prior to departing I received an email from Tom Heffron, their Player Development Manager. It seemed like a standard casino host email saying, “I want to ensure that arrangements are made properly for your visit and offer any services you may be accustomed to.” I responded that our reservations seemed to be in order and asked if he had any suggestions for our trip. Mr. Heffron responded that he had a suite at Churchill Downs on Saturday and a golf tournament available on Sunday. I said we would be interested in going to Churchill Downs if he had room for a party of 4.
The lady at the check-in desk was friendly and professional. When I asked about the tickets/passes to Churchill, she called Tom and he said that he would have a limo waiting for us at 1:00 on Saturday. In
addition to that surprise, I was pleasantly surprised to find that we had been upgraded to a suite without asking for one. We met with a former employee and her husband on the 19th,and Caesars Indiana gave them a room adjoining our suite. The limo ride to the track and watching the races from the suite was a special treat. The suite at the hotel was spacious and well appointed. The 7 Stars basket was comparable with Caesars Palace, but with a down home theme (chips and candy bars in addition to the fruits). Some of the food and the drinks were replenished, something Caesars Palace doesn’t do. The mattress was almost too firm. The room was clean and neat with the exception of a crunchy looking wash cloth found behind the WC door. Since the hotel staff was so nice there, I snuck up on it with a used
towel and captured it for the maid rather than throwing a fit. The coffee service in the room was short on sugar, and when a request was
made of a housekeeper in the hall, a week’s supply appeared in the room.
Complaints have been registered on this site that the casino is a mile away from the hotel. I would estimate the distance to be more like half a mile. There is shuttle service that will carry you about a third of that distance and the walk/ride is all indoors so it’s not like you have to walk a mile through 10 feet of snow, up hill both ways. Personally, I can use the quarter mile or so walk, but if you need assistance, it would be advisable to bring your electric scooter.
We had poor luck with the lower limit slots (penny to dollar). The $5 and up slots seem looser. The video poker machines in the high limits room don’t have the correct pay scale, but there are 6/9 quarter to dollar machines located on the first floor. Caesars Indiana has a great set up for the high limits rooms. They are located on the top floor right as you come onto the boat. The Diamond
Lounge is also located on that floor. All of the isles in the casino are wider than found on most “riverboat” casinos, which makes the casino seem less crowded, even during peak hours.
Caesars Indiana is different from some of the other Harrah’s properties in that they provide cash back at the casino. Don’t forget
to check at the Total Rewards counter for your gas money on the way out!
Very nice. I rank the Caesars Indiana Diamond Lounge 3rd behind the Diamond Lounge at Paris and the Seven Stars Lounge at Caesars Palace.
When we visited the Diamond Lounge, they did not provide desserts, but had hearty food like ham, fruits, and macaroni and cheese. The lounge is large, but has a cozy “social club” type atmosphere.
The personnel at Caesars Indiana is what brings this riverboat up to the level of the big Vegas casinos. Everyone is friendly – everyone. Security is adequate and they seem to be overstaffed in the high limits area. I observed only one problem while visiting Caesars Indiana and there were half a dozen security officers “assisting” the patron by the time I realized someone was having a problem. The front desk is extremely helpful. My experience with the casino host there - top notch.
The hand pays were slower than average and Valet Service was slow, which is the only real complaint I have about any of the staff at Caesars Indiana. Unless you need bell service, park on the roof of the Hotel Parking Garage. The entrance to the hotel is right around the corner from the hotel elevators.
The Friday night seafood buffet was recommended to me and it was great. If you are there on a Friday evening, that’s the place to be. The food at Legends Bar and Grill was not particularly good. There is a 24 hour café there which would most likely be a better choice.
We did not make use of the pool or spa facilities, nor did we do any shopping there.
If you are just staying at the casino, there is little to do there but gamble, golf, swim, and watch TV. If you fly into Louisville for a few days stay at Caesars Indiana, rent a car. There are numerous small museums, the horse track, and various other attractions in the area. If you have difficulty walking a quarter to half a mile, bring your electric scooter.
The people at Caesars Indiana made us feel genuinely welcomed and appreciated – an increasingly rare commodity. I’ll Be Back!
The Caste System:
Everyone can earn a comp based on play. It's easier to earn comps playing the machines than the table games. There are several kiosks where you can check the balance on your Total Rewards Card to see whether you have earned a comp. There are Diamond and 7 Stars lines for the casino cages, the Total Rewards counter, and at the dinning facilities. People who don't like that, might consider a little loyalty to a place in order to EARN preferential treatment.
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- Also Known As:
- Horseshoe Southern Indiana Hotel Elizabeth
- Horseshoe Southern Indiana Elizabeth
- Caesars Indiana Hotel
- Caesars Indiana Casino
- Caesars In Casino
- Elizabeth Indiana