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“Nice enough stay:” 4 of 5 stars
Review of Horseshoe Southern Indiana

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Horseshoe Southern Indiana
3.5 of 5 Hotel   |   11999 Casino Center Drive SE, Elizabeth, IN 47117 (Formerly Caesars Indiana Casino Hotel)   |  
Hotel amenities
Ranked #1 of 1 Hotels in Elizabeth
GreenLeadersBronze level
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“Nice enough stay:”
4 of 5 stars Reviewed January 24, 2013 via mobile

I checked in with a room deal on Trip Reward Site. Stayed in January of this year. Very efficient check in. Room very nice and clean. Plenty of soaps, lotions, etc. Lots of towels. Coffee maker, plenty of coffee. In room safe, easy to use. It was cold but turned heat up and it was tolerable. Bed comfortable, but sheets did not fit tight, even though I requested clean sheets the next day-- still the same. BIG TV ! Customer service at desk in lobby answered my questions and where very polite. Food there was decent but expensive. JB's on 2nd floor of casino has good sandwiches. Paula Dean has good Seafood to my taste anyway. Lunch is cheaper there. A good stay but received a charge on bank statement when I got home. It was for bottles of water in the room that I did not drink. I called them and finally talked to a person named Sarah that assured me that it would be taken off bill. The bottles where almost $5.00 a piece. She said possibly they did not credit them to the last occupant in the room. So, don't drink the water-- unless you want to be charged high prices. Lol. All in all the visit was pleasant and a good respite. Thank you, Sarah!

Stayed January 2013
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400 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • German first
  • Any
English first
Blountville, TN
Senior Contributor
41 reviews 41 reviews
5 hotel reviews
Reviews in 23 cities Reviews in 23 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed January 22, 2013

We stayed at Horseshoe for one night. I booked online and got a special of $59.99. The room was nothing special - just a typical hotel room. The valet was a very helpful and polite young man. The check-in personnel could use a little customer service training. I understand that they repeat the same thing over and over, however, not everyone is a repeat customer to your facility. When asked a question, please reply with more than a yes or no. The other hotel personnel we met always greeted us with a hello/can we help you. The walk over to the Casino/resturants is not bad at all. They do offer the moving sidewalks or a golf cart they continuously runs folks over. The casino is nothing great, but fun for a little entertainment. They offer a few shops and resturants, and you would need to drive into Louisville for additional entertainment, if you stayed for more than a couple of days. Overall, a good overnight getaway, if you live close.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
indiana
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 19, 2013

Well, the thousand dollar slot win didn't hurt, but I already was impressed with the hotel. Comfy room, big flat screens, very clean. I would go back to the hotel even if there wasn't a casino attached.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Somerset
1 review
2 of 5 stars Reviewed January 18, 2013

My husband and I stayed for a business conference and are not gamblers. We asked for and were given what was supposed to be a non-smoking room. The room reaked of smoke so bad that we were unable to sleep for the smell. When arriving home, our overnight bag and clothes smelled of smoke. The mini fridge did not work, the shower was lukewarm and in room internet service will set you back another $10.99 per day/per computer. If by some unfortunate chance the business conference is held in the same location next year, we will find a Sheritan and drive to the meeting. The smell was horrible.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Travelers are raving about these Elizabeth hotels

Senior Contributor
23 reviews 23 reviews
3 hotel reviews
Reviews in 17 cities Reviews in 17 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 13, 2013 via mobile

If you are a non smoker stay away from this place. The hotel and Casino reek of smoke, never been in a place as bad as this. Seems like they have no ventilation . On to top of that they charge 10.95 per night per device for wifi. We could not get a data connection on our smart phones. They claim they do not block the signal, but soon as we got out of the hotel we got a connection. They refunded our money , but we would never go back. FYI been in Jersey casinos when they had smoking and in was never as bad as this place.

Stayed January 2013
Was this review helpful? Yes 1
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ohio
Top Contributor
77 reviews 77 reviews
39 hotel reviews
Reviews in 33 cities Reviews in 33 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed January 4, 2013

We have stayed at this property twice in 30 days and found it to be really clean with large tv and small fridge. The beds were of good quality but towels were of very poor quality and (RUFF) The air flow from the furnace was really weak as noted by other guests on this site.The hotel was quiet considering it was attached to a casino and staff was very nice. Food choices were limited with long lines and a little pricey for the type of property.bring your own soda and snacks. We had chicken from Paula Deans carryout and it was very good.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Delray Beach, Florida
Senior Contributor
40 reviews 40 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 1, 2013

EVERY YEAR,DERBY TIME!KENTUCKY IS WITHOUT CASINO'S-GOTA GO TO HORSESHOE-Been there 10 years in a row-we have our room on the 1st. floor-excellent but walk is the most difficult since nam-2 to 3 times a day-six trips!!!-book very early if you want a room--but our room is delightful-we are vip's there so we get some perks-hotel overlooks the mighty OHIO RIVER when in spring time can flood. Boat floors move up and down depends on river height-main hotel is stable always.3 restaurants of note,LEGENDS-crazy good food-BINIONS-dark,moody, romantic-PAULA DEANS BUFFETnot worth the price food stinks(sorry paula) charlie T.-P.S.-CASINO same old same old-seen one you have seen them all

Room Tip: book looking at river(facing south)actually if you are not a Churchill Downs Derby fan April, May is...
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Horseshoe Southern Indiana

Address: 11999 Casino Center Drive SE, Elizabeth, IN 47117 (Formerly Caesars Indiana Casino Hotel)
Location: United States > Indiana > Elizabeth
Amenities:
Bar / Lounge Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Elizabeth
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Horseshoe Southern Indiana 3.5*
Number of rooms: 503
Reservation Options:
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Also Known As:
Horseshoe Southern Indiana Hotel Elizabeth
Horseshoe Southern Indiana Elizabeth
Caesars Indiana Hotel
Caesars Indiana Casino
Caesars In Casino
Elizabeth Indiana

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