We have been coming here since it opened, and the hotel is always nice and the staff are excellent. People complian incessantly on here, about the smell of smoke, we have rarely smelled it in the hotel, and our room is usually nice and clean. We do bring a fan to run while we sleep, as the hallways are easily heard, and the drinkers can get pretty loud at all hours of the night. But rooms are nice and comfortable, and clean.
Either way, if you drink or smoke, this property welcomes everyone as long as you do not behave out of bounds and try to act like adults. Some casinos have gone completely non smoking, instead of having floors non smoking, and we wish more people would be as concerned about the abundant drinking in casinos, and perhaps consider having a non drinking floor or aea, but then, by alienating what adults like to do when they are off to have some fun, would limit the people who were welcomed, so doubt that would be a great idea overall.
The walk to the casino is too long, even with the carts, but that can't be changed now. We always ride the cart which saves about half the walking to the casino.
Casino boasts alot of slots and table games, nice selection to choose from, but beware, for about the last seven years, they are super tight. Pleasant surroundings, slight smell of smoke at times, but we have never experienced anything like the comments on here, and have made about 100 trips there. We have actually experienced more problems with the drinkers, loud, abnoxious and spill drinks, but it is a casino, and we realize that it is a playground for adults to let loose, so within reason, try to understand everyone being welcomed. Ventolation is good here, the only time you get alot of smoke is weekends, IF you are sitting right next to someone smoking, so if you don't like it, get up. We do, and we do for the drinkers if they are too loud, it is a casino that welcomes everyone so we understand, and if we are bothered by someone, we move.
We like the fact that there are nonsmoking areas and floors, to accomodate those who prefer non smoking areas, would like to see non drinking areas/floors to be fair, but overall, they seem to have made every effort to accomodate everyone and cudos to them for that, they make everyone feel welcome and comfortable, which is why we keep coming back!
The buffet sucks, much worse than it was before. The booth seats are low and very wide, hard to get up out of, especially if you are short. We have tried it three times, had limp salad, not many options at salad bar, peel and eat shrimp was warm, no ice left on it, cake was very stale, each time we had hoped it would improve but if you are not being comped, don't bother. It is awful!
Jack Binions if good, but very pricey, the snack bar is good, there is a brown haired young lady who works there and everytime we have been, she comes out to see if everything is okay and is always so cheerful and polite, she is an assett to this place.
Legends is a great place to eat, wish they were open on monday and tuesday evenings. Reasonabe prices, and for those who enjoy alcohol, a big bar with bartenders who perform tricks with the drinks, entertaining even for us non drinkers!
Poker room is nice and large, always players there at any time, a few of the male front desk staff are known to be rude, but the brown haired lady with glasses is always friendly and accomodating. Nice tournament structure too!
Most of the entire property staff is tops here, friendly, welcoming to us everytime. Thank you Horseshoe, for making us feel so welcome, it feels like our vacation place when we come and we will be back again soon. Thank you for giving everyone a fun place to unwind and making us all comfortable!!!!