I travel for business to this area often and stay here most of the time. The woman, Linda I think is her name, in the afternoon is the friendliest person in the hotel. She upgrades Choice Hotel members if rooms are avialable without you having to request it. Then after 10 minutes in the room she gives you a call and asks if everything is ok in the room. I've never gotten this quality service at a Comfort Inn before from the front desk.
The rooms are well kept and clean. Breakfast is standard for this chain and could be improved. The egg mixture they often have dries out and the is not pleasant to eat.
The cleaning staff is usually friendly and you don't hear or see them much except for one morning. I had two women right outside my door while I was trying to finish some work on the computer talking very loudly. They were yelling to each other almost across the entire length of the hotel about laundry or washing machines. Then later one came out again right outside of my door and I heard her loudly trying to tell and show the other something that was very dirty from the room.... This definitely lacks professionalism.
The only other complaint is that the front desk faces the breakfast room/ lobby and often during breakfast there are like two women behind the desk and they are just talking to each other and staring at guests eating. Again, unprofessional.... they should at least try to appear busy and if they want to gossip get out of the sight of guests. I've been here several times and I have no idea who the GM is or if he/she spends any time here.