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“Nice/Quiet Place” 4 of 5 stars
Review of Candlewood Suites Louisville North

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Candlewood Suites Louisville North
2.0 of 5 Hotel   |   1419 Bales Lane, Clarksville, IN 47129   |  
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Ranked #3 of 8 Hotels in Clarksville
Michigan
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
“Nice/Quiet Place”
4 of 5 stars Reviewed March 30, 2014

Clean/Quiet nice place close to I-65. Close to alot of restaurants and stores. The staff was friendly and helpful with our questions about the area. They even included in the room what county the hotel was located in case of severe weather. Just a small detail but great info!!

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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68 reviews from our community

Traveler rating
    35
    18
    6
    6
    3
See reviews for
21
15
2
25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Clarksburg, West Virginia
1 review
1 of 5 stars Reviewed March 13, 2014

Candlewood Suites is the worst hotel I have ever dealt with. I stayed there 1 night in 2013 and they are still charging my card and its March of 2014. They are very rude trying to deal with them over this matter. So if you want your debit/credit card charged months after staying there here you go this place will rip you off big time! Awful rude, and apparently they keep your card number and charge it whenever they feel like it!

Stayed June 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Louisville North, responded to this review, April 2, 2014
Dear Anthony B,

Thank you for your review regarding your recent stay at Candlewood Suites Louisville North. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Karen G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Indiana
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 24, 2014

This was our first time staying at a Candlewood Suites. Based on the latest Tripadvisor reviews, we were hesitant, but they had a super deal on a "points" stay, so decided to take a chance. Glad we did. We were quickly greeted and check in went smoothly.

Our room on the fourth floor was very spacious. A little worn, but clean. Very large livingroom/kitchen area and nice-sized bedroom. Great towels in the bathroom.

Check out was also quick. We went in and out of the hotel several times, and there was always someone at the front desk. (This was a concern based on previous reviews.)

Walking distance to Outback Steakhouse. There are many other restaurants/shopping within a mile or so, which would be easily walkable in nice weather.

Would definitely stay here again.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lexington, Kentucky
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed February 3, 2014

I am a platinum member with IHG, never had any problems with staying at Candlewood Suites before. I travel with my business a lot and love staying in places that I feel I am welcome. On this day I arrive at a Candlewood in Clarksville Indiana, tired and ready to relax, my wife and I didnt want to drive no more and was pretty excited to know we had found a Candlewood on the exit we had decided to eat on. Had a nice waiter at Cheddars tell us how to get there, and that the rooms, and staff was very friendly. We got to the hotel, and I went in to see if they had any available rooms. When I got inside I was pleased that the hotel was nice, neat and very clean. But I wasnt pleased with no one being at the front desk. I waited about 10 mins before I realized that no one was there working. I dont know if they dont have a staff at all times, or if they were just busy. My wife later called the hotel to see if they had any rooms before we got on the interstate and found the next one in Louisville, and to our surprise a young lady answered. My wife just aske her if they had any rooms and how much. She said yes, was very quick to get off the phone so my wife just said thank you and let her go. Im not sure if she was extremely busy or if we was just a bother but either way I know that when we are back in Clarksville we will make the extra trip to stay at Candlewood in Louisville

  • Stayed January 2014, traveled as a couple
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Louisville North, responded to this review, February 18, 2014
Dear Brady J,

Thank you for taking the time to provide feedback on your experience. It is unfortunate you were unable to stay at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
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Greenwood, Indiana
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 20, 2014

First time staying at a Candlewood, and I have to say it was a bit disappointing. Upon our arrival, We were greeted by a young lady named Kayla. Check in was quick, however with it being our first time staying at an extended stay, we were not sure what to expect, and Kayla was not very informative. She seemed very eager to get us out of her hair. The more questions we asked, the more her tone changed, and she began getting "huffy". I later realized why when we came down to check out the facility (since we weren't told much) and she was in the lobby with a young man (I assume her bf) playing and being touchy. Not professional. The worst part is, she hardly noticed us walk by. All in all, our stay was ok. The rooms were great and clean, and the rest of the hotel was nice, but I don't see us returning to this location again.

Stayed January 2014
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Louisville North, responded to this review, February 5, 2014
Dear By6064,

Thank you for taking the time to provide feedback on your stay. It is unfortunate your interactions with the staff prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Top Contributor
70 reviews 70 reviews
42 hotel reviews
Reviews in 41 cities Reviews in 41 cities
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed January 14, 2014

Although I travel regularly, this was my first visit at a Candlewood. I didn't really know what to expect other than through the reviews here on Tripadvisor, so I wasn't disappointed but surprised. The room I had was equipped with a kitchenette, but the actual living space was very small. As others have said, there is no breakfast but you can make your own. Making meals seems to be what at least some folks do because the halls smelled a bit like cooked meat. Such was the case of the odor that came from the room next to me. Not long lasting, but the smell was bad. All in all, not a terrible stay but not something I plan to do on a regular basis.

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Louisville North, responded to this review, January 30, 2014
Dear Coach5000,

Thank you for taking the time to provide your feedback. We apologize for any inconvenience you may have experienced. Though we would prefer you had a better experience at the hotel, we would like to thank you for providing your feedback. We have taken note and wish to thank you for all your comments. These are of great importance to us and allow us to monitor and improve our service continually. Your business is valued and we hope your future travel plans will continue to include IHG properties.

Regards,

Brenda J.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 10, 2014

Well, check in was fine and quick. The woman at the counter had her boyfriend sitting in the Libby watching tv (we later came down as we came and went and she was sitting out there with him). She left a few hours later, I'm assuming she was just lounging until her shift ended.
Our room was nice, besides a few things. Our window is made to open and it would not very easily, we had to force it open because the window is too large for the frame it is in. Because of this, the window is warped and since it is very windy outside- all you hear is the wind coming in the room.
The couch had a large rip I'm the seam (we switched the cushions so the rip would be down so we didn't make it worse).
Other than that, nice amenities in the room- microwave, stove top, full fridge and freezer, adequate cabinet space, dishwasher, sink. And necessary cooking utensils.

Overall I'm happy with the stay other then the noisy windy window and that one somewhat unprofessional staff member

Stayed January 2014, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Louisville North

Address: 1419 Bales Lane, Clarksville, IN 47129
Phone Number:
Location: United States > Indiana > Clarksville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Clarksville
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Candlewood Suites Louisville North 2*
Number of rooms: 112
Official Description (provided by the hotel):
Welcome to the Candlewood Suites Louisville North a 100% non-smoking hotel. We are located 4 miles from downtown Louisville and offer all of the comforts of home along with the convenience of having major businesses, retailers and restaurants nearby. We are located off exit #5- Veterans Parkway on I-65. Our all suite hotel is ideally located for visiting Norton Healthcare, Jewish Hospital and Clark & Floyd County Memorial Hospitals. The hotel is also close to the University of Louisville and the brand new Indiana- Purdue University campus. This brand new property has been designed with your needs in mind. Swim year round in our beautiful heated indoor pool, work out in our state of the art fitness center. Cook a meal in our fully equipped kitchens, grab a snack from the fully stocked Candlewood Cupboard or cook-out on our gazebo equipped with a gas grill. Or you can unwind after a hard day s work in our plush recliners while watching premium cable and HD channels on our 32 LCD TV s or grab a movie from our free movie library. If you prefer to work in the privacy of your living room we also offer wired and wireless free high speed Internet and an oversized work desk in every suite. All of our amenities will make you feel right at home and with all that downtown Louisville has to offer makes our Candlewood Suites the perfect place to stay. ... more   less 
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Also Known As:
Candlewood Suites Louisville North Hotel Clarksville
Candlewood Suites Clarksville

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