I am a former hotel General Manager. I have managed dated properties in the past and understand the struggles this hotel may have. I do not however find excuses for lack of cleanliness and staff. The guestroom had a bathroom that was patched up terribly and looked like it was going to fall apart any second. The linen was thin and fraying. The shower curtaiin was pink as if someone had washed it with a red sock. There was pubic hair on the wall of the bathroom. Our toilet backed up the second day and the front desk attendant, who was also working breakfast, offered to plung it. This being said in the breakfast area amongst other guests. The poor girl worked all day and night with NO ASSISTANCE!! I do not understand how the owner of this property could justify having ONE person on staff to deal with all the demands of the day. There were plenty of heads in beds to cover the cost of a few hours of breakfast coverage or maybe a maintenance technician. Not happy at all with breakfast options. Coffee was terrible with one creamer option. Milk was in a pitcher that the whole world used to poor into their ceral, not to mention there was no label. It is hard to image one person being responsible for maintaining breakfast as well as guest needs at the desk.
- Official Description (provided by the hotel):
- The BEST WESTERN Indian Oak conveniently located off the I-80 and I-94 near Lake Michigan, Valparaiso University and the Indiana Dunes State Park, offers an amazing location, unbeatable amenities and affordable rates - for both business and leisure travelers alike. ... more less
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- Also Known As:
- Best Western Indian Oak Hotel Chesterton
- Best Western Chesterton
- Indian Oak Resort Spa
- Best Western Hotel Chesterton