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“Excellent Stay” 5 of 5 stars
Review of Hilton Garden Inn Indianapolis/Carmel

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Hilton Garden Inn Indianapolis/Carmel
3.0 of 5 Hotel   |   13090 N Pennsylvania St, Carmel, IN 46032   |  
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Ranked #4 of 9 Hotels in Carmel
Certificate of Excellence 2014
Florence, United States
1 review
“Excellent Stay”
5 of 5 stars Reviewed March 19, 2014

This was one of the best hotel experiences I have ever had. The staff was friendly, knowledgeable, and willing to help with any of our needs. The hotel rooms were very clean and not too small like so many other places. I highly recommend this hotel.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica D, Front Office Manager at Hilton Garden Inn Indianapolis/Carmel, responded to this review, March 23, 2014
Scott M,
Thank you so very much for your kind words. I can not wait to share with my staff your review. We look forward to seeing you again soon!
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231 reviews from our community

Traveler rating
    124
    76
    21
    7
    3
See reviews for
80
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • German first
  • Any
English first
Indianapolis, United States
1 review
3 of 5 stars Reviewed March 17, 2014

Minimal amenities. No good coffee. Fitness facility not adequate. Considering the relatively wealthy community it was located in, I would have expected more amenities. It was not even as well equipped as the Hilton Garden Inn in the much smaller community of Chesterton , Indiana, where I have frequently stayed. Even the convenience center was disappointing--had nothing that I needed. I left without spending the night.

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica D, Front Office Manager at Hilton Garden Inn Indianapolis/Carmel, responded to this review, March 23, 2014
Sarah,

I am so sorry you did not enjoy your visit with us. We as a brand have put Keurig Coffee Machines in our guest rooms, and I am sorry you do not enjoy the one time use coffee machines. We do have complemetary freshly brewed coffee in our lobby as well, that maybe would be more to your liking. I would love to speak with you personally about the other issues you have brought up please feel free to email me at Jessica.Daugherty@hilton.com
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Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 15, 2014

Stayed on business trip 2/18 & 2/19, 2014. Everything went smooth and front desk people were excellent. Parking is adequate. Bar area a little small for a large group but served our purpose. Close proximity to nice restaurants. Good breakfast in house with food served as requested or buffet style. Biggest issue was major highway construction but not the fault of the hotel.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica D, Front Office Manager at Hilton Garden Inn Indianapolis/Carmel, responded to this review, March 23, 2014
Rick,

Thank you so very much for taking your time to review our hotel. I am delighted you enjoyed your stay. I completly understand your frustration with the construction outside our hotel, I am hoping once they finish the new overpass the noise level will go down. I hope the next time your travels bring you to the Carmel area you will stay with us again.
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Des Moines, Iowa, United States
1 review
5 of 5 stars Reviewed March 12, 2014

This hotel provided a great stay. It was clean and well cared for, seemed almost new. The exercise room was well equipped with modern equipment. And there was enough of it, didn't have to wait for a machine. Restaurant was a welcomed respite after a long day of being on the road. Food was great.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica D, Front Office Manager at Hilton Garden Inn Indianapolis/Carmel, responded to this review, March 14, 2014
Thank you so much for taking the time to review our hotel. We take great pride in our hote, and are glad that you enjoyed it! We look forward to seeing you the next time your travels call for you to come to Carmel!
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Ashburn, Virginia
1 review
5 of 5 stars Reviewed March 11, 2014

Nothing but great things to say about this Hilton Garden Inn. The staff was extremely friendly and helpful. The hotel was clean, very nicely decorated. Beds were really comfortable...fitness center great. Breakfast exceeded our expectations....tasted great with wonderful presentation. Hotel is located close to shopping and dining...library too.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica D, Front Office Manager at Hilton Garden Inn Indianapolis/Carmel, responded to this review, March 14, 2014
WOW!!!! Thank you so very much for the kind review. I am so glad we exceeded your expectations. We can't wait to have you stay with us the next time you are in the Carmel area!!!!
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Huntingburg, United States
1 review
5 of 5 stars Reviewed March 10, 2014

Very nice place to stay. Staff very friendly. In the process of remodeling but did not see any mess. The room was very hot to sleep and had to turn on the air conditioner in 20 degree weather. But oveerall it was fine.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica D, Front Office Manager at Hilton Garden Inn Indianapolis/Carmel, responded to this review, March 14, 2014
Thank you so much for taking the time to review our hotel. We have finished our renovations, and I am glad that we did not disturb you. I am so sorry about the tempurature in your room, Please let us know next time and we will send someone up to take care of it! We hope to see you son next time you are in the Carmel area!
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Roscoe, United States
1 review
5 of 5 stars Reviewed March 2, 2014

We had a nice stay at the Hilton Garden Inn in Carmel, IN. The staff was friendly, the room was comfortable and clean. We enjoyed the breakfast buffet and the warm cookies in the lobby (which is also very inviting with the fireplace and couches) My only complaint was the chemicals used in the pool and hot tub area must have been very strong as it discolored my swimming suits. The hotel also had some construction and remodeling going on, but it was posted on their website in advance.

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica D, Front Office Manager at Hilton Garden Inn Indianapolis/Carmel, responded to this review, March 11, 2014
Thank you so much for taking the time to review our hotel. Our renovations are now coomplete, and I am so glad that they did not disturb you. You will have to come check out our new renovated rooms! Thank you for letting us know about the pool, i have our chief Engineer looking into it.
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Additional Information about Hilton Garden Inn Indianapolis/Carmel

Address: 13090 N Pennsylvania St, Carmel, IN 46032
Phone Number:
Location: United States > Indiana > Hamilton County > Carmel
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#2 Romantic Hotel in Carmel
#4 Business Hotel in Carmel
#4 Family Hotel in Carmel
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Indianapolis/Carmel 3*
Number of rooms: 110
Official Description (provided by the hotel):
The Hilton Garden Inn will be a spectacular addition to the beautiful city of Carmel. This hotel located at 131st Street and N. Meridian Street in Carmel. We are only 15 miles from downtown and 24 miles from the Indianapolis International Airport. We are in close proximity to several local attractions including golf courses, sports venues, universities, museums, movie theatres and more.... ... more   less 
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Also Known As:
Hilton Garden Inn Indianapolis / Carmel Hotel Carmel
Hilton Garden Inn Carmel
Hilton Carmel
Carmel Hilton

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