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“Great Gathering Place for Friends” 4 of 5 stars
Review of Staybridge Suites Indianapolis - Carmel

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Staybridge Suites Indianapolis - Carmel
3.0 of 5 Hotel   |   10675 N. Pennsylvania Street, Carmel, IN 46280   |  
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Ranked #1 of 9 Hotels in Carmel
Certificate of Excellence 2014
Schererville, Indiana
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
“Great Gathering Place for Friends”
4 of 5 stars Reviewed February 11, 2014

A group of friends of mine gathered in Carmel, to visit some other friends who live in the area. We were able to book a 3 bed suit (King and 2 Queens) on the 2nd floor for 3 nights. The room was excellent. The kitchen was very functional and we easily entertained a group of 8 in the living area.

The highlight for many of us was the excellent indoor pool and hot tub. We spent hours enjoying the water. The rooms were quiet and the free breakfast was nice.

My only downside was the iffy internet connections.

Room Tip: Enjoy the pool.
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  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesse S, General Manager at Staybridge Suites Indianapolis - Carmel, responded to this review, March 24, 2014
Thank you Don for sharing your great experience. Our two bedroom suites are the largest in the area and work great for families or groups traveling together. I am glad you took advantage of the indoor pool, especially with all of the cold weather and snow we have had. We have heard your voice regarding our internet. Recently we have doubled our bandwidth and are upgrading the access points for better service to all of our guests. Thanks again for the review and hopefully you will be meeting your friends here more often.
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161 reviews from our community

Traveler rating
    125
    28
    5
    1
    2
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62
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
IL
Top Contributor
243 reviews 243 reviews
95 hotel reviews
Reviews in 99 cities Reviews in 99 cities
124 helpful votes 124 helpful votes
3 of 5 stars Reviewed January 30, 2014

This hotel is ok, but any other Staybridge I have stayed at was better. When I stay at a Holiday Inn Express, I don't expect much and this hotel really reminded me of one of those. probably the worst area was the bed- it was exactly like those old and flimsy beds they have at any Holiday Inn Express. The bed was bad and the bedding was even worse. I also hated the shower- the water really stinks badly like chlorine. The evening appetizers and the breakfast were fine.

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites Indianapolis - Carmel, responded to this review, February 15, 2014
Dear tc3399,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the bed in your room prevented you from fully enjoying your time at the hotel. We are glad to see you enjoyed the food and we appreciate the high score for Service. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we hope to have the pleasure of serving you again soon.

Sincerely,

Adrian D
Case Manager
IHGCare
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Indy
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 9, 2014

We did business in and around Indy then moved to Indy and stayed In a suite hotel by Hilton until we got our home. So we know Indy hotels.
Then a snowstorm sent us to Staybridge and what a HUGE difference from other local hotels. First off they gave people without power a discount, which in below zero temps was like a warm hug while other hotels charged more.
The woman on the phone was friendly, sympathetic and outright welcoming. Once at the hotel we were amazed at the level of cleanliness and the extreme effort the staff went to to make guests feel at home. Their breakfast service food is far superior to other hotels, even serving Wolfgang Puck specialty coffee. Indoor pool, hot tub, modern facilities and pet-friendly. We adored this place.
Hilton can offer their honors program but the guess what? You have to stay at a sub par Hilton property. From now on its Staybridge Suites for us. The only downside was its Carmel location. However, it is located on a main street that leads to downtown. Ask for a 3rd floor room for an extra quite nights sleep.

Room Tip: Pick an upper room if you don't want to hear the pitter-padder.
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  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesse S, General Manager at Staybridge Suites Indianapolis - Carmel, responded to this review, January 10, 2014
"BEST HOTEL IN INDY" We will wear that loud and proud. Thank you for sharing your experience with everyone. We think we are the best secret in Indy. The storm was so bad and people needed shelter, how could we upcharge and take advantage like that? We are glad you finally found us and I know we can count on you to share with everyone in town. Welcome to the city and I'm glad you got a taste of true Hoosier Hospitality!
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Carmel, Indiana
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 30, 2013

We had a terrible house disaster and had to stay at a hotel nearby. I was familiar with Staybridge Suites as my son and his family stay there for the race every year and liked it a lot. It was the best decision I've made since the disaster. We were there from August 1 till mid-November. Not only is the hotel very beautiful and full of amenities like the pool, gym and pantry, but the staff is above and beyond any expectation, especially for long term. They really are your family away from home and go out of their way to make you feel welcome. The most fun is the social hour on Tuesdays, Wednesdays, and Thursdays. You get to meet other guests, get to know the staff better, and there's free food and drinks. What could be better??? A beautiful, well run place to be if you have to be away from home!!! And very reasonably priced a well...we LOVE those people and that place. XOXO to Staybridge Suites, Carmel, IN!

Room Tip: Highly recommend two room suites...complete privacy with two tvs going, can't hear a thing in th...
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesse S, General Manager at Staybridge Suites Indianapolis - Carmel, responded to this review, January 10, 2014
WOW!!! That truly makes my entire staff and I feel so good about the work that we do. We see it all to often with catastrophe victims that find us in their time of need. And to make it a positive experience is such a big compliment to the team. I will celebrate with every team member and thank them all for their continued hard work.
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Terre Haute, Indiana
Top Contributor
219 reviews 219 reviews
103 hotel reviews
Reviews in 128 cities Reviews in 128 cities
168 helpful votes 168 helpful votes
4 of 5 stars Reviewed December 24, 2013

The hotel isn't exactly easy to find; it seems to be just as you are leaving the congested area. But once inside, you feel like you are home. At Christmas there was a large tree fully decorated as well as other trimmings for the season.

On Tuesday, Wednesday, and Thursday evenings they offer food for the weary traveler. On the night I stayed, it was Buffalo hot wing quesadillas, chili, salad fixings. Unlimited soft drinks, wine, and coffees. .

My suite had many nice amenities: a sofa bed, work desk, queen bed, and a flat-screen tv that swiveled so you could watch it in bed or on the hide-a-bed. My bathroom only offered a shower.The kitchen area had a smaller than full size refrigerator, cook-top, microwave, and dishwasher. Coffee/tea making facilities and popcorn were provided as well.

The hotel had free wi-fi throughout.

Breakfast for early departures was quite limited: coffee/tea, sliced bread/bagels/English muffins, cold cereal and yogurt. The juice machine wasn't even activated. Perhaps that was just an oversight though. I had to have them activate the machine for soft drinks the night before.

Nice location for what I wanted.

  • Stayed December 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesse S, General Manager at Staybridge Suites Indianapolis - Carmel, responded to this review, January 10, 2014
Thanks for posting your review. Your feedback is much appreciated. For those real early birds, we do provide cold items "on-the-go" before our breakfast is served. The juice machine should have been turned on, I apologize for that. I am glad to hear everything with your suite was great.
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ohio
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 9, 2013 via mobile

We stayed here for 10 days. We had a king room with a living area and kitchenette. It had all amenities needed for our stay. On site free laundry was a plus. Good breakfast selections each morning. We did not take advantage of the evening get togetherness held Tuesday -Thursday. We did watch football in the large viewing room, which is quite nice. The assistant manager, Seth, was a top notch, accommodating employee. He cleared all guests cars from snow in the mornings. He was very helpful each time we had a question and would be a deciding factor in returning to this hotel.
Internet connection seemed spotty at times, and that is the one area of improvement I would suggest.
If we return to indianapolis area, we would consider staying again.

Stayed December 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesse S, General Manager at Staybridge Suites Indianapolis - Carmel, responded to this review, January 10, 2014
Well first, thank you for staying for such a long time at our property. I am sure that gave you a lot of chances to see what all the hotel has to offer. I will commend Seth for helping all of our guests and thank him for you. I appreciate your comments and I will share with our team. Thanks again.
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Champaign, Illinois
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed December 3, 2013

We stayed here for one night before flying out of Indianapolis and loved every minute of it. The front desk was courteous and helpful, the place was spotlessly clean and the room was wonderful. We were only there for one night, but each member of the staff made you feel as if you were a life long friend.
The evening reception of food and drink was enough that we did not need to leave the location to go out for a meal.
I definitely recommend this place to anyone and everyone looking for a wonderful hotel in this location.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesse S, General Manager at Staybridge Suites Indianapolis - Carmel, responded to this review, January 10, 2014
That means a lot from a busy mom. I wish you were here for more than one night but now you know where to stay in Carmel. Thank you for sharing your feedback with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites Indianapolis - Carmel

Address: 10675 N. Pennsylvania Street, Carmel, IN 46280
Phone Number:
Location: United States > Indiana > Hamilton County > Carmel
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Carmel
#1 Business Hotel in Carmel
#1 Romantic Hotel in Carmel
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites Indianapolis - Carmel 3*
Number of rooms: 119
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Also Known As:
Staybridge Suites Indianapolis - Carmel Hotel Carmel

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