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“Don't waste your money” 1 of 5 stars
Review of Staybridge Suites Indianapolis - Carmel

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Staybridge Suites Indianapolis - Carmel
3.0 of 5 Hotel   |   10675 N. Pennsylvania Street, Carmel, IN 46280   |  
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Ranked #1 of 9 hotels in Carmel
Senior Contributor
31 reviews 31 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
“Don't waste your money”
1 of 5 stars Reviewed October 29, 2012

We booked our hotel on Hotels.com and paid for the 2 full size bed suite. I called early in the week, prior to our arrival to confirm, and they assured us that we would have 2 beds, not a pull out couch included. We have 2 small children so we each needed to sleep with 1 in separate beds. Upon arrival, they rudely told us, "sorry we gave those rooms away already", and put us in a queen with a pullout couch. Upon getting to the room, it smelled beyond disgusting of mildew, my kids were all congested the whole weekend from it. The pull out couch was like sleeping directly on the springs of the couch, not the mattress. They give you one thin little blanket to cover you. They didn't even clean when they did housekeeping, They made the beds and that was it, not vacuuming, or wiping anything down. We travel a lot, and stay at both high end and moderate hotels, this place was absolutely gross and will never stay there again, not recommend it to anyone.

  • Stayed October 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesse S, General Manager at Staybridge Suites Indianapolis - Carmel, responded to this review, October 30, 2012
I am very sorry to hear the troubles you had with your reservation and your stay, here at our hotel. It is our goal to provide great service and accommodations for our guests which we usually execute better than we did in your case. Please feel free to contact me directly at the hotel to further discuss your experience, as I very much value all our guest's feedback, good or bad.
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130 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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English first
Lexington, Kentucky
Top Contributor
86 reviews 86 reviews
37 hotel reviews
Reviews in 38 cities Reviews in 38 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed October 17, 2012 via mobile

I am a true Road Warrior and as a Hilton Diamond and ICG Platinum member I stay in many numerous Hilton and ICG properties over the course of a year. I don't usually take the time to write a review as most properties that I stay in simply meet my needs and do not really stand out.
I felt that I needed to provide feedback on this particular property though as the service level and amenities offered are simply superior to other properties within the ICG family that I typically frequent.
First, the property itself is simply gorgeous. It has full service amenities such as food, pool, etc but it also has a walking trail at the rear of the property.
Rooms are the standard Staybridge fare but they are new and very well maintained.
I was skeptical as to the location at first as the.property is in a commercial area with no food / beverage options within easy walking distance.
This turned out to be a non issue as the property hosts a 2 hour hospitality " happy hour" in the evening where guests can eat and enjoy a few complimentary adult beverages while chatting with other guests and the very friendly staff members.
You won't find the service level of say an Intercontinental Times Square here but the price point makes it a perfect stop for this traveling to the Indy area on business or pleasure.
I highly recommend this location and will make this my next home for business when in the area.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesse S, General Manager at Staybridge Suites Indianapolis - Carmel, responded to this review, October 30, 2012
WOW! I am so glad that you were able to enjoy all of the amenities the hotel had to offer. Our Social has the ability to bring people of all walks of life together while sharing a cocktail. I will share these great comments with my staff. Thanks again Wildcat1897.
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Huntington Beach
Top Contributor
76 reviews 76 reviews
19 hotel reviews
Reviews in 38 cities Reviews in 38 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed October 17, 2012

Had to visit Carmel for business. This hotel is in an excellent location in this very attractive suburb of Indianapolis. Very easy parking on arrival, a warm welcome, and the room is going to surprise you - very room, kitchenette stocked with everything you need to make your own meals (if you want). Very clean, and the bed is extremely comfortable. Would definitely return for my next trip.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesse S, General Manager at Staybridge Suites Indianapolis - Carmel, responded to this review, October 30, 2012
Thank you JulianSolo for the review. We love to hear our guests traveling on business can enjoy the hotel and make them feel at home away from home. Thanks so much!
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Indiana
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 13, 2012 via mobile

My husband and I just returned from an overnight in Indy. We have already booked another stay soon. Everything everyone says about this hotel is true. The staff were all very friendly and helpful and the rooms were clean and beautiful. The coffee was very good and the juice....well you could tell it wasn't watered down like at some others. We have already booked another weekend visit in November.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesse S, General Manager at Staybridge Suites Indianapolis - Carmel, responded to this review, October 30, 2012
We look forward to seeing you again in November djhskh!!!
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Little Switzerland, N.C.
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed October 6, 2012

We stayed in a suite that was pet friendly and near the door so we did not disturb anyone with our two dog's potty break. There was a pet fee charge, but that's fine. We are not comfortable if our dogs have to stay in the car all night. The rooms were well insulated so we didn't hear the noise of our neighbors. We also loved the free laundry center that was open 24 hours. The room was clean, the staff friendly and efficient and we could tell it was a well managed place. They had a fantastic dog walk with a lighted path right next to a park with a big open field. Breakfast was excellent! There were many choices and a large seating area. It was close to many attractions and easy to find. We will make sure we stay here again on our next visit to the area.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesse S, General Manager at Staybridge Suites Indianapolis - Carmel, responded to this review, October 30, 2012
Thank you Chrissy for your kind words about our hotel. We feel that our hotel's ammenities can make any guest feel comfortable, especially those with pets. Let us know if we can book your next stay in the Carmel area.
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Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 16, 2012

Lived here for two full months while transitioning to Carmel (Indy area) from Chicago. The best part of Staybridge is the excellent and friendly staff. The rooms are well designed and make great use of space - not huge, but perfect for one or two people with a perfectly functional little kitchen. The grounds are nice as well, indoor pool, extra storage lockers, business center, good breakfast every day, and happy hour freebies Tues-Thur nights. Location was excellent for Carmel, but you could definitely hit Indy from here as well (20-25 min to downtown). Highly recommended.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesse S, General Manager at Staybridge Suites Indianapolis - Carmel, responded to this review, September 18, 2012
Thank you Jason for your kind words. At the Staybridge Suites - Indianapolis Carmel we strive for great satisfaction and we were happy to take care of you during your transition to the community.
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Detroit, Michigan
Top Contributor
78 reviews 78 reviews
10 hotel reviews
Reviews in 48 cities Reviews in 48 cities
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed August 30, 2012

This property is one of my favorites and we've stayed at some of the best hotels in the world in Europe, Southeast Asia, South America, etc. Obviously it can't be considered a five star but it's a great place to stay.

It's designed as an extended stay hotel but our stays are usually just for a couple of days since we have close relatives in Indianapolis.

The rooms are all suites. All come with kitchens complete with a two burner stove, good sized fridge, microwave, dish-washing machine and all the cups, glasses and plates you would normally need.

Some rooms have one double bed with a big couch (which can be used as a pull-out bed). Others have a king in a separate sleeping room along with the main room with pull-out couch. Each room comes with a decent size flat screen. And in the suites with a separate bedroom, there's an extra flat screen in there.

The rooms are sparkling clean and the staff members couldn't be nicer.

I may have the days wrong on this but on three days each week (I think Tuesday, Wednesday and Thursday) guests are welcome to happy hour in the breakfast room from 5 until 7pm or something like that. Each night they have a different food theme. It might be a taco bar or stir fry on offer. Plus they offer two beers on tap and wine, too, and it's all on the house. A very nice touch.

Breakfast comes with the room and they offer such things as scrambled eggs, bacon or perhaps sausage and sometimes, my favorite, biscuits and sausage gravy plus make your own waffles, fruit, etc. They have a little store open 24/7 right off the lobby where you can purchase frozen meals and other items and I think even beer.

Outside the breakfast room is a patio area that's just beautiful. It offers gas grills so people can cook meals out and a nice fireplace.

They have a nice indoor swimming pool and provide internet service for guests in the lobby plus wifi in the rooms. And they have something that our grandkids just love - a home movie theatre complete with huge, cushy reclining seats. Bring your own CD movies and load them for a big screen experience and super sound quality!

The staff is extremely friendly and accommodating here. Most stays the rooms have gone from $106 to $130 depending on the type of accommodation and the day of the week.

I highly recommend this property to you. We have never had a bad experience here!

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesse S, General Manager at Staybridge Suites Indianapolis - Carmel, responded to this review, September 18, 2012
Thank you newspro for your review of our property and for your loyalty to our hotel. We value all of our guests, including the ones here only for a couple of days. I am happy to hear we have delivered consistent service everytime you have stayed with us and look forward to your next stay!
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Additional Information about Staybridge Suites Indianapolis - Carmel

Address: 10675 N. Pennsylvania Street, Carmel, IN 46280
Phone Number:
Location: United States > Indiana > Hamilton County > Carmel
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Carmel
#2 Romantic Hotel in Carmel
#2 Family Hotel in Carmel
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites Indianapolis - Carmel 3*
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Also Known As:
Staybridge Suites Indianapolis - Carmel Hotel Carmel

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