The first night I was awoken to dogs barking in the hallway at 6:30am, I was not happy but I talked to Seth and he was very helpful, he apologised. I decided to check out for a few days and stay with a friend. I requested a different room on a higher floor when I was to return. Apparently all extended stay guests are placed on the ground floor which happens to also be where the guests with animals are placed, unfortunately. When I returned I was upgraded to a two bedroom suite on the 3rd floor, wow what a difference. I am a platinum member and received a free upgrade which was great. Jennifer took good care off us too. Frederick offered us a bottle of wine and some bonus points as an apology for the first night stay. The breakfast was great with lots of options to choose from. The Wednesday and Thursday night reception was great with free food, wine and beer. I would stay there again. Patio is beautiful and a great place to chill.