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“Service” 4 of 5 stars
Review of Renaissance Indianapolis North Hotel

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Renaissance Indianapolis North Hotel
3.5 of 5 Hotel   |   11925 N. Meridian St., Carmel, IN 46032   |  
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Ranked #3 of 9 Hotels in Carmel
GreenLeadersBronze level
Charlotte, North Carolina
Top Contributor
52 reviews 52 reviews
49 hotel reviews
Reviews in 28 cities Reviews in 28 cities
86 helpful votes 86 helpful votes
“Service”
4 of 5 stars Reviewed October 25, 2013

Great service from this hotel. The staff was wonderful and helpful. I have stay in this area several times and this is one of the hotel that knows how to treat their guest with respect. It was a pleasure deal with the front desk staff and restaurant staff. They made you feel at home and made sure that anything that we need was taken care of. This is one of the best hotels in Carmel Indiana.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taylor F, Front Office Manager at Renaissance Indianapolis North Hotel, responded to this review, November 10, 2013
Hello WorldTravler2492,

Thank you so much for wonderful review! It is quite the honor for you to consider us one of the best hotels in Carmel! Thank you so very much. You have our humblest appreciation and gratitude. We are so happy that you enjoy our level of service. Our entire team is committed to each guests 100% satisfaction; it is our pleasure and delight to serve our guests in any way that we can.

Thank you for continue to choose to stay with us. We look forward to serving you again in the future!

Warm Regards,
Taylor Felton
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202 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • Any
English first
Angola, Indiana
Contributor
14 reviews 14 reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 15, 2013

Went to Carmel for a concert and spent the night at the Renaissance. It was a beautiful hotel and really comfortable room. Lots of space. Quiet area where we were able to sleep well. And easy access to both the areas in Carmel and to a lot of the places in northern part of Indianapolis. Was able to get to the hotel without getting on the interstates so we missed a lot of the heavy traffic. The room was simple but really spacious and had all we needed for being there for just the night. Was a great value too.

Room Tip: Make sure if you want two beds you ask when you check in. I did my reservation on line and it did as...
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  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taylor F, Front Office Manager at Renaissance Indianapolis North Hotel, responded to this review, November 10, 2013
Hello Paula W,

Thank you so much for wonderful 5 star review of our hotel! I am so glad that you loved the Carmel area and that you were able to rest well while you were with us. Excellent tip, too! You are right our rooms with double beds are very popular especially on the weekends. We always encourage our guests to call us directly so that we can make every effort to accommodate everyone’s preferences.

Again, I am so glad you enjoyed the Carmel area and I am so glad that we had the opportunity to serve you. Thank you for being our guest we know you have many options in the area.

Warm Regards,
Taylor Felton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed September 28, 2013 via mobile

We just finished our stay and the hotel was very nice, especially for the price! Comfy big bed, super clean, and very helpful front desk. Beautiful lobby as well. We had some coffee and sodas at the restaurant and were not charged which we thought was very nice. Would def stay again!

  • Stayed September 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taylor F, Front Office Manager at Renaissance Indianapolis North Hotel, responded to this review, November 10, 2013
Hello TenoMorrina,

Thank you so much for wonderful 5 star review of our hotel! We are so glad that you loved our service and your accommodations. We love that you loved our beds and service. Did you know that you can find our luxury beds and other décor items on collectrenaissance.com?

Thank you so much for being our guest. We look forward to serving you again in the future!

Warm Regards,
Taylor Felton
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Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 27, 2013

My Husband had surgery in a nearby hospital and I needed a place for me and my girls to stay the night, it was a big weekend in Indianapolis, state fair, moto racing, and a convention. I called later in the evening the rep on the phone was very helpful and prompt. We showed up and the hotel greeted by a wonderful receptionist that showed us exactly where we needed to go walked us to the elevator. then we get to our room only to realize it was like an executive suite, very nice on the top floor key card required. All this plus more at a Great price. the price on the door in the room was 599.99 my cost 139.95! Well worth every penny other than glasses in the room was dirty.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taylor F, Front Office Manager at Renaissance Indianapolis North Hotel, responded to this review, November 10, 2013
Hello Mandy42380,

Thank you so much for wonderful review of our hotel! We are so glad that you loved our service and your accommodations. Thank you so much for letting us know about the dirty glasses in the room. As I am sure you are aware, this is well below the high cleanliness standards we have for ourselves and we will investigate this further with our housekeeping team.

Thank you so much for choosing to stay specifically at our property. On behalf of the entire management team, we understand you have many lodging options in the area and we are delighted you chose to stay with us. We hope that we might have the opportunity serve you again in the future.

Warm Regards,
Taylor Felton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 23, 2013

This place was the best home away from home that I could ask for. My company had about 75 of us out here for a whole week and, although I was experiencing anxiety being away from home for so long, this stay definitely took that right away. The staff was amazing, making accommodations for 2 females having to share a room for a whole week such as a fridge and a great fan that we really needed. The beds were made and new towels brought every day; even the Aveda toiletries were amazing. As for Lauren and Taylor, the hotel management team: outstanding! They were so sweet and made sure our team and our event were taken care of precisely. You will be very impressed if you need anything during your stay here. I cannot forget about the front desk staff and the housekeeping staff-they were so sweet and amazing. This place rocked, I would definitely recommend staying here in Carmel, IN. Thanks so much to the staff at Renessaince Inn North in Carmel, Indiana for helping me get through this long week away from home. I hope to stay here again!!

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taylor F, Front Office Manager at Renaissance Indianapolis North Hotel, responded to this review, November 10, 2013
Hello Kelli L,

Thank you so much for your kind words! It truly was a pleasure hosting you and your company. We are so happy that you enjoyed the hotel and our services. Thank you for the nice pictures as well. We hope to see you again in the future.

Warm Regards,
Taylor Felton
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Arlington, Virginia
Top Contributor
127 reviews 127 reviews
74 hotel reviews
Reviews in 49 cities Reviews in 49 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed September 10, 2013

Hadn't stayed at a Marriott property in a while and was very impressed with this one. Upscale lobby. Decent gym. Comfortable rooms. Service at check in/check out was very good - clerk took the initiative to help update my marriott account.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taylor F, Front Office Manager at Renaissance Indianapolis North Hotel, responded to this review, September 15, 2013
150nightsperyr,

Excellent user name, it sounds like you might be one of our Platinum Members! Thank you so much for your kind words about our service and about how much you enjoyed your accommodations, Fitness Center and Great Room. We certainly appreciate you taking the time to tell us about your experience and what you enjoyed!

We hope to see you again soon!
Taylor Felton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 8, 2013

Came to visit a company office nearby, coworkers at the office recommended this hotel. New and clean, rooms are big enough for me and beds comfy. Didn't have a chance to try the food at the restaurant there but the menu looked pretty good. Wireless internet was also decent and fast. Lots of parking and within easy access to highway and restaurants/shops at Clay Terrace.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taylor F, Front Office Manager at Renaissance Indianapolis North Hotel, responded to this review, September 15, 2013
Kevin P,

A 5 star review! Wow! Thank you so much for your spectacular review! You gave so many insights to the products and services we have to offer. You have our sincere appreciation for sharing your experience with us and the TripAdvisor community!

Thank you again!
Taylor Felton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Renaissance Indianapolis North Hotel

Address: 11925 N. Meridian St., Carmel, IN 46032
Location: United States > Indiana > Hamilton County > Carmel
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Carmel
#2 Business Hotel in Carmel
#3 Family Hotel in Carmel
#4 Romantic Hotel in Carmel
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Renaissance Indianapolis North Hotel 3.5*
Number of rooms: 259
Official Description (provided by the hotel):
Awarded #1 in Event Satisfaction by Marriott International, the only Renaissance Marriott Hotel in Indiana has been unveiled in the charming suburb of Carmel, Indiana. The Renaissance Indianapolis North, an upscale, sophisticated hotel north of downtown Indianapolis truly reflects the vibrancy of the area. Inspired by the neighboring Carmel, IN arts and design district, this new Renaissance Indianapolis hotel boasts a modern, energetic design and creative spaces that blend unique style with advanced technology. Conveniently situated in the Meridian Corridor, the Renaissance Indianapolis North, a Carmel Marriott hotel, offers easy access to The Palladium, Indianapolis Motor Speedway, the new Lucas Oil Stadium, Monon Trail, Connor Prairie, Indianapolis Children's Museum, fine art galleries, world-class golf courses, attractions, and major corporations. This hotel in Indianapolis, IN is a modern treasure to be experienced; where hospitality is a fine art. ... more   less 
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Also Known As:
Carmel Renaissance

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