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“Stayed in nicer HI-Expresses” 3 of 5 stars
Review of Holiday Inn Express Bluffton

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Holiday Inn Express Bluffton
2.5 of 5 Motel   |   1782 North Main Street, Bluffton, IN 46714   |  
Hotel amenities
Ranked #3 of 4 hotels in Bluffton
NC
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
“Stayed in nicer HI-Expresses”
3 of 5 stars Reviewed August 27, 2013

This property is nice and updated in most places, but I have stayed in nicer HI-Expresses than this for a better price than this. I was very surprised at the price of a room (even with our corporate discoutn) at an HI-E in Bluffton, IN. My room was a little musty, but the AC worked great and the beds were very comfortable. Overall it is your typical HI-Express, was just surprised by the price.

Room Tip: The second floor rooms are accessible by a staircase right by the front door. Very convenient and y...
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  • Stayed August 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Bluffton, responded to this review, September 12, 2013
Dear mandagoosh,

Thank you so much for taking the time to leave us your feedback. Your review is vital for improving the service and quality we offer to our valued guest. It is always hugely motivating when one takes the time and trouble to acknowledge or give points for improvement. We hope to get the opportunity of welcoming you back in the future. Thank you once again for your valuable comment, and if you might have any suggestions that will contribute to enhancing your stay, please do not hesitate to contact us.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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15 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Central, Indiana
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed August 2, 2013

I stayed here on 7/29/13. The Hotel was almost full but my room was quiet and comfortable. The only complaint I have is the mattress was rather hard, but I was able to sleep.
I will return to this Hotel again when I am in the area.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nuremberg, Germany
Top Contributor
69 reviews 69 reviews
27 hotel reviews
Reviews in 29 cities Reviews in 29 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed March 19, 2013

Its hard to be a chain I guess, you compete to the same kind of hotels over and over again. So if you do something good then you are average, you suck and you are terrible. So this average is a good average, the hotel gave what you expected from it, clean rooms, good amenities and great breakfast options. So they are good, but good in a chain is average.

Maybe some of those turistic brochures in the rooms would give a plus, its hard anything to find around worthy, except for the covered bridges or Garfield route if you are into that sort of stuff. But some insider tip could be appreciated even if it was only a singl saw some of them on my way out on the reception. Too late but still nothing interesting and my internet research was better.

Room Tip: The ones in houndred's low numbers are closer to the elevators/exit.
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Bluffton, responded to this review, July 11, 2013
Dear DonCesar,

We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment. Once again thank you for the wonderful and kind words of praise.

Sincerely,

Orlando A.
Case Manager
IHGCare
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Milwaukee ,WI
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 1, 2013

I stayed at the Holiday Inn Express in Bluffton on a recent business trip.I had no complaints. Good variety in the breakfast room, friendly staff, very clean and kept up. I would recommend this to anyone traveling in the area.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 27, 2012 via mobile

We had three rooms, two had bugs. Refrigerator in one room was broken so front desk staff offered to store my food in their kitchen. Ok, but not convenient when I wanted a late night snack.

Rooms wete nice and comfortable beds. Nice workspace with large desk.

Breakfast was below average. Only white bread, no wheat. Scrambled eggs looked like they had been sitting out too long, were dry and darker yellow on top. Pancake maker had "out of order" sign. Disappointing.

Nice fitness room!

  • Stayed September 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Bluffton, responded to this review, October 12, 2012
Dear Ice999,

Thank you for your review regarding your recent stay at Holiday Inn Express Bluffton, IN. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fayetteville, Arkansas
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed August 13, 2012

As you can imagine, there isn't a ton of activity in Bluffton, IN which is a small town roughly 20-30 minutes from Fort Wayne. While this hotel would be considered to be an acceptable choice to the average business traveler, it's a "so-so" hotel in terms of decor and amenities. In comparison to some of the newer Holiday Inn and Holiday Inn Express branded hotels, this particular location would be somewhere in the middle tier at best.

While I've never experienced an issue with cancellations as some of the reviews have mentioned, I can see where some of the reviewers may have encountered this experience. As a personal example, if you request a military/government rate, you'd be well advised to have a picture ID as a general non-photo ID doesn't work with this staff (across multiple stays and multiple subordinate employee visits). My suspicion is that this hotel simply doesn't receive the volume of business in comparison to other Holiday Inn/Express locations I've visited so every penny is critically important to this particular hotel's franchisee.

In all fairness, there are better hotels just up the road in Fort Wayne that offer much more in terms of access to retail and restaurant options plus convenient access to Fort Wayne International (including Holiday Inn and Holiday Inn Express locations) and limited drivetime to Bluffton.

  • Stayed September 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farmington, Michigan
Top Contributor
73 reviews 73 reviews
20 hotel reviews
Reviews in 36 cities Reviews in 36 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed August 13, 2012

The front desk was willing and quickly able to fix a problem upon check-in. Overall, all the staff were very friendly, especially Jo Jo and Justin. In the breakfast room, LeAnn was very friendly and helpful!

The family suite was a bit awkward. We appreciated the roominess, but couldn't figure out the layout. The bedroom with a door (and the window) had no ventilation and no TV--we thought this would be the "parents'" room. The other bedroom without a door had floor ventilation and the TV. This all seemed backward from what we would have expected. The room was pretty clean, overall. And the suite's thin walls are located right next to the ice machine, which is okay unless people need ice in the middle of the night.

The pool area overall was relatively clean, but there was some mold growing in the grooves of the blue rubber that outlined the top of the pool and hottub. I did mention it to the front desk, but by the evening, hadn't been cleaned.

We put in a maintenance request for a burnt out light bulb, which was quickly corrected.

We'd stay here again if we were in the area.

Room Tip: The family suite was a good value, even with it being next to the ice machine and having an awkward...
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Bluffton

Address: 1782 North Main Street, Bluffton, IN 46714
Location: United States > Indiana > Bluffton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 hotels in Bluffton
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Bluffton 2.5*
Official Description (provided by the hotel):
The Holiday Inn Express Bluffton Hotel is an ideal Bluffton hotel to stay for business or leisure travelers who are looking for an upgraded hotel with economical price. We have an indoor swimming pool with spa, fitness facilities, conference room, and business center. Our room mix includes single kings, single king Jacuzzi suites, double queens and a two bedroom family suite. All kings offer an over sized work desk, and a recliner. Our Jacuzzi rooms include the same as the kings with the addition of the Jacuzzi, refrigerator and microwave. The two bedroom family suite includes separate living room area, refrigerator, microwave and coffee maker. All rooms amenities include (WiFi hotel) wireless high speed Internet access, microwave and refrigerator, hair dryer, iron & ironing board, free local calls and complimentary Continental breakfast. Visit Bluffton, IN and Stay Smart at the Holiday Inn Express hotel located near: Franklin Electric, Wabash Foods, Star Engineering, Pretzel's Inc, Snider Tires, Bluffton Rubber Company, Caylor Nickel Medical Center, Payton Kroger Distribution, AT Ferrell Co, Bluffton Motor Works, Buckhorn Inc, Crown Limited, Dawn Food Products, Fabri Form, First Fleet Inc, Heller Machine Tools, Johnsons Control, Metaldyne Inc, Moorfeed Acquisition, Norfolk Southern, Roembke Mfg and Design, T.I. Groupa, Wal-Mart, Witron Integrated Logistics . ... more   less 
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Also Known As:
Holiday Inn Express Bluffton Hotel Bluffton
Holiday Inn Bluffton
Bluffton Holiday Inn

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