Traveling to a funeral with my wife and two young children. No berivement rate was avaliable but the price seemed fair for a place to sleep. However we got no sleep not even a hour. Kids parting in the hall till 5 am. I started to complain at 10:30 pm when the kids in hall woke my three year old duaghter. Called the front desk 8 times during the night and visited the front desk at 2 am. Nothing happened, nothing. asked for the manager repeatedly nothing. Called from home three times after the trip to speak to the manager and I never heard back. Called Holiday Inn express home office and they said they could only listen to my complaint because they could not make the franchisees respond in any way. Now I am in the hospitality feild and I even worked in management at a holiday inn many moons ago and I am shocked at the lack of customer servicecoming from both the hotel and the main headquarters. Stay away becuase if you have aproblem here none cares...
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel & Suites Bedford has 64 rooms, jacuzzi suites and mini-suites available. Guest room amenities include: 2 phones with 2 lines, data port & voice mail. We also feature two large meeting rooms, 24 hour business center, 2nd floor rooms with pool view. Wireless high speed Internet access available. Stay Smart at the Holiday Inn Express Hotel. We offer: free Express Start breakfast bar, free local calls and Priority Club Rewards benefits. ... more less
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- Also Known As:
- Holiday Inn Express Bedford Hotel Bedford
- Holiday Inn Bedford
- Bedford Holiday Inn