The resort is a nice place overall.
Pool is wonderful - very big and they had pool noodles and other pool things there for the kids to play with. The pool was a nice temperature; not cold but average warm where you just needed a minute or two to get used to it. Hot tub is on the smaller size but didn't hinder us at all.
Outside grounds are absolutely gorgeous - love the beach and rock hunting and trail walking.
Some reviews said that the elevator was slow... not so much. If that's a problem then just use the stairs right next to the elevator. The hotel is only 3 levels - it can be walked as long as you're able.
Food was average. There was one occasion where the chicken I had and my daughter had was over cooked so it was dry. Not a big deal. Service on one night was slow but I believe the waitress we had was a new girl. The second night we had Marcos and he was very accommodating and 'on his toes' to our needs and our young daughters; he was very personable.
My only disappointment were the condition of the rooms (we had 2 adjoining rooms). Carpet had many obvious stains on them and two good missing pieces of carpet by the threshold of the entry door, one of the locks were missing on the bathroom door so that door didn't lock and someone filled it in with kleenex or toilet paper which was pressed into the hole where the lock was, and one of the entry doors was missing the bottom panel to it at one time and the way they seemed to fix it was putting a piece of MDF to fill where the original panel was. There were a few other items like the phone was missing something minor and a lamp that didn't work.
However, I did also notice the good - the rooms were very clean, the bathroom floors seemed that they were recently renovated, the beds were comfy, the T.V.'s were nice (flat screen), good/average size rooms and the people that worked there were very friendly. (Hello Jason at the front desk!)
I didn't complain to management about any of the issues we had. I figured it was what it was. After all, we were on a mini vacation and I wanted to keep the positive. None of the issues we experienced were a hindrance and sometimes you have to out weigh the good with the not so good. We all had a nice time and will visit again providing the price is not too costly.
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- Also Known As:
- Illinois Beach Hotel Zion
- Illinois Beach Resort And Conference Center Zion