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“Good, ut could be better” 4 of 5 stars
Review of The Inn at Market Square

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The Inn at Market Square
3.0 of 5 Hotel   |   2723 Sheridan Road, Zion, IL 60099 (Formerly BEST WESTERN PLUS The Inn & Suites at Market Square)   |  
Hotel amenities
Ranked #1 of 4 Hotels in Zion
Cisne, Illinois
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Good, ut could be better”
4 of 5 stars Reviewed January 21, 2014

We stayed here early January. The hotel had definite pluses, such as a very comfortable beds and nicely decorated rooms. We stayed several nights, and upon check-in, our room was clean. The next day when we returned, the only thing the cleaning staff did was leave clean towels and take the dirty ones. I had put the card on the bed not to change the sheets, but they did not even make the bed. The next night the beds were made and clean towels left, but I think that's all. The counter by the coffee pot had not been cleaned for sure. The coffee pot was not washed the entire time we were there. This property also does not serve breakfast, although I believe I read somewhere that they have some incentive for breakfast at local restaurants, UNLESS you are there with CTCA. We were there to go to CTCA, and even though I know that they have breakfast there, it would be nice to eat before going. I like to get up early, drink coffee, and eat (whereas my husband does not). So, we made it to CTCA only once in time to eat breakfast. So...that sounds like a lot of negatives, but it was still a good place to stay,

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarketHost, General Manager at The Inn at Market Square, responded to this review, April 8, 2014
Thank you for taking the time to share your experience with us here at The Inn. We only recently transitioned to an Indepent Boutique Collection Hotel member and are very excited about several changes underway. Among them is the decision to replace the standard coffee pots with the convenience and improved selection of Keurig machines, still until that process is complete our staff should have continued the high level of WeCare Housekeeping regarding the exisitng equipment we have always held. For this I do apologize and hope you will consider another visit to see all of the new improvements. Please know our entire purpose is to make your stay as pleasant and carefree as we can, especially under the circumstances behind so many of our guests' visits to Zion. We invite your suggestions and strive to exceed them. Thank you again and we hope to see you soon.
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47 reviews from our community

Traveler rating
    25
    17
    1
    0
    4
See reviews for
14
7
6
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Beach Park, Illinois
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 30, 2013

Several of us meet every December for our annual holiday party. This year we decided to not have our party at a home, but at a hotel instead.
What a great decision that was! This hotel set up their conference room for our party and EVERYTHING was perfect. The conference room was warm and cozy and set up beautifully.
We could not have asked for a better experience. Thanks to all the staff!

Room Tip: If you need a conference room, consider this hotel. We didn't stay overnight so I can't com...
See more room tips
  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarketHost, General Manager at The Inn at Market Square, responded to this review, January 1, 2014
It was a delight to share in your gathering of such good friends! We are happy that you were pleased with our efforts here at Market Square. I know our staff enjoyed perparing the room and I will be sure to share your kind words with them, one and all. Take care and enjoy the New Year knowing you are always welcome to come and celebrate with us here again!
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 6, 2013

Great hotel for location and staff. I have been staying here while receiving treatment at CTCA and it has been a nice peaceful experience everytime that me and my husband stay here. We also have a choice of other hotels, but this one is our favorite one out of the choices that we have.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarketHost, General Manager at The Inn at Market Square, responded to this review, December 8, 2013
Our entire team will smile in learning of your kind review, knowing they have made your time here in Zion as pleasant and peaceful as possible in this time of challenge for you and your family. Our purpose is service and we deeply appreciate your encouraging review. Thank you for finding time to let us know we're on the right track! If there is anything we can do to improve, I hope you will share those thoughts as well. Merry Christmas and we're all looking forward to your next visit with us.
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Indianapolis, Indiana
2 reviews
5 of 5 stars Reviewed November 25, 2013

Brand new hotel, clean, modern and quiet This was a great place to stay near Chicago. Staff was friendly and helpful. Lots of restaurants in area without busy traffic. You can take the train downtown.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarketHost, General Manager at The Inn at Market Square, responded to this review, December 8, 2013
We are so very honored that you continue to choose The Inn at Market Square as your home away from home during your very personal journey here in Zion. Your comfort and peace of mind in knowing our team is committed to providing you with a superior experience is the reason we are here. Thank you sincerely for taking the time to offer such a thoughtful review. Our very best to you and your family and we look forward to seeing you again soon!
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Spring, Texas
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 16, 2013

Working with the Cancer Treatment Centers of America, Best Western Zion provides the best accommodations at the lowest price. The hotel staff and especially the owner/operator goes the extra mile for patients at the hospital. Some times the appointment schedule conflicts with the standard checkout time: they understand this and do NOT charge any additional fees for being a little late at checkout - THIS I really appreciate in light of the "LATE FEE" charged at the Crestwood Suites in Montgomery AL (for not calling to let them know I was going to stay over!)

  • Stayed November 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarketHost, General Manager at The Inn at Market Square, responded to this review, November 19, 2013
It is an honor to be part of your journey here in Zion and with CTCA. I'm very pleased to hear our team made your stay memorable because we genuinely do strive to accommodate any special requests whenever possible. Our mission is not just good cusomter service, but a superior experience for our guests. Thank you for giving us that opportunity and kind remarks. We wish you and your family the very best at this time and hope to see you again.
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Byron, IL, United States
1 review
5 of 5 stars Reviewed November 13, 2013

The Best Western in Zion, IL is a great addition to the community. Many of its guests are patients and their families who travel to Cancer Treatment Centers of America in Zion. This is our first choice of hotel when I travel on business or if we are in the area to visit family. Modern, clean, friendly service, central location...they meet all the criteria.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarketHost, General Manager at The Inn at Market Square, responded to this review, November 15, 2013
How wonderful to know your expereience here in the beautiful City of Zion was so positive and that our team here at Market Square was part of that memory. I will share your kind words with the entire team and certainly hope we see you again very soon. Safe travels and Happy Holidays to you and your family.
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Bruneau, United States
1 review
4 of 5 stars Reviewed October 28, 2013

more washer and dryers for guest use.One of each just isnt enough for size of facility.We had a long wait to take our turn,and it would be nice if there was some where to leave left over detergant and bleach for other guest to use up.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarketHost, General Manager at The Inn at Market Square, responded to this review, October 30, 2013
We are so happy you enjoyed your stay with us! Even though we are a new property, we're always looking for ways to improve our guests' experience. We welcome their ideas and suggestions, as well as those of our team members. Regarding the laundry facilities, the designers unfortunately did not anticipate the full demand to the extent we wish they had. We are pursuing venting/plumbing infrastructuure to support additional equipment and hope you will grant us your patience until this can be accomplished. In the interim, please know we do offer a same day wash/dry/fold service, as well as professional drycleaning, both at a very reasonable cost. We look forward to seeing you again soon and wish you the very best until then. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Inn at Market Square

Address: 2723 Sheridan Road, Zion, IL 60099 (Formerly BEST WESTERN PLUS The Inn & Suites at Market Square)
Location: United States > Illinois > Lake County > Zion
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Spa Suites Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Zion
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Inn at Market Square 3*
Official Description (provided by the hotel):
The Inn at Market Square offers a wide variety of rooms and services to meet all of your needs. Our 84 room hotel has 16 extended stay suites that have full kitchens and living areas. We also offer a fitness center and business facility with free computers, internet and printer access. Guests can enjoy our hot breakfast in the Adeline Room every morning and join us in the evenings on the patio for a relaxing rest around the fire.If you are looking to host an event, The Inn at Market Square also offers banquet facilities and meeting rooms that can accommodate up to 250 guests. All events books at Market Square also come with complementary event planning services to ensure that your event runs smoothly. We work with everyone to meet your budget and event needs. We strive to make your stay or event the best it can be and look forward to welcoming you to our beautiful hotel. ... more   less 
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Also Known As:
The Inn At Market Square Illinois/Zion

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