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DoubleTree by Hilton Hotel Chicago Wood Dale - Elk Grove
3.0 of 5 Hotel   |   1200 N. Mittel Boulevard, Wood Dale, IL 60191 (Formerly Wyndham Garden)   |  
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Special Offer
AAA Family Fun Package
Ranked #1 of 2 Hotels in Wood Dale
A TripAdvisor Member
“business stay”
3 of 5 stars Reviewed September 6, 2013

As a whole the stay was decent for the dollar value. Very clean, room service was fast but was the equivalent of a fast food restaurant quality meal However the walls are paper thin and I heard every word from my neighbor. I love the Hilton Chains but feel that the doubletree brand is somewhat overrated.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCaskeyGM, General Manager at DoubleTree by Hilton Hotel Chicago Wood Dale - Elk Grove, responded to this review, September 11, 2013
Thank you for taking the time to post your review of our hotel. I apprecaite the feedback and assure you that we take all of our customer reviews very seriously. I am disappointed that we were unable to meet your expectations for your stay with us. Please accept my apologiez and be assured that I will share your comments with our department supervisors.

Your business is extremely important to us and I sincerely hope that you give us another opportunity and consider returning again. In the meantime, if you would like to discuss your stay in further detail, please feel free to contact me. We are always listening to our guests!

Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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308 reviews from our community

Traveler rating
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    96
    60
    39
    17
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
United States
2 reviews
5 of 5 stars Reviewed September 5, 2013

Great hotel for price and service. Extremely quiet and peaceful with wonderful staff. I use this hotel frequently for travel and leisure and usually have a good experience. Very clean and good amenities.

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCaskeyGM, General Manager at DoubleTree by Hilton Hotel Chicago Wood Dale - Elk Grove, responded to this review, September 11, 2013
Thank you for the kind words. I'm glad to hear you enjoy your stays with us. Please come back soon . We appreciate your business!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, United States
1 review
2 of 5 stars Reviewed September 5, 2013

Hopefully this tired property will get a face lift soon and they will buy new beds. Mine felt like a big hole in the middle and had no support. I guess I have been spoiled with the Hilton Garden Inn Beds and Heavenly Beds at the Westin. If you want to swim for exercise.... make sure you call ahead and check the pool maintenance schedule. While I was there... they said it was ok to swim, but the chemicals just shocked the pool. The water was cloudy and had a strong smell. The young woman at the front desk had no clue about pools and did not offer anyone who did. This is not your typical Double Tree Property. It is tired and worn out. Hopefully a face lift soon. In the mean time plenty of properties in the same area with the same price point with great beds and pools!

  • Stayed August 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCaskeyGM, General Manager at DoubleTree by Hilton Hotel Chicago Wood Dale - Elk Grove, responded to this review, September 11, 2013
Thank you for taking the time to post your review of our hotel. Our guests comments, both positive and negative assist us in evaluating the service we provide and allow us to continually improve our performance. We are quite concerned whenever our guests are less than 100 percent satisfied with their stay and always try to make it right when a problem arises. Clearly your stay was not up to the standards we have set for ourselves, nor what our guests have come to expect.

I am disappointed that we were unable to meet your expectations for your stay with us. In your review, you bring up some great points that we are currently looking into. In regards to your comments about our property needing a face lift---we're already on our way. Our guest room renovation will be completed this month.

Your business is extremely important to us and I sincerely hope that you give us another opportunity and consider returning again. In the meantime, if you would like to discuss your stay in further detail, please feel free to contact me. We are always listening to our guests!

Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Beach, California, United States
Top Contributor
100 reviews 100 reviews
47 hotel reviews
Reviews in 40 cities Reviews in 40 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed September 4, 2013

I was returning from the NHRA race in Indy and needed a place to stay before my morning flight. This hotel has a beautiful setting and is in the midst of being rehabbed and modernized. The lobby is gorgeous and the room we had was very nice. The hotel originally tried to relegate me to a handicap room (no thanks pal) but made it right for me in the end. The staff is very accommodating and went out of their way to make me feel comfortable. Yes, I'd go back.

Room Tip: rooms closer to the street seem to be a bit more quiet
See more room tips
  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCaskeyGM, General Manager at DoubleTree by Hilton Hotel Chicago Wood Dale - Elk Grove, responded to this review, September 5, 2013
Thank you for taking the time to write. I'm glad you enjoyed your stay. We will be here when you need us. We look forward to seeing you soon !
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Davenport, United States
1 review
5 of 5 stars Reviewed September 4, 2013

Check in was easy and pleasant, overall quality of the hotel and room was top notch. Breakfast was good with a lot of variety. The hotel store carried a little bit of everything. Plenty of USA Today and the Wall Street Journal. Was greeted at arrival and departure from hotel, nice touch.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCaskeyGM, General Manager at DoubleTree by Hilton Hotel Chicago Wood Dale - Elk Grove, responded to this review, September 5, 2013
Thank you. I'm glad to hear you enjoyed your stay with us. Please come back soon. We appreciate your business!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pleasant Plains, United States
1 review
4 of 5 stars Reviewed August 29, 2013

Had a great stay, this past weekend, it was our 2nd time staying at the Doubletree in Wood Dale-we were there with my daughters soccer team for a local soccer tournament and it met all our requirements. We would stay again.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCaskeyGM, General Manager at DoubleTree by Hilton Hotel Chicago Wood Dale - Elk Grove, responded to this review, September 5, 2013
Thank you! I'm glad to hear you enjoyed your stay with us...again. We look forward to seeing you soon !
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bartlett, Illinois, United States
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 26, 2013

Suites are great and give you a bit more space. We stay here for the balcony (fresh air!), clean rooms, location to Schaumburg and great restaurants. My husband and I had this hotel for our wedding party (not the actual wedding, but as a place for out of town guests to stay- including us, the newlyweds!) and have gone back evey year for our anniversary. It's now our 9th anniversary- and we're staying here again! Staff is nice, pool is great, rooms are clean and we recommend it as a nice getaway.

Room Tip: The suites are worth the extra cost. When you enter the suite, there's a sitting room with a des...
See more room tips
  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCaskeyGM, General Manager at DoubleTree by Hilton Hotel Chicago Wood Dale - Elk Grove, responded to this review, September 5, 2013
Thank you for including us in your anniversary celebrations each year. We look forward to seeing you next time...but please note...you dont have to wait for your anniversary to visit !
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about DoubleTree by Hilton Hotel Chicago Wood Dale - Elk Grove

Address: 1200 N. Mittel Boulevard, Wood Dale, IL 60191 (Formerly Wyndham Garden)
Phone Number:
Location: United States > Illinois > DuPage County > Wood Dale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Wood Dale
Price Range (Based on Average Rates): $
Hotel Class:3 star — DoubleTree by Hilton Hotel Chicago Wood Dale - Elk Grove 3*
Number of rooms: 161
Reservation Options:
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Also Known As:
Wood Dale Doubletree
Doubletree Hotel Chicago
Doubletree Wood Dale

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