My company put me up in this hotel and on arrival, I found the lobby/lounge area closed for renovations. Front desk was in a hotel room. Huh? That's your backup plan during a lobby remodel?
Carpet leading to my room on the second floor was full of stains - many quite large. Wallpaper was peeling around the window in my room and the shower head sprayed a solid stream of water (like that from an open garden hose) which I didn't find out about until I needed to take a shower on my first morning. I let the front desk know and the shower head was changed out very quickly. My co-worker advised me that the commode in his room ran continuously and the front desk did not have it repaired while we were there.
I was surprised that any hotel with the Hilton name on it would be in such desparate need of repair. Mind you, the lobby was being renovated so I can only guess that the hallways and rooms will be next. That having been said, I would call ahead to ensure all remodeling has been completed before booking a room here.
To be fair, the staff was wonderfully nice - very, very nice folks! Food in the restaurant was good as was the breakfast buffet each morning. Bed/pillows were VERY comfortable and the room was clean. Place was simply dated and showing it's age.
- Also Known As:
- Wood Dale Doubletree
- Doubletree Hotel Chicago
- Doubletree Wood Dale
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