Made a telephone booking at Hai Yen. All fine we were assured. Arrived, and they did not have a room for us. This was not the bad bit. I am aware that mistaked happen. It was the way in which we were dealt with. The woman basically ignored us despite us remaining polite and asking what had happened to our reservation. She turned her back on us, served other customers, and left us standing at reception for 10 minutes before finally, and I can only explain this as whining, "I don't know'. No appology, nothing. Dreadful service. Worst i have been treated in all my years travelling. Avoid this place, and this rude and whining woman.
- Also Known As:
- Hai Yen Family Hotel Mui Ne
- Hai Yen Family Hotel
- Reservation Options:
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