We booked the room directly with them when we arrived. The lady at the reception counter is not welcoming at all. When i asked how much is the price and for the wifi password in order for me to check which rate is better internet or direct with them, she gave me an annoyed face and keep forcing me to make decision a.s.a.p. The staff there was not that helpful and friendly at at all! They need more customer service training. Location of the hotel was good. We got a family room facing the pool and beach. The view was superb. We realize that our charging plug was different from them and asked if they could help us if they have any spare adapter to borrow. But this lady at the counter wanted to charge us 100000dong for charging. But we are not going to pay. In the end she agreed. They are just trying their luck to get more money for their own-self. The 2nd day there was a black out. Luckily we are checking out in an hours time. Overall this hotel is good for family And fr the location and viiew. Room is not at the best as there was a big bug in the room. Will think twice if ever to come back to this resort again.
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- Also Known As:
- Hai Yen Family Hotel Mui Ne