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“Very Nice” 4 of 5 stars
Review of Westin Chicago North Shore

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Westin Chicago North Shore
4.0 of 5 Hotel   |   601 North Milwaukee Avenue, Wheeling, IL 60090   |  
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Breakfast for 2 Included
Ranked #1 of 4 Hotels in Wheeling
Milwaukee
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Very Nice”
4 of 5 stars Reviewed March 17, 2013

We just returned from a one night stay at this hotel. The lobby area is beautiful. Although we arrived earlier than expected, they were able to accommodate us and allow us to check in early.

We were given a room on the 10th floor over looking the roof and the river. The room was clean and the bed was very comfortable. It was very quiet. The rain shower shower head was vice nice as well.

We visited the pool area and this was one of the negatives. Although a nice and clean area, the sign for the whirlpool indicates no children under 16, there were a couple families in there and the kids were using this area as a kiddie pool. Its rather frustrating that some people think the rules don't apply to them. Needless to say, we didn't spend much time in there.

Notes: We did need to access the wi-fi and its an additional charge of 9.95 for three devices. It would be nice if this was included. There are no soda machines in the hotel, however they do have a gift shop area that does have soda, but there is no white soda (caffeine free), only Pepsi/Mountain Dew. We visited the bar in one of the restaurants go get a couple drinks to go, very pricey.

The hotel was very close to things we needed to get too while there, and we would definitely stay there again.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LMartin395, Manager at Westin Chicago North Shore, responded to this review, April 23, 2013
We are happy to hear that you enjoyed your stay and were able to experience some of the local area. Our guests always rave about how comfortable the Westin Heavenly Beds and the shower heads are! Next time you are planning to stay make sure to lookout for our packages we offer with great rates and complimentary internet for your devices. Looking forward to have you back- especially when the weather gets warmer!

Thanks,
Management
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229 reviews from our community

Traveler rating
    63
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    35
    11
    8
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45
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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English first
Bloomington, Illinois
Top Contributor
67 reviews 67 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
119 helpful votes 119 helpful votes
4 of 5 stars Reviewed February 25, 2013

It's a nice hotel. All the people were nice. There were a couple of small issues. They addressed them and the manager followed up with me later. They took care of them very nicely. Everyplace will have some small things, it's a good hotel that tries to be helpful as soon as they can.They are having parking issues at night on the weekends, but are in the process of fixing that too. We would stay there again if the situation would ever present itself.

Room Tip: Ask for a mini-fridge before you arrive and again at check-in. The ones in the room are not refridge...
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LMartin395, Manager at Westin Chicago North Shore, responded to this review, March 19, 2013
Thank you so much for your review. I am so glad they you enjoyed your stay and our staff was able to accommodate your needs. We look forward to having you back when the weather gets warmer!

Thanks,
Management
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Northville, MI
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 30, 2013

I've stayed at this property probably 6 or 7 times over the last few years. It's typical Westin quality of lobby, amenities, etc. However this stay, I checked in on a Wednesday afternoon, the place was empty and I was greeted by a less than enthusiastic front desk representative. Upon getting to my room, there was a strong chemical smell. After trying to ignore for a bit, I called to have my room moved. Again, same desk representative, responded with a "yeah - they are painting up on the top floors - it will be like that for a little while". That didn't work for me. Long story short, I got moved to another room - no paint smell. Again, not a horrible place - quite nice - I was just disappointed in the service level given the inconvenience.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ann U, Starwood Hotels at Westin Chicago North Shore, responded to this review, February 3, 2013
Hi MattD,
Thank you for taking the time to review our hotel. We appreciate your comments and it's important that we are always delivering the best customer service possible. And in your case, it seemed that wasn't delivered. Your feedback will be elevated as we continue to improve at Westin. Thank you for your loyalty and staying with us 6-7 times over the past few years. We hope to see you back at Westin again soon!
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Wisconsin
Top Contributor
50 reviews 50 reviews
6 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 23, 2013

I have stayed at the Westin about 5 times in the past few years. It is a very nice property, very comfortable beds, and clean. What else can you ask for. The decor is modern and the staff is friendly. I continue to stay for a reason...good sleep and a good price.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ann U, Starwood Hotels at Westin Chicago North Shore, responded to this review, January 28, 2013
Hi StephD0205!
Thank you so much for the positive review. We appreciate your feedback and are happy to hear that our hotel meets and exceeds your expectations. Thank you for your loyalty over the past few years and we look forward to welcoming you back again at Westin.
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Buffalo Grove, Illinois
Senior Contributor
43 reviews 43 reviews
7 hotel reviews
Reviews in 22 cities Reviews in 22 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 23, 2013

This is a very nice hotel. It is the nicest hotel in Wheeling and probably in the northern suburbs. They have all the amenities here and the service is superb. The club level is worth the extra money.

  • Stayed February 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ann U, Starwood Hotels at Westin Chicago North Shore, responded to this review, February 4, 2013
Dear garysteciuk,
Thank you so much for the glowing review of our hotel! We appreciate the feedback and are delighted to learn that we exceeded your expectations. We hope to see you again soon!
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Madison, Wisconsin
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 19, 2013

This is a newer hotel, and it shows. The rooms are very nice, with above average furnishings and quality. Typical Westin comfort, which is a good thing. Maintenance is a bit lacking because our room won't cool down and one of the lights is burned out.
The restaurants on property are very solid, with your choice of steaks, sushi, Italian, etc. I also like the fact that you don't pay ridiculous Chicago parking prices or taxes.
If you are planning to be in the northern suburbs, this property is a very good choice.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ann U, Starwood Hotels at Westin Chicago North Shore, responded to this review, January 22, 2013
We are thrilled to hear you enjoyed your stay at Westin Chicago North Shore and found the hotel met your needs while traveling! Thank you for the positive feedback on the restaurant options and the location. Sorry to hear the temperature in your room wasn't working well and the light was burnt out. We will work to improve on that. Hope to see you again soon!
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Laurel, Maryland
Top Contributor
63 reviews 63 reviews
35 hotel reviews
Reviews in 35 cities Reviews in 35 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed December 26, 2012

I stayed at this hotel for a holiday visit with family living in the area. I reserved a junior suite, which is large and comfortable, with a very spacious bathroom with huge walk-in shower. Unfortunately, the views were of the roof of the hotel and neary Lake-Cook Road. Nevertheless, the hotel is modern and fresh, decorated in soothing colors. I would stay here again.

Only two minor quibbles. First, housekeeping could have been a little more attentive. Found a Twizzler candy laying on the floor next to the drapes. The cocktail table had sticky marks from glasses. And there were a few long black hairs in the bathroom. Secondly, despite the huge bathroom, there was only a single vanity with nowhere to put our stuff, much less a hand towel. Like many hotels nowadays, they encourage you to decline housekeeping for a couple of days during your stay, but there's nowhere to put the towels you migh re-use.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ann U, Starwood Hotels at Westin Chicago North Shore, responded to this review, January 11, 2013
Thank you so much for your recent review during your stay over the holidays. We're glad to hear your room was spacious and comfortable. Regarding housekeeping, we have made note and shared with our staff to ensure we improve the cleanliness of our rooms. We hope to welcome you back soon!
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Additional Information about Westin Chicago North Shore

Address: 601 North Milwaukee Avenue, Wheeling, IL 60090
Phone Number:
Location: United States > Illinois > Wheeling
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Wheeling
Price Range (Based on Average Rates): $
Hotel Class:4 star — Westin Chicago North Shore 4*
Number of rooms: 412
Official Description (provided by the hotel):
The Westin Chicago North Shore is 16 miles north of O'Hare International Airport in the prestigious North Shore district, we blend style and elegance with the convenience of a full-service hotel. ... more   less 
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Also Known As:
Westin Chicago North Shore Hotel Wheeling
Westin Hotel Wheeling
Westin Wheeling
Wheeling Westin

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