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“Building under repair” 2 of 5 stars
Review of Hawthorn Suites by Wyndham Northbrook Wheeling

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Hawthorn Suites by Wyndham Northbrook Wheeling
2.5 of 5 Hotel   |   8000 Capital Dr, Wheeling, IL 60090   |  
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Ranked #2 of 4 Hotels in Wheeling
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151 reviews from our community

Traveler rating
    55
    45
    29
    15
    7
See reviews for
42
24
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63
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
New York City, New York
Top Contributor
52 reviews 52 reviews
15 hotel reviews
Reviews in 28 cities Reviews in 28 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed August 12, 2013

We had a junior suite at the this all suites hotel in suburban Chicago. The traffic was awaful getting there and there is a toll to get practically anywhere but the property is ok. Our room was one of the "just renovated" suites and everything seemed to work....except for the loud humming of the frig. Oh yeah, there was the lack of information available from the hotel staff...nice but not seemingly knowledgable; e.g, one desk clerk didn't seem to know what an airline boarding pass was. Oh yeah, their "grab and go" breakfast was coffee, hot water and muffins. No, not coffee, tea and muffins! They had a hot water dispenser along side the coffiee but when I asked for tea bags I was told "we don't serve tea". So I asked what the hot water was for...and was told it was for the coffee....hmmmmmmmmmmm. By the way, be sure not to stay near the room with the water pressure pump. Ours was across the hall and you could clearly hear it going on and off 24 hours a day.

Room Tip: Get a room as far as possible from the "water pressure pump" room
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HawthornsuitesMgmnt, Manager at Hawthorn Suites by Wyndham Northbrook Wheeling, responded to this review, August 19, 2013
Thank you for taking the time to review The Hawthorn Suites Wheeling
Providing our guests with the best possible hospitality and service has always been our mission. I will like to extend my apologies for you Inconvenient. Jut to give you some information our hot water if for the tea in your room. Our breakfast consist on Muffins, seasonal granola bars, juice, and coffee. In the future please let us know what we can do to improve your stay. We will be completely renovated by the end of Summer 2013, will have new WIFI, decor and a full hot breakfast. . We appreciate your feedback and hope you will consider us again in the future.
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Worcester
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 9, 2013

To say under renovation is an understatement. Until further notice the workout room, guest laundry, and public restroom are closed. Internet service has very low thruput. less than 1MBPS download and an abismal 10kbps (yes kbps) upload. I am using 3G wireless hotspot at 100kbps upload. Breakfast consists of packaged muffins, coffee, small juice bottles and granola bars. Better get there before 830AM or it will all be gone.

Construction noise in some areas starting at 8AM (hammering, sawsall).

Room Tip: stay at a different hotel
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  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HawthornsuitesMgmnt, Manager at Hawthorn Suites by Wyndham Northbrook Wheeling, responded to this review, August 19, 2013
Thank you for taking the time to review The Hawthorn Suites Wheeling. We truly value the opinions of our customers and we apologize that we did not meet your expectations. We will be completely renovated by the end of Summer 2013, will have new WIFI, decor and a full hot breakfast. We appreciate your feedback and hope you will consider us again in the future.
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Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed July 31, 2013

I stayed a couple of nights for a business meeting which was close by this location. The fact that the hotel was under renovations raised a red flag for me, but I had no choice but to book at this location. As I checked in the staff was very comforting and made me feel at home. The room was clean and the noise was minimal although I was at the meeting most of the morning. I didn't find any discomfort throughout my stay. I think once the renovations are complete this will be my home away from home!

Room Tip: Rent a car.
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HawthornsuitesMgmnt, Manager at Hawthorn Suites by Wyndham Northbrook Wheeling, responded to this review, August 2, 2013
Thank you for choosing the Hawthorn Suites-Wheeling! We appreciate the positive feedback and we are so glad you feel you received such a great value. . I will share your kind words with our staff. We look forward to serving you during your next stay with us!
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1 review
5 of 5 stars Reviewed July 29, 2013 via mobile

I have to say very different from most Hawthorns i stay. My room was great and the kitchen was very clean when i had stay in Texas area nothing like this property. I had some directions difficulties but Xavier at the front desk seemed to know the area very well. Xavier also helped me with restaurant options nit very many by walking distance but closed by. I will definite returned when renovation are done.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HawthornsuitesMgmnt, Manager at Hawthorn Suites by Wyndham Northbrook Wheeling, responded to this review, July 30, 2013
Thank you for choosing the Hawthorn Suites and taking the time review. We are delighted that you enjoyed our property kitchenette. In the future please let us know what we can do to improve your stay and make the guest experience more enjoyable. We look forward to serving you during your next stay with us!
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1 review
5 of 5 stars Reviewed July 29, 2013 via mobile

It was a great choice after all. I been reading the reviews about all this issues with renovations and i was a little scare. Their wasva lot of noise when i checked in but not for long. Then things got better. I got a chocolate hammer witch i thou it was cute ,then a renovate room that was bigger than my apartment. Breakfast was small but good all i needed was coffee and a muffin. The staff on the weekend was great. Keep up the good work.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HawthornsuitesMgmnt, Manager at Hawthorn Suites by Wyndham Northbrook Wheeling, responded to this review, July 30, 2013
Thank you for taking the time to review our property. I am so glad you enjoyed your stay at the Hawthorn Suites Wheeling and provided us with this wonderful feedback. We hope you will choose our hotel again for any other stays you will have in the Chicago land area. We will be completely by this Summer and will have new decor and a full hot breakfast, so next time you stay we hope you will be even more impressed with our property. We look forward to serving you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hawthorn Suites by Wyndham Northbrook Wheeling

Address: 8000 Capital Dr, Wheeling, IL 60090
Phone Number:
Location: United States > Illinois > Wheeling
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Wheeling
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hawthorn Suites by Wyndham Northbrook Wheeling 2.5*
Number of rooms: 141
Official Description (provided by the hotel):
Come and experience our new Comforts of Home Bedding Collection by Sealy Posturepedic. Wake up to a fresh cup of coffee! Wheeling, an all-suite property, is the perfect place for your next stay and a great alternative to a corporate apartment or temporary housing. Each suite consists of a fully equipped kitchen: dinnerware, silverware, pots and pans, dishwasher, stove top and a full size refrigerator with an ice-maker. Working area has a spacious desk with two-line phone, voicemail and complimentary high-speed Internet service. Relax in an oversized lounge chair while watching your favorite shows on HD cable TVs. To curb those late night munchies, visit our designated vending machine area. You have a companion? No problem! We re pet friendly. Conveniently located west of Interstate 294, 30 minutes from Chicago and only 10 miles north of O'Hare Airport, we are a perfect location if you re visiting the North Shore, Rosemont or the Northwest Suburbs area. Located only blocks away from Chicago Executive Airport and many of the Fortune 500 Companies, only a couple miles away from the Westin Chicago North Shore Conference Center, we are a perfect fit for a night or a temporary home away from home. ... more   less 
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Also Known As:
Candlewood Suites Chicago - Wheeling Hotel Wheeling
Candlewood Suites Wheeling
Candlewood Wheeling
Wheeling Candlewood Suites

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