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“Chicago” 3 of 5 stars
Review of Hawthorn Suites by Wyndham Northbrook Wheeling

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Hawthorn Suites by Wyndham Northbrook Wheeling
2.5 of 5 Hotel   |   8000 Capital Dr, Wheeling, IL 60090   |  
Hotel amenities
Ranked #2 of 4 hotels in Wheeling
ANTIOCH
1 review
“Chicago”
3 of 5 stars Reviewed October 19, 2012

This hotel was filled with a plethora of aromas. We never knew what we were going to smell whenever we stepped into the hall, elevator or lobby. Our room even had a strange aroma (almost like someone had stayed there with a pet). The overall temperature of the hotel was HOT. The staff was very friendly but I made our reservation so our rooms would be next to each other and they were either on the opposition end of the same floor or on different floors altogether. Not much of a choice. When I worked at a hotel, a new reservation had priority over a guest that was already at the hotel and just wanted to extend their stay. We made every accommodation for extending guests, but if need be, they would have to change rooms, not inconvenience a new guest just arriving.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hawthorn Suites by Wyndham

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AGM60090, Manager at Hawthorn Suites by Wyndham Northbrook Wheeling, responded to this review, December 26, 2012
Dear Valued Guest,

Thank you for staying at the Hawthorn Suites Wheeling! I am very sorry to hear of all of the bad odors you smelled throughout your stay. Sometimes other guests do cook, which can release cooking smells into the hallway, and I can ensure you we really do try our best to rid the hallways of smells. In regards to your room arrangement, we try our best to accommodate special requests, but cannot ask a current guest already occupying the room to switch rooms and move. We appreciate your feedback and hope you will give us another opportunity to serve you in the future.
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127 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
Baltimore, Maryland
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 16, 2012

Staff indicated that this property became a Hawthorn Suites by Wyndham effective October 1st 2012 (was a Candlewood Suites), and that the property had not been renovated yet. Nonetheless, rooms and all public areas were clean and in excellent condition. The bed was comfortable. Plentiful and good quality towels.

The room has a work desk/eating table, full kitchen with dishwasher and full size refrigerator. Good supply of utensils, cookware, etc. One negative (common to many motels) is that the desk chair when adjusted to its max is still not high enough, forcing one to work on a computer at an uncomfortable level.

No restaurants or other services in walking distance, but Hawthorn provides a shuttle covering up to a 5 mile radius Monday through Friday (Saturday and Sunday are a problem without a car).

The breakfast is a far cry from other Hawthorn Suites at which I have stayed. To call it a continental breakfast is a stretch. Juice in bottles, muffins in packages, trail mix bars, coffee. Eating area consists of one small table. The staff indicated that within a month or two, a regular hot breakfast will be available.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AGM60090, Manager at Hawthorn Suites by Wyndham Northbrook Wheeling, responded to this review, November 27, 2012
Dear Valued Guest,

It is great to hear that you had a first class stay with us! We apologize that our breakfast selection did not meet your expectations. We have a hot breakfast coming in 2013 with more options for all. Thank you for taking the time to review our hotel! We hope you will come back and visit us soon!

Warm regards,

Hawthorn Management
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Round Lake
2 reviews
4 of 5 stars Reviewed October 5, 2012

WE are living at this motel since 10-25-2011 ( when it was Candlewood Suites ). It is cheaper than an apt., is close to both of our jobs and there is no lease we would have to break if we would move. The staff is really great except the housekeeping staff isn't as good as it use to be. It would be nice if they spoke BETTER ENGLISH is I could talk to them when I have a problem.They also allow pets vwhich our cat and us appreciate it.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AGM60090, Manager at Hawthorn Suites by Wyndham Northbrook Wheeling, responded to this review, November 27, 2012
Dear Valued Guest,

It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon!

Warm regards,

Hawthorn Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed October 3, 2012 via mobile

I stayed here, because I was coming from michigan to visit my family and the staff was very friendly. Even if it was for two nights. The guy at the front desk explained everything about how the extended stay property works (grab and go, housekeeping, shuttle service on weekdays, free laundry and fitness center) and i felt very welcomed! Will stay again in the future!!!

  • Stayed September 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AGM60090, Manager at Hawthorn Suites by Wyndham Northbrook Wheeling, responded to this review, November 27, 2012
Dear Valued Guest,

It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We look forward to you visiting us again in the future!


Warm regards,

Hawthorn Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed September 29, 2012

If you're tired and looking for a bed, this will do. If you're looking for an easy access location, food, entertainment, or anything other than to sleep, look elsewhere. The desk clerk was polite, but the entire hallway smelled like curry and the room had a faint smell I couldnt quite put my finger on; wasn't obnoxious, but wasn't plesant either.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AGM60090, Manager at Hawthorn Suites by Wyndham Northbrook Wheeling, responded to this review, November 27, 2012
Dear Valued Guest,

Thank you so much for your feedback and please accept my sincere apologies that your experience was less than top notch. We do our best to ventilate the hotel and keep smells out, but being an extended stay hotel with kitchens guests have the convenience of cooking any time of day. We will try to improve the ventilation system during our renovations in 2013. Thank you for taking the time to review our hotel! We hope you will come back and visit us soon!

Warm regards,

Hawthorn Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hawthorn Suites by Wyndham Northbrook Wheeling

Address: 8000 Capital Dr, Wheeling, IL 60090
Location: United States > Illinois > Wheeling
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 4 hotels in Wheeling
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hawthorn Suites by Wyndham Northbrook Wheeling 2.5*
Official Description (provided by the hotel):
Come and experience our new Comforts of Home Bedding Collection by Sealy Posturepedic. Wake up to a fresh cup of coffee! Wheeling, an all-suite property, is the perfect place for your next stay and a great alternative to a corporate apartment or temporary housing. Each suite consists of a fully equipped kitchen: dinnerware, silverware, pots and pans, dishwasher, stove top and a full size refrigerator with an ice-maker. Working area has a spacious desk with two-line phone, voicemail and complimentary high-speed Internet service. Relax in an oversized lounge chair while watching your favorite shows on HD cable TVs. To curb those late night munchies, visit our designated vending machine area. You have a companion? No problem! We re pet friendly. Conveniently located west of Interstate 294, 30 minutes from Chicago and only 10 miles north of O'Hare Airport, we are a perfect location if you re visiting the North Shore, Rosemont or the Northwest Suburbs area. Located only blocks away from Chicago Executive Airport and many of the Fortune 500 Companies, only a couple miles away from the Westin Chicago North Shore Conference Center, we are a perfect fit for a night or a temporary home away from home. ... more   less 
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Also Known As:
Candlewood Suites Chicago - Wheeling Hotel Wheeling
Candlewood Suites Wheeling
Candlewood Wheeling
Wheeling Candlewood Suites

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