Overall had a nice stay except one major issue. To check-in I had to wait almost 25 min. for one person in front of me. He was not too good at the English, res. made from a diff. country, could not find his res., and so on. Only one person checking in at 6 pm on a Sat. The check-in person did not apologize to me when I checked in and did not make any attempt to find someone else to check me in or ask this gentleman to wait on the side while I checked-in. My check-in took almost 80 sec. So I had to wait almost 25 min. for an 80 sec. check-in, completely asinine. Very frustrating. Check out time Sun. at 10 am- no one at the front desk. Had to just stand around 5 min. waiting for someone to check me out (I almost always just call from the car but I needed a receipt). Leaving all that aside, I thought the rooms were very nicely done, great tv, great channel selection, great bed and couch. Bathroom could be better but still nice. They use the dispensers (like Aloft), which is really not my thing as I prefer having my own soap and shampoo. Also, very annoying for giving a kid a bath. They are renovating the entrance/ lobby and from the picture it'll look very nice. My suggestion: they should also redo the hallway carpets. Breakfast was very nice. The lady making the eggs was very friendly and on top of replenishing all the breakfast items. All in all a nice place and if not for the check-in issues I would give it 4.5 stars.
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- Also Known As:
- Best Western Westmont
- Westmont Best Western