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“Will be even better after renovations” 3 of 5 stars
Review of BEST WESTERN PLUS Oakbrook Inn

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BEST WESTERN PLUS Oakbrook Inn
2.5 of 5 Hotel   |   669 Pasquinelli Drive, Westmont, IL 60559   |  
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Special Offer
Stay 2X get $50 gift card
Ranked #1 of 3 Hotels in Westmont
Certificate of Excellence 2014
Miami Beach
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
33 helpful votes 33 helpful votes
“Will be even better after renovations”
3 of 5 stars Reviewed December 2, 2013

Overall had a nice stay except one major issue. To check-in I had to wait almost 25 min. for one person in front of me. He was not too good at the English, res. made from a diff. country, could not find his res., and so on. Only one person checking in at 6 pm on a Sat. The check-in person did not apologize to me when I checked in and did not make any attempt to find someone else to check me in or ask this gentleman to wait on the side while I checked-in. My check-in took almost 80 sec. So I had to wait almost 25 min. for an 80 sec. check-in, completely asinine. Very frustrating. Check out time Sun. at 10 am- no one at the front desk. Had to just stand around 5 min. waiting for someone to check me out (I almost always just call from the car but I needed a receipt). Leaving all that aside, I thought the rooms were very nicely done, great tv, great channel selection, great bed and couch. Bathroom could be better but still nice. They use the dispensers (like Aloft), which is really not my thing as I prefer having my own soap and shampoo. Also, very annoying for giving a kid a bath. They are renovating the entrance/ lobby and from the picture it'll look very nice. My suggestion: they should also redo the hallway carpets. Breakfast was very nice. The lady making the eggs was very friendly and on top of replenishing all the breakfast items. All in all a nice place and if not for the check-in issues I would give it 4.5 stars.

Stayed November 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OAKBROOKINN, Owner at BEST WESTERN PLUS Oakbrook Inn, responded to this review, December 4, 2013
Thank you for your valuable time in giving us a review on Trip advisor.
We are happy to know that you enjoyed the breakfast that we serve. It is our goal to make each guest feel welcome and at home away from home.
Your satisfaction is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

Thank you for letting us knows about this issue and our deepest apology for the delay during your check in. We hope you will consider staying with us again to see our newly improved hotel and service.

Thank you so much again for choosing our Best Western ~ stay with people who cares ♥


Best Western Plus Oakbrook Inn Staff Team
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350 reviews from our community

Traveler rating
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    25
    7
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See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Tampa, Florida
1 review
5 of 5 stars Reviewed November 26, 2013

Staying at Best Western Plus Oakbrook Inn makes traveling less stressful. The staff is courteous, helpful and always ready to help meet any needs you may have. They really make you feel at home. Thank u Mr. Patel. Looking forward to my

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OAKBROOKINN, Front Office Manager at BEST WESTERN PLUS Oakbrook Inn, responded to this review, November 27, 2013
Thank you so much for giving us a review on TripAdvisor! We really appreciated your valuable time and given us a nice review. It's always a great pleasure to make our guests happy and feel the comfort like home! Please feel free to give us a call next time when you're in town to make reservations and see our brand new hotel, we would love to have you again!

Also, if any of our staff members provided outstanding service and you want to reward them with more than just a review, you can reward them by emailing thankyou@bestwestern.com. By sending them an email with the associate's name, the name of the hotel, and the date of your stay, they will receive a certificate to redeem 250 Best Western rewards points on their own account, and the certificate will be framed for all of the staff to see here at the Oakbrook Inn.

Thank you so much again for choosing our Best Western ~ stay with people who cares ♥


Flora
Front desk
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buckhurst Hill
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 21, 2013

Great central place to stay if visiting Chicago, hotel staff extremely helpful, breakfast great, rooms clean and spacious, would certainly recommend. Hotel situated just off highway but no noise disturbance, restaurants within walking distance - we took a car ride and found more eateries, overall an ideal hotel to stay.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OAKBROOKINN, Front Office Manager at BEST WESTERN PLUS Oakbrook Inn, responded to this review, November 22, 2013
Thank you so much for giving us a review on TripAdvisor! We greatly appreciated you have taken your valuable time giving us such great review! It has always been a great pleasure to be at your service. Your satisfaction is our goal and making you happy is our motto. Please feel free to give us a call next time when you're in town to make reservations and see our brand new hotel, we would love to have you again!


Thank you for choosing Best Western Plus Oakbrook Inn~stay with where people who cares ♥

Flora
Front desk
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mchenry
2 reviews
5 of 5 stars Reviewed November 21, 2013

Chose this hotel because of location and price...turned out it was ideal for both. The staff, the room, and the amenities were all fabulous and well worth our time and money. In addition, the location is perfect as it is near delicious restaurants and mall.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OAKBROOKINN, Front Office Manager at BEST WESTERN PLUS Oakbrook Inn, responded to this review, November 22, 2013
Thank you so much for giving us a review on TripAdvisor! We really appreciated you've taken your valuable time in giving us such great review!

It was a great pleasure to serve you and make you feel the comfort at home. Your satisfaction is our goal and making you happy is our motto.Please feel free to give us a call next time when you're in town to make reservations, we would love to have you again to see our brand new hotel!

Also, if any of our staff members provided outstanding service and you want to reward them with more than just a review, you can reward them by emailing thankyou@bestwestern.com. By sending them an email with the associate's name, the name of the hotel, and the date of your stay, they will receive a certificate to redeem 250 Best Western rewards points on their own account, and the certificate will be framed for all of the staff to see here at the Oakbrook Inn.

Thank you so much again for choosing our Best Western ~ where people who cares ♥


Flora
Front desk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saukville, United States
1 review
5 of 5 stars Reviewed November 17, 2013

Room was neat clean, Food was very good. But the best part was the evening and day staff. They ALL knew customer service. This Best Western just moved to the top of my places to stay in the Chicago area.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OAKBROOKINN, Front Office Manager at BEST WESTERN PLUS Oakbrook Inn, responded to this review, November 20, 2013
Thank you so much for giving us a review on TripAdvisor! We really appreciated you taken the time giving us such great review! It has always been our greatest pleasure to serve our guests. Your satisfaction is our goal and making you happy is our motto.
Please give us a call next time when you're in town to make reservations, we would love to have you again and hope to see you soon!

Also, if any of our staff members provided outstanding service and you want to reward them with more than just a review, you can reward them by emailing thankyou@bestwestern.com. By sending them an email with the associate's name, the name of the hotel, and the date of your stay, they will receive a certificate to redeem 250 Best Western rewards points on their own account, and the certificate will be framed for all of the staff to see here at the Oakbrook Inn.

Thank you for choosing Best Western Plus Oakbrook Inn~where people who cares ♥

Flora
Front desk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs
Senior Contributor
46 reviews 46 reviews
35 hotel reviews
Reviews in 30 cities Reviews in 30 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed November 10, 2013

This Best Western was middle of the road for this chain/brand. Not as bad as the St. Charles, IL motel. No where near as nice as the Raton, NM hotel. POSITIVES: Breakfast here was exceptionally good...hot with a good variety. Rooms were clean and staff very accomodating and professional. Also walking distance to several restaurants and one grocery store. Access to intenet and printer to print boarding pass. NEGATIVES: Two story facility with no elevator. Exercise room was in the basement...strong moldy smeel with no ventilation and equipment was broken or in poor condition.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OAKBROOKINN, Front Office Manager at BEST WESTERN PLUS Oakbrook Inn, responded to this review, November 11, 2013
Thank you for giving us a review on TripAdvisor. We apologize for not exceeding your expectation of our fitness room and the inconvinence this has caused you during your stay.

Your satisfaction is very important to us and we are doing renovation of our hotel during November~ December. During this time being we will be replacing for brand new equipments very soon along with new decor, new furnitures and amenities! Thank you again for taking your time to give us a review and we're glad you have enjoyed our breakfast! It's been a great pleasure to be at your service. We value your business and hope you will come back to see our brand new hotel!

Umesh
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Chicago, Illinois
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 30, 2013

Initial thoughts:

I was looking for an inexpensive hotel to stay for several multi-night stints within driving distance of downtown Chicago (McCormick Place), but in a safe area. I was able to negotiate a good rate with the manager. The hotel is easily accessible, although right now there is some construction going on on Pasquinelli Dr (the access road that runs past the hotel). The hotel is conveniently located off of Illinois Route 83 and is near the Tri-State Tollway (I-294). The front desk is welcoming, and you are offered cookies and milk every evening. They also provide water bottles upon check-in.

The room(s): [minus one star]

I stayed in three different rooms on several multi-night stays over the course of two weeks. The rooms were all clean, although some of the sheets had a few stains, which was unpleasant. One of the rooms had a bathroom sink that leaked heavily while the sink was in use, requiring the placement of several towels below the plumbing or the bathroom floor would be wet within a minute or two. The beds were attached to the wall using some kind of ancient nut and screw, which creaked and rattled as you moved/shifted in the bed. The A/C units in each room worked well enough, although they were loud. The remote control in one of my rooms was very sticky. Additionally, the parking lot has very bright lights that require careful toying with the curtains to block out - but they do not entirely block out the light. These issues take away one star from my ultimate score.

Amenities / location:

The area feels safe (there's a Ferrari dealership down the street) but the hotel is at the back of a very large parking lot that contains several imported-food markets and Asian restaurants - this lot feels very deserted and left me feeling a little uneasy about my car's safety. I felt perfectly safe in the neighborhood, however. Something about the parking lot just feels off. But parking is free!

Free wi-fi and all that jazz was nice. Definitely a plus. Nothing to subtract due to amenities. It's not a 5-star hotel, obviously, but you get what you pay for.

Breakfast: [minus one star]

Breakfast was a bit drab. The website and the manager described the breakfast as a "full breakfast buffet with omelet bar". Although there was an omelet station, it was quite dismal (one skillet) and was rarely in operation until 20-30 minutes after breakfast began (breakfast started at 6:30 but the omelet bar did not get set up until closer to 7:00, by which time I already had to leave). Otherwise, breakfast was fine. There were some mildly unripe bananas and other fruits, an ample selection of cereals, and a few different bread/pastry options. There were also some juices and yogurts. The selection was barely above that of a continental breakfast. I was hoping for (at least a few of the following) bacon, potatoes, sausage, biscuits, waffles, pancakes, french toast, etc., but alas. Additionally, there are no servers/waitstaff, and there are no actual plates or silverware. The plates are styrofoam/paper and the utensils are plastic. This is most unfortunate. Overall, the dismal nature of the breakfast requires me to take away yet another star.

Summary:

Inexpensive hotel in a safe suburb of Chicago, convenient to highways, but the rooms need some work (-1 star) and the breakfast is dismal (-1 star). Definitely a cheap hotel but a good option if you need access to Chicago but don't want to stay downtown (and thus pay higher rates and pay for parking).

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OAKBROOKINN, Front Office Manager at BEST WESTERN PLUS Oakbrook Inn, responded to this review, October 31, 2013
Thank you for giving us a review on Tripadvisor. Our deepest apologies, our omelet lady had emergency that morning when she came late. If anything, us front desk would be more than happy to make you omelets, scramble eggs etc at anytime in the morning.
We apologize that our breakfast didn't satisfy you, we do offer sausage, biscuits & gravy, waffles, french toast, and we can make pancake upon request as well all in buffet style.
We will be updating our rooms, amenities and our lobby very soon, we're really sorry that A/C has disturbed your sleep.
Your satisfaction is very important to us. Thank you for your feedback and suggestions, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Thank you so much again!

Umesh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Oakbrook Inn

Address: 669 Pasquinelli Drive, Westmont, IL 60559
Phone Number:
Location: United States > Illinois > DuPage County > Westmont
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Westmont
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Oakbrook Inn 2.5*
Number of rooms: 45
Reservation Options:
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Also Known As:
Best Western Westmont
Westmont Best Western

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