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“My Stay” 1 of 5 stars
Review of Ramada Waukegan/Gurnee

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Ramada Waukegan/Gurnee
3.0 of 5 Hotel   |   200 North Greenbay Road, Grand Ave & Green Bay Rd, Waukegan, IL 60085   |  
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Ranked #7 of 16 Hotels in Waukegan
Baltimore
1 review
“My Stay”
1 of 5 stars Reviewed 2 days ago NEW

I was sitting in your lobby from 11 am til 2pm. I was given 4 rooms before you got it right. The first room smelled like urine. The second room the heat did not work. The third room the key card would not work due to the door. Then my last room was ok. Keep in mind i had to walk back and forth thru the hotel and im disbled. Then i wanted to down grade my room from 2 people to one person and you was not able to accommodate me so i had to stay in a two bed room and i was the only one inthe room. Please if any kind of refund can be given please call me @ 4434301724. At this point im not sure if i will ever stay in another Wyndham hotel. I have stayed with other Wyndham hotels once in DC for Valentines Day. Also In Pennsylvania for a Jehova witness convention.

  • Stayed November 2014, traveled solo
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Ramada

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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725 reviews from our community

Traveler rating
    74
    125
    188
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    159
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Good Location....Close to a few really good restaurants and close to the base. Nice swimming pool and Jacuzzi....Very well kept and clean. Nice little breakfast in the mornings as well.....We enjoyed ourselves....Thank you. Only thing was the refrigerator in room 199 was not shutting tightly.....Could not shut it....Stayed open 1/4 to 1/2 inch open at all times....

  • Stayed December 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Ramada

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramada W, General Manager at Ramada Waukegan/Gurnee, responded to this review, 3 days ago
Dear Daniel S: I'm so happy to hear that you enjoyed your stay! Also, thank you for bringing the issue with your room to my attention, so that we may address. Thank you again! Sincerely, David Ratzke, General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed 4 days ago NEW

I found this hotel, on line, based upon it's price. For the price, it's an ok hotel, The staff was nice and friendly, although not very fast at check in. The hotel is very dated and would benefit with an update. There were 2 problems with my room, found upon check in. The door room lock did not work, even with 3 sets of keys and the sink in the bathroom did not drain. Hotel maintenance resolved both issues. There are many other hotel choices within the area due to the Naval Base. In hind sight, I would have chosen a different one based upon my stay.

  • Stayed December 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Ramada

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramada W, General Manager at Ramada Waukegan/Gurnee, responded to this review, 3 days ago
Dear Kim W: I'm very sorry to hear that we did not live up to your expectations. At your convenience, please contact me directly at the hotel; guest feedback is extremely important to us; it tells us what we are doing well, as well as areas in which we need to improve. I look forward to hearing from you. Sincerely, David Ratzke, General Manager.
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Brownsville, Texas
1 review
3 of 5 stars Reviewed 1 week ago

The hotel was nice, nothing fancy but had what was needed, it had a bar, an inside pool, complimentary breakfast and a shuttle. Service was ok, I would recomend it to a friend as an average hotel.

  • Stayed December 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Ramada

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramada W, General Manager at Ramada Waukegan/Gurnee, responded to this review, 1 week ago
Dear Valued Guest: I thank you for your feedback. Please call me personally and let me know what we can do for you to consider us more than just an average hotel. Your feedback tells us what we are doing well, as well as areas in which we need to improve. I look forward to your call! Sincerely, David Ratzke, General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Waukegan/Gurnee

Address: 200 North Greenbay Road, Grand Ave & Green Bay Rd, Waukegan, IL 60085
Phone Number:
Location: United States > Illinois > Lake County > Waukegan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 16 Hotels in Waukegan
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ramada Waukegan/Gurnee 3*
Number of rooms: 185
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Also Known As:
Ramada Waukegan Gurnee Hotel Waukegan
Ramada Inn Waukegan

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