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“Enjoyed it every time!” 5 of 5 stars
Review of Residence Inn Chicago Waukegan / Gurnee

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Residence Inn Chicago Waukegan / Gurnee
3.0 of 5 Hotel   |   1440 South White Oak Drive, Waukegan, IL 60085   |  
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Shop for the Holidays
Ranked #2 of 16 Hotels in Waukegan
Heidelberg, Germany
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
8 helpful votes 8 helpful votes
“Enjoyed it every time!”
5 of 5 stars Reviewed December 6, 2012

I have been in the Residence Inn in Waukegan several times now within the last 6 years. The suites offer a lot of space and are very comfortable and clean. With the small, well equipped kitchen you have everything you need in your room, even during longer stays.
I read in other comments that the mattress is too soft. Yes, it is very soft, and I personally also prefer harder beds. Nevertheless, I still think the beds are very good.
Staff was always friendly, especially during breakfast. The breakfast is also very good and provides a good choice of things. The "social hours"/dinner are nothing special... but there are some simple meals offered during weekdays, which is helpful if you are travelling alone and don't want to go to a restaurant on your own.
There might be more modern and stylish Hotels in this area, but I think the residence Inn is really nice.
I would always go there again if I am in this area!

Room Tip: Suites that are in the upper floors and do not have windows in direction of the street are more quie...
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave C, General Manager at Residence Inn Chicago Waukegan / Gurnee, responded to this review, December 7, 2012
Migi1978,
We truly appreciate your comments regarding your positive experiences over the past 6 years. I've shared your feedback with our associates and we're thrilled we've consistently provided the level of service you've come to expect. You'll be happy to know we've been focusing efforts on our evening socials recently. Our plans are to test various events in an effort to keep them fresh and enjoyed by all guests. As well, following our renovation the first part of 2013, we're positive you'll be commenting that we are the most stylish hotel in the area. We look forward to your return and thank you for your continued loyalty.
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115 reviews from our community

Traveler rating
    71
    31
    10
    2
    1
See reviews for
61
5
4
23
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • German first
  • Swedish first
  • Any
English first
Mantua, Ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 4, 2012 via mobile

Excellent space, service and wonderful food! Homey feel versus hotel feel! Recommend it highly! We came for our daughters boot camp graduation. Would definitely recommend and will stay again if visiting . Staff very responsive to any concerns or requests!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave C, General Manager at Residence Inn Chicago Waukegan / Gurnee, responded to this review, December 7, 2012
Thanks so much for your fabulous recommendation RonnaJ. Congratulations on your daughters Navy graduation. That is quite an accomplishment. We look forward to seeing you again during future trips to our area. Happy Holidays to you and your family!
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Pataskala, Ohio
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 4, 2012 via mobile

Stayed at the Residence Inn for my sister's Navy graduation weekend. Rooms have a great amount of space. They are a little behind the times with decor but its so convenient to have the sitting area and kitchen with dishes and silverware. Breakfasts were delicious and the staff was very helpful with questions we had.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave C, General Manager at Residence Inn Chicago Waukegan / Gurnee, responded to this review, December 7, 2012
Sklouda, Thank you for taking time to send your comments. We're happy to hear your experience was a positive one. We know how proud you must be of your sister having successfully graduating from the Navy. Our team is excited to inform you that all guest rooms and public space are scheduled to begin renovation in mid-January. The new product will be amazing so please come back to see us again. We wish your sister all the best in her future endeavors. Happy Holidays!
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Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed October 29, 2012 via mobile

Was on my way to Milwaukee
So tired. Thought can't go wrong with a Marriott which is where I try to stay when I can
Check I. Was easy friendly but went to room collapsed into the worst lumpy uncomfortable mattress ever
When I complained was told remodelling next year. Might try to get new mattresses

Stayed October 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave C, General Manager at Residence Inn Chicago Waukegan / Gurnee, responded to this review, October 30, 2012
Thank you very much for the feedback regarding your recent stay with us. Although we're thrilled to hear you were happy with the service provided by our team, we never like any of our guests to have an uncomfortable night's sleep. As you've noted, we are moving forward with efforts to improve this issue. We sincerely hope you'll come back to see our newly renovated hotel which is scheduled to be completed by early Spring of 2013.
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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 15, 2012 via mobile

This hotel was the perfect place to stay for families coming to see their sailor! I was not disappointed! They gave us an information packet on graduation and were very happy to provide additional information! The room was perfect and very clean. They were right on telling us to be at Navy gate early, 0600. even as early as we thought we were going to be we still had to wait in car line and line to get into drill hall. So be early if you want good seats!

Stayed October 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave C, General Manager at Residence Inn Chicago Waukegan / Gurnee, responded to this review, October 30, 2012
Thank you so much for your kind feedback Elizabeth M. Our team is constantly seeking ways to provide the most helpful and up to date information to our Navy guests. We're so happy you enjoyed your stay and that we could be a part of such a wonderful time your Sailor's life. We look forward to seeing you again.
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Kennesaw, Georgia
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 15, 2012

We were very pleased with our stay at the Residence Inn in Gurnee. Room was clean and large enough for the three of us. Our son came back to the room after PIR, and relaxed with us. Fresh towels with bed made each day. The staff was friendly and very helpful. The breakfast was also a plus.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave C, General Manager at Residence Inn Chicago Waukegan / Gurnee, responded to this review, October 30, 2012
Tom B,
We sincerely appreciate you taking the time to provide feedback from your recent stay with us here at the Residence Inn. Our team was happy to hear your comments regarding the room cleanliness and service they provided. We're glad you were able to spend quality time with your son in such comfortable surroundings. We sure hope to see you again!
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Grosse Poine Farms, MI
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 15, 2012

Perfect spot for attending a graduation at Great Lakes! Clean, quiet, great staff. A multi-page informational packet had schedule for graduation, directions, restaurants (complete with travel time from hotel and ratings), etc. Hotel also offered a shuttle to and from Great Lakes for only $3/pp each way. We arrived on Thursday evening and the included mac and cheese, chicken fingers, salad, rolls, beer and wine could have easily been dinner. Breakfast was also good and plentiful and the staff cheerfully fed the newly graduated recruits that were visiting family. Only about 4 miles from the base.
Even if you are not traveling to a graduation, the hotel is great for any type of stay.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave C, General Manager at Residence Inn Chicago Waukegan / Gurnee, responded to this review, October 30, 2012
Well what more can be said Sallison63? Thank you so much for the glowing review. The comfort and satisfaction of all of our guests is of utmost importance to our associates. We're happy to have made your stay such an enjoyable experience. We know you must be proud of your Sailor and our team feels honored to have shared in your joy. Be sure to come back and see us during future trips to our area.
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Additional Information about Residence Inn Chicago Waukegan / Gurnee

Address: 1440 South White Oak Drive, Waukegan, IL 60085
Location: United States > Illinois > Lake County > Waukegan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Waukegan
#2 Business Hotel in Waukegan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Chicago Waukegan / Gurnee 3*
Number of rooms: 126
Official Description (provided by the hotel):
Thrive on Long StaysThe Residence Inn Chicago Waukegan/Gurnee offers superb convenience and comfort among Waukegan and Gurnee, Illinois hotels. Choose from studio, one-bedroom and two-bedroom suites at this hotel, with separate living, dining and sleeping areas. Work comfortably at your spacious desk with voice mail and free high-speed internet, and take advantage of your fully-equipped kitchen with our complimentary grocery shopping service. Start your day right with our daily free hot breakfast, and join us Monday through Thursday for a complimentary light dinner social, featuring our Manager's Barbeque on Wednesdays. Residence Inn Chicago Waukegan/Gurnee is located minutes from the Great Lakes Naval Training Center, major corporations, Six Flags® Great America and Hurricane Harbor theme parks, fine shopping at Gurnee Mills or Premium Outlet Malls and a mix of history and fun at Bristol Renaissance Faire or in Historic Long Grove. Welcome to our little piece of Chicago at Residence Inn Waukegan/Gurnee. ... more   less 
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Also Known As:
Residence Inn Chicago Waukegan / Gurnee Hotel Waukegan
Residence Inn Waukegan
Waukegan Residence Inn

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