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“Exceptional” 5 of 5 stars
Review of Residence Inn Chicago Waukegan / Gurnee

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Residence Inn Chicago Waukegan / Gurnee
3.0 of 5 Hotel   |   1440 South White Oak Drive, Waukegan, IL 60085   |  
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Ranked #2 of 16 Hotels in Waukegan
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Exceptional”
5 of 5 stars Reviewed October 15, 2012 via mobile

This hotel was the perfect place to stay for families coming to see their sailor! I was not disappointed! They gave us an information packet on graduation and were very happy to provide additional information! The room was perfect and very clean. They were right on telling us to be at Navy gate early, 0600. even as early as we thought we were going to be we still had to wait in car line and line to get into drill hall. So be early if you want good seats!

Stayed October 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave C, General Manager at Residence Inn Chicago Waukegan / Gurnee, responded to this review, October 30, 2012
Thank you so much for your kind feedback Elizabeth M. Our team is constantly seeking ways to provide the most helpful and up to date information to our Navy guests. We're so happy you enjoyed your stay and that we could be a part of such a wonderful time your Sailor's life. We look forward to seeing you again.
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115 reviews from our community

Traveler rating
    71
    31
    10
    2
    1
See reviews for
61
5
4
23
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • German first
  • Swedish first
  • Any
English first
Kennesaw, Georgia
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 15, 2012

We were very pleased with our stay at the Residence Inn in Gurnee. Room was clean and large enough for the three of us. Our son came back to the room after PIR, and relaxed with us. Fresh towels with bed made each day. The staff was friendly and very helpful. The breakfast was also a plus.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave C, General Manager at Residence Inn Chicago Waukegan / Gurnee, responded to this review, October 30, 2012
Tom B,
We sincerely appreciate you taking the time to provide feedback from your recent stay with us here at the Residence Inn. Our team was happy to hear your comments regarding the room cleanliness and service they provided. We're glad you were able to spend quality time with your son in such comfortable surroundings. We sure hope to see you again!
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Grosse Poine Farms, MI
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 15, 2012

Perfect spot for attending a graduation at Great Lakes! Clean, quiet, great staff. A multi-page informational packet had schedule for graduation, directions, restaurants (complete with travel time from hotel and ratings), etc. Hotel also offered a shuttle to and from Great Lakes for only $3/pp each way. We arrived on Thursday evening and the included mac and cheese, chicken fingers, salad, rolls, beer and wine could have easily been dinner. Breakfast was also good and plentiful and the staff cheerfully fed the newly graduated recruits that were visiting family. Only about 4 miles from the base.
Even if you are not traveling to a graduation, the hotel is great for any type of stay.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave C, General Manager at Residence Inn Chicago Waukegan / Gurnee, responded to this review, October 30, 2012
Well what more can be said Sallison63? Thank you so much for the glowing review. The comfort and satisfaction of all of our guests is of utmost importance to our associates. We're happy to have made your stay such an enjoyable experience. We know you must be proud of your Sailor and our team feels honored to have shared in your joy. Be sure to come back and see us during future trips to our area.
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Williamsburg, Virginia
Top Contributor
96 reviews 96 reviews
38 hotel reviews
Reviews in 66 cities Reviews in 66 cities
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed September 25, 2012

The hotel itself was your standard Residence Inn. They have tried to update the rooms but the cabinets are old and the bathroom tub has been recaulked several times. The hotel has plenty of room and was clean.
The best part of my stay was the food. The breakfast was good with lots of choices. The evening "social" had plenty of food which was different every night and for free. They did have wine and beer with the dinner social but it was of lower quality.
Ample equipment in the gym, towels and fresh cold water.
Check in folks were great.
Stayed here three nights for business and would stay again.

Stayed September 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave C, General Manager at Residence Inn Chicago Waukegan / Gurnee, responded to this review, October 9, 2012
Hello Sunnysal,
Thank you so much for your wonderful feedback. Our team is thrilled to hear that overall your experience was a positive one. They truly appreciate your mentioning the great service they provided during your stay. Your feedback regarding food & beverage options is extremely helpful as we continuously strive to provide the best possible guest experience. We're happy to share the exciting news that we will begin renovations in January and the finished product will be amazing. We can't wait for you to come back once it is completed and experience our new updated design. Thank you again and we appreciate your continued loyalty.
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Rhinebeck, New York
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
Reviews in 25 cities Reviews in 25 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed September 25, 2012

A great spot to stay of you are in the Great Lakes area to visit your Sailor. Our suite was clean, spacious, and well equipped. The front desk gave us our room at 10am without a problem. We had 2 bedrooms, 2 bathrooms, and a living room/kitchen area with a fireplace. We were about 2 or 3 miles from Great Lakes Naval Base. Outdoor pool . Breakfast buffet. Exercise room. Wi-fi. Plenty of space. VERY comfortable beds!!

Room Tip: Road noise if you are facing the main road
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  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave C, General Manager at Residence Inn Chicago Waukegan / Gurnee, responded to this review, October 9, 2012
Yet another Residence Inn Fan! Thank you very much for taking the time to share your comments regarding your recent stay in Waukegan. Our team is consistently focused on providing a high level of service to all of our guests. We absolutely cherish the moments spent with our Navy Grads and their families. We are lucky to have the opportunity to be a part of such a proud moment week in and week out. We can't thank your Sailor enough for their service to our country.
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Canada
Top Contributor
145 reviews 145 reviews
135 hotel reviews
Reviews in 88 cities Reviews in 88 cities
175 helpful votes 175 helpful votes
3 of 5 stars Reviewed September 18, 2012 via mobile

Had a good stay at this hotel, check in was fast didn’t have an issue finding our room.  There was a very strong smell of men’s cologne when we first  walked in so strong that it the smell was still there on our third day although it was more faint or it could be that we got used to the smell.
 
The suite was clean but it’s a little dated.  The mini dishwasher was broken and the vinyl floor in the kitchen was warped.  The living room chair was upholstered in yellow and blue stripes and had a stain on it.  It would have been better it was darker and it wouldn’t see the contrast.  Breakfast was good but very busy and it wasn’t replenished as often as it should.  There was a nominal charge for the use of laundry facilities, wished it was complimentary such as Staybridge.
 
Location was good, there was also a Walmart less than a mile away.  I’ll probably consider this hotel if rates still remains.
 

  • Stayed August 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave C, General Manager at Residence Inn Chicago Waukegan / Gurnee, responded to this review, September 20, 2012
Thank you so very much for the feedback regarding your stay with us. The comfort of our guests is of utmost importance so rest assured our team will address these items you recently experienced. We're happy that our location worked well for your needs. Some exciting news...our hotel is scheduled to undergo renovation beginning in January 2013. All guest rooms and gatehouse/lobby area will be remodeled. Be sure to come back and see us again. You will be very pleased with the finished product and as always, our amazing team will be here to address your every need.
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Ohio
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 2, 2012

I have stayed here many times and the people are great, the breakfast and suppers are good, and the rooms outfitted well for my purposes (microwave, full refrigerator, etc.) The problem is that the internet connectivity has never been great but they have now changed to so it is totally wireless. The connections now are EXTREMELY slow, so forget streaming and downloading Powerpoint slide set takes a very long time. This holds true irrespective of the computer and site being acquired Not terribly business friendly. I have already let them know about this an unless it changes i will be staying elsewhere when I am in the area.

Room Tip: Get a room not facing Waukegan Road
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  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave C, General Manager at Residence Inn Chicago Waukegan / Gurnee, responded to this review, September 20, 2012
We sincerely appreciate your positive comments regarding our staff service and hotel amenities. Our team is passionate about ensuring a positive experience to all of our guests. Unfortunately we did experience some technical issues with our new internet system, during your stay,which did impact the speed. I'm happy to report those issues have been corrected. In addition, the hotel is scheduled for yet another upgrade with the goal of further improving the overall internet performance. We look forward to seeing you during future trips to Waukegan!
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Additional Information about Residence Inn Chicago Waukegan / Gurnee

Address: 1440 South White Oak Drive, Waukegan, IL 60085
Location: United States > Illinois > Lake County > Waukegan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Waukegan
#2 Business Hotel in Waukegan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Chicago Waukegan / Gurnee 3*
Number of rooms: 126
Official Description (provided by the hotel):
Thrive on Long StaysThe Residence Inn Chicago Waukegan/Gurnee offers superb convenience and comfort among Waukegan and Gurnee, Illinois hotels. Choose from studio, one-bedroom and two-bedroom suites at this hotel, with separate living, dining and sleeping areas. Work comfortably at your spacious desk with voice mail and free high-speed internet, and take advantage of your fully-equipped kitchen with our complimentary grocery shopping service. Start your day right with our daily free hot breakfast, and join us Monday through Thursday for a complimentary light dinner social, featuring our Manager's Barbeque on Wednesdays. Residence Inn Chicago Waukegan/Gurnee is located minutes from the Great Lakes Naval Training Center, major corporations, Six Flags® Great America and Hurricane Harbor theme parks, fine shopping at Gurnee Mills or Premium Outlet Malls and a mix of history and fun at Bristol Renaissance Faire or in Historic Long Grove. Welcome to our little piece of Chicago at Residence Inn Waukegan/Gurnee. ... more   less 
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Also Known As:
Residence Inn Chicago Waukegan / Gurnee Hotel Waukegan
Residence Inn Waukegan
Waukegan Residence Inn

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