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“Very good for business trips” 5 of 5 stars
Review of Courtyard Chicago Waukegan/Gurnee

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Courtyard Chicago Waukegan/Gurnee
3.0 of 5 Hotel   |   3800 Northpoint Boulevard, Lakehurst Rd, Waukegan, IL 60085   |  
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Ranked #1 of 16 hotels in Waukegan
Wiesbaden, Germany
1 review
“Very good for business trips”
5 of 5 stars Reviewed October 22, 2013

Rooms and Service were excellent. The Staff was very friendly and took care of presonal requests. Breakfast was superb. The location offers various opportunities like restaurants, which you can reach by foot.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review, October 26, 2013
Dear Christian B,

Thank you so much for taking the time to share your fantastic experience with other business travelers! We are honored to help you thrive while on the road! We are happy to personalize your visits, please let us know if there is anything else we can do to make you more comfortable and feel at home.

Warmest regards,
Christine and the Courtyard Crew
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220 people have reviewed this hotel

Traveler rating
    153
    47
    15
    5
    0
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120
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • German first
  • Swedish first
  • Any
English first
LA
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 15, 2013

We selected this hotel because they offered a shuttle to our reception. After touring the facility I was so impressed: the rooms were modern & updated, the lobby was a great meeting spot with great snacks for purchase, and the staff was awesome. There are many restaurants near the hotel and it has easy access to the highway. I highly recommend this hotel!!!

Room Tip: I loved the suite we had! My friends said it was a little noisier on the side by Anastasia's res...
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review, October 17, 2013
Dear Susan S.,

Congratulations to the newlyweds!

Thank you for taking the time to share your fantastic experience with other travelers, and especially brides to be!
It's always a thrill for use to welcome our wedding parties, and cheer on our bride and groom.

On behalf of the entire Courtyard Crew we wish you and your groom all the best!

Warmest regards,
Christine

PS: We hope to see you for the one year anniversary!
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Albuquerque, New Mexico
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 13, 2013

My sister and I arrived to find 2 7-10 year old soccer teams running amuck up and down the halls. A pizza party was going on at one end of the hall and the pool (cram packed with screaming kids) was right outside our room. We thought it was going to be horrible. But when we closed the door in our room, absolute silence met us. I've never been in a hotel room so well insulated! Kids EVERYWHERE and we were blissfully unaware of them.

To top it off, the beds were wonderfully comfortable. I can't say how happy I am with this establishment! I don't usually rave about hotels, but this was the exception.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review, October 17, 2013
Dear Chip K.,

Thank you so much for your rave review of our hotel and hospitality! I'm thrilled you were able to enjoy a quite night's sleep on our new pillow-top beds!

We're very proud to provide just the right service and hospitality for all of our guests, business, sports, leisure, wedding and more!

On behalf of the entire Courtyard Crew, we hope to see you again soon!

Warmest regards,
Christine
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Neenah, Wisconsin, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 3, 2013

I stay here at least once a month to visit a local office for work. They have begun to know me by name and are always very accomodating for my sporadic arrival schedule. The staff if great and the hotel is very modern. They've made a ton of changes here in the past year. Highly recommended!

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review, October 5, 2013
Dear Jeremy B,

Thank you so much for choosing the Courtyard Waukegan as your home away from home when in Waukegan! We are thrilled you enjoy our refreshing new rooms and our hospitality!

We really appreciate your taking the time to share your great experience with other travelers!

Looking forward to your next arrival!

Safe travels,
Christine and the Courtyard Crew
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Eagle
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 3, 2013

We stayed here for our grandson's graduation from basic training at Great Lakes. From the time we checked in until we left, the front desk, housekeeping, and coffee shop staff were superior. The front desk staff was accomodating and went above and beyond to get us a first floor room at an ecellent rate. We arrived tired and travel worn, looking for a place to eat a good meal. Helen recommeded Steven's and WOW that was a super end to a tiring day. The rooms are clean and well kept; beds were very comfy which is something I cannot say about a lot of places we stay. The frig and microwave are very convenient. The TV reception was not as good as we are used to, but we weren't really there to watch TV. Overall, one of the best Marriotts we have stayed at.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review, October 4, 2013
Dear stuckinaredstate,

I'm am so thrilled our team was able to accommodate your requests, and that you enjoyed our refreshing new rooms! That is such a blessing after a long day of travel, not to mention having that 24hr Starbucks, "Pick-me-up" available!

I want to also thank you so much for mentioning Helen by name. She is a supestar and I know this will make her day!

On behalf of our entire team, we wish your family all the best.

Warmest regards,

Christine and the Courtyard Crew
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Minneapolis, Minnesota
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 3, 2013

We booked the hotel to attend our son's Navy boot camp graduation. The room was spacious and clean. The staff was very friendly and helpful. They were patient and very capable of answering the many questions from the Navy families. Highly recommend taking the shuttle to the base for graduation. The lounge in the lobby area was conveniently set up to allow the families an opportunity to interact with each other.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review, October 4, 2013
Dear travelgirlgfree,

Congratulations on your new Navy Grad! Thank you so much for taking the time to share your fabulous experience with other travelers. Word of mouth from real guests like you, are so important to our success and we sure appreciate it.

We wish your family all the best and hope to have you stay with us again soon.

Warmest regards,
Christine and the Courtyard Crew
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Los Angeles, CA
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed September 30, 2013

We chose Courtyard Marriott in Waukegan IL because it was close to the Great Lakes Navy Base where our daughter was graduating from Boot Camp. We selected a one Bedroom Suite. Very roomy, comfortable beds. Rooms have a small fridge, microwave and bar area. Flat screen tv's in both rooms. Wifi and parking are free. We had a little patio right outside our suite. Restaurant on site with very tasty breakfast meals. They will box up your meals to go, if needed. We didn't order any lunch or dinner meals while there, but menu has good variety. We have stayed at other Courtyard hotels, with similar menu choices. Restaurant opened up early on Friday morning for all the Navy families attending the PIR graduation. Staff was the most accommodating I have ever experienced, and I have personally stayed in a lot of hotels! My in laws stayed in the same hotel. My mother in law is handicapped, and they bent over backwards to make sure she had the room she needed, and was comfortable. They arranged for our room to be on same floor and close by them prior to our arrival, which was very nice. They thanked my new Sailor for their service and took pictures of the Navy families for their website. They will arrange for shuttle service to the base if one chooses. I would recommend a shuttle over driving into the base, as the shuttles are admitted right onto the base, past the long, long line of cars waiting for the base to open. There is a shopping Center right across the street with a Walmart and Chili's Restaurant. Denny's and a Chinese Restaurant is right next door. The Sundance Saloon is one block away for Navy families attending Sarge's Meet and Greet on Thursday evenings. There is a small outdoor courtyard where friends and family can sit outside and enjoy their drinks when the weather is good. Very happy, would stay here again!

Room Tip: Suites have a hide-a-bed in the living room for additional sleeping space and little bar area with f...
See more room tips
  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review, October 4, 2013
Dear Loriloo99,

On behalf of the entire Courtyard Crew, we thank you so much for that rave review! How generous of you to take the time to share with other travelers your wonderful experience with us! Your kind words will certainly make our team's day!

Congratulations to your new graduate and we hope to have you as our guest again soon!

Warmest regards,
Christine and the Courtyard Crew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Courtyard Chicago Waukegan/Gurnee

Address: 3800 Northpoint Boulevard, Lakehurst Rd, Waukegan, IL 60085
Phone Number:
Location: United States > Illinois > Lake County > Waukegan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Waukegan
#1 Business Hotel in Waukegan
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Chicago Waukegan/Gurnee 3*
Reservation Options:
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Also Known As:
Courtyard Chicago Waukegan/Gurnee Hotel Waukegan
Courtyard Waukegan
Waukegan Marriott
Waukegan Courtyard

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