I realize this is a very inexpensive hotel. Even so, there are certain things that are just not tolerable at any price. I have to say also that the owners/staff are extremely nice, especially with providing shuttle service to and from Six Flags, so I hope they are able to make some improvements to their hotel that will enable me to stay there again.
Hotel room looked cleaned and vacuumed, I detected no bedbugs, and the beds were pretty comfortable, but a musty smell permeated the room and hallways. Carpets had many stains, sheets had stains, there was peeling wallpaper, mold stains, chipped plaster, etc. in the bathroom. The glass/windows in the entire hotel are dirty. Television and remote were outdated. Could not adjust fridge temperature and all our stuff froze. Air conditioner made an irritating sound every few minutes, waking us up many times. Guests with loud children who slammed doors repeatedly woke us up all three nights of our stay. The hotel was almost empty, so why put this loud family in rooms so close to ours??
We expected to swim in the evenings in the pool we saw mentioned online, but the pool was closed and from the looks of the frosted glass and boxes filling the pool room, it won't be open any time soon.
We expected at least decent basics in the promised complimentary breakfast, and were again disappointed. The cereal was so stale it must have been sitting in those containers for weeks, if not months. I would have liked a cup of coffee, but there was an empty pot. So I tried the orange juice, and it was empty too. My son ate extremely stale froot loops and I had an English muffin, and there was really nothing much else offered.
There were windows wide open with no screens in the stairwells and ends of the hallway, where flies, mosquitoes and all other manner of bugs were free to enter. Most troubling, there was NO SECURITY in this hotel in terms of the outside doors. The front door is wide open, yet not once did I see anyone behind the desk as I entered or left the hotel, and in fact no one came several times after dinging the bell for service. Anyone could walk in at anytime and not be noticed. Even worse, the doors at either end of the hallway need no security key, because they are NOT LOCKED, EVER. Seriously, they do NOT lock. At one time, one of those doors was even purposely left standing wide open. This is a serious breach of security, especially at night. Anyone can walk in any door at any time without a security key. I did not appreciate this, especially traveling with a young child. Also, upon examination of our ground level room windows, I found them unlocked. Anyone could have come right in the window had I not noticed this.
If you're looking for a comfortable bed and a shower, you'll get them here for a pretty cheap price. But if you want a little more, especially security, I would not stay here. Again, the owners are nice, friendly people and I feel bad writing all this. Still, it's my hope that they will make some changes to their hotel soon, and then perhaps they will get more business.
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- Also Known As:
- Americas Best Value Inn & Suites - Waukegan / Gurnee Hotel Waukegan
- Americas Best Value Inn And Suites - Waukegan / Gurnee
- Americas Best Value Inn Waukegan
- Best Western Waukegan
- Waukegan Best Western