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“Great Stay” 5 of 5 stars
Review of SpringHill Suites Chicago Waukegan/Gurnee

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SpringHill Suites Chicago Waukegan/Gurnee
3.0 of 5 Hotel   |   4101 Fountain Square Place, Waukegan, IL 60085   |  
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Free Parking
Ranked #3 of 16 hotels in Waukegan
Lapel, Indiana
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
“Great Stay”
5 of 5 stars Reviewed August 26, 2013 via mobile

Stayed at this hotel over the weekend. Very clean hotel, both the lobby area and the hotel room itself. We were greeted pleasantly by the gentleman at the front desk who explained the bar, breakfast times, and pool. Did not take advantage of any, other than coffee in the morning. The breakfast did look good.

It is in a great location, too. A five minute drive gets you to Gurnee Mills and Six Flags. Much less traffic than if you were staying on Grand Ave in Gurnee.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Chicago Waukegan/Gurnee, responded to this review, September 16, 2013
samistyle,
Thank you for sharing feedback on your experience at SpringHill Suites Waukegan. We’re pleased to hear our clean hotel, friendly staff, and convenient location made for an enjoyable stay. Please plan to visit us again the next time you travel to the area. Thank you once again for writing.

Sincerely,
Adam Lopez, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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160 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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English first
washington, pa
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 26, 2013

This has to be one of the cleanest hotels I've ever stayed in. The rooms are beautifully appointed, modern and roomy. The Staff employed here are amazing. They know the area, realized most of their guests are from out of town and take the time to recognize them. My husband and I were there for our son's Navy graduation from boot camp. The hotel arranged transportation to and from the base. No haggling with cab drivers over price either, as we were informed of the price prior to pick ups by the hotel staff. Located close to restaurants, Six Flags and a Mall if you have a car. The breakfast bar was more than adequate for our needs and they had a little mini store to buy snacks and drinks. My husband and I travel a great deal and I have to say, this one of the most friendly areas we've ever visited. I don't know if I'll ever be in the area again but if I am, I will definitely choose to stay here.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Chicago Waukegan/Gurnee, responded to this review, September 18, 2013
fredaWashington_Pa,

It’s wonderful to receive your review and complimentary feedback on your experience at our SpringHill Suites Chicago Waukegan hotel. We’re happy to have been a part of your son’s graduation celebration from Boot Camp and we’re glad our friendly service and accommodating staff made for a memorable weekend. We appreciate your patronage and we hope to see you again soon. Thank you again for writing.

Sincerely,

Adam Lopez
General Manager
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Philadelphia, Pennsylvania, United States
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 23, 2013

11:00am Needed an early check in... not an issue
3:00pm Needed a plate, fork and knife... not an issue (already in the microwave)
11:00pm Needed a tooth brush... not an issue (and it's free)
4:00 am needed more face towels... not an issue
Free (FAST) WIFI and did I mention it was free
Seems they anticipated any need I had, not to mention the hotel property was beautifully maintained and the room very clean. The staff was very accommodating as well and i noticed a few awards on the front desk counter, now I see why, it's a Gem of a hotel.

  • Stayed August 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Chicago Waukegan/Gurnee, responded to this review, September 16, 2013
Eddie F,
We appreciate your feedback and reflections on your stay at SpringHill Suites Waukegan. We’re pleased to know you felt well taken care of during your visit and found our wonderful staff accommodating to your requests. We’re happy to have had you as our guest, and we hope you’ll visit us again soon. Thank you again for writing.

Sincerely,
Adam Lopez, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 22, 2013

I loved this hotel. Very modern, Friendly Staff. Large Room and great location. Stayed here just for one night for business but will be back as my work brings me to the area three times a year. The room was very large with separate toilet & sink from the shower and sink. Microwave and fridge. My only complaint was that the sofa had a number of stains and should be cleaned.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Chicago Waukegan/Gurnee, responded to this review, September 12, 2013
JRBilly,
Thank you for your review and complimentary feedback about your SpringHill Suites Waukegan experience. We appreciate you selecting our hotel while on business, and we’re glad our spacious accommodations and friendly staff made for an enjoyable stay. Your valuable comments have been shared with our team members on both positive feedback and areas of improvements. Thank you again for writing. We hope to see you again soon.

Sincerely,
Adam Lopez, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 11, 2013

Our family stayed here during our trip to Six Flags Great America. It's about 5 minutes from the park, just far enough away from the crouds. The hotel seems recently updated - very bright and modern decor. Lots of room, nice workout room and pool. Would definately return to this hotel when we're in the area.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Chicago Waukegan/Gurnee, responded to this review, August 28, 2013
heidiyoung07,
Thank you for choosing SpringHill Suites Waukegan for your family trip to Six Flags. We appreciate you writing a review, and we’re glad you enjoyed your stay. We hope you’ll have an opportunity to visit us again soon for more family fun. Thank you again for writing.

Sincerely,
Adam Lopez, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, NY
Senior Contributor
48 reviews 48 reviews
47 hotel reviews
Reviews in 42 cities Reviews in 42 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed July 20, 2013

We stayed at the SpringHill Suites because we were attending a wedding across the street at the Sundance Saloon. Given that we didn't want to drive after the wedding, SpringHill Suites was perfectly located. Initially I looked into the Courtyard Marriott but they were completely booked.

This place really does a good job of making the experience positive - the lobby is well lit and clean, even has some stylish pieces of furniture and modern interior decoration. There's a full, small bar in the back area towards the pool.

We stayed in an executive room with a king size bed. There was a separate section with a couch and desk, must be for those working in the area. I really liked that the toilet was separate from the shower and it was nice to have two sinks. The bath products are Paul Mitchell. Shower was just OK, nothing fancy or special.

I asked the front desk to call for a taxi in the morning because I needed to head to the Metra station and return to the city. The taxi was right on time, about a 12 minute ride from the hotel. Everything was pleasant about my stay and I have no complaints. I was told the hotel is always busy because there are weekly graduations from the nearby naval academy. I was able to book a room the night before with no issues but something to keep in mind!

Stayed July 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Chicago Waukegan/Gurnee, responded to this review, August 5, 2013
nycbuttercup,
We appreciate you sharing feedback about your SpringHill Suites experience. We’re happy you selected our hotel while attending a wedding at Sundance Saloon, and we’re glad our location perfectly suited your travels. I’m pleased to hear we exceeded your expectations with our clean hotel and spacious accommodations. We hope every stay is full of such positive experiences. Please plan to visit us again the next time you travel to Waukegan. Thanks again.

Kind regards,
Adam Lopez, General Manager
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Birmingham, Alabama
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
Reviews in 24 cities Reviews in 24 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 16, 2013

After a long day in Chicago, it was nice to stay in such a nice hotel. The room was very large and extremely clean. Breakfast was excellent the next morning. This is what I expect from a SpringHill Suites.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Chicago Waukegan/Gurnee, responded to this review, July 25, 2013
Roadtripbama,
Thank you for writing a review about your stay with us at SpringHill Suites Waukegan. It’s great to hear you enjoyed our clean and spacious accommodations, and found our hotel to meet your expectations. We’re happy to have been a part of your travels and we hope to see you again soon. Thank you again for writing.

Sincerely,
Adam Lopez, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about SpringHill Suites Chicago Waukegan/Gurnee

Address: 4101 Fountain Square Place, Waukegan, IL 60085
Phone Number:
Location: United States > Illinois > Lake County > Waukegan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Waukegan
#4 Family Hotel in Waukegan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Chicago Waukegan/Gurnee 3*
Reservation Options:
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Also Known As:
Springhill Suites Chicago Waukegan/Gurnee Hotel Waukegan
Springhill Suites Waukegan

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