Unfortunately this is our first negative review placed on Trip Advisor, however had to do it with our bad experience. We had reservations for September 1 and September 2 for this hotel. My wife and I and three daughters were tourists in the "Windy City area" for Labor Day weekend. We knew on Saturday afternoon that we would arrive very late at the hotel as we were downtown shopping and were attending the "Blue Man Group" show at 10:00pm on Sat eve(which I will give a review of next, great show!), so we called the hotel to make sure everything was good and asked for extra towels, everything was assured to be ok for a 12:30am arrival for our two beds with the hide-a-bed sofa for the 5th person.
We arrived at about 12:30am and the nice young man at the front desk let us know that they had overbooked and all that was left was a room with one king bed and the hide-a-bed, and he had no record of the afternoon phone call. Obviously we were not happy campers, we were offered to go down the street to the Hampton Inn with two beds, still defeating the purpose of choosing the room with two beds and the hideabed, this obviously was not a viable option. The young man then offered to comp the room as it was their mistake, very nice gesture, we then asked for additional blankets and pillows to try to make the persons night on the floor a little better, he politely agreed and quickly brought them up to us.
I offered to be the one on the floor and it actually wasn't that bad if you are ok sleeping on the floor. I had a feeling the breakfast would be crowded since they were overbooked and boy was I right. At 8:30am the breakfast area was very chaotic! Wouldn't you assume that if you had a FULL hotel the night before, at a hotel where the breakfast was included, that you would bring in extra help and provide ample seating?? There was a meeting room open for additional seating, however it only had very limited chairs, when we asked if some additional chairs could be brought out the reply was "Oh, we can not take meeting chairs into the breakfast area". We debated and finally a "few" additonal chairs were brought out. The food was not kept quickly refreshed so with the very large crowd anything that was put out was quickly gone and there was a wait for even bagels or fruit??
I applaud the young man who checked us in, wish I could remember his name, who was told by us that it was not his fault but he got the worst of the complaint. Did not want to take the time to talk to anyone else at the property and am very thankful for Trip Advisor to vent to fellow travellers!! We did not stay the second night and do not know what they would have offered to us, if anything.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Marriott, Booking.com, Priceline, Orbitz, Hotels.com, Travelocity, TripOnline SA, Odigeo and Tingo so you can book your SpringHill Suites by Marriott Chicago Naperville / Warrenville reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Springhill Suites Chicago Naperville / Warrenville Hotel Warrenville
- Springhill Suites Warrenville