Let's start with the negative: The breakfast bar contained no cinnamon rolls both mornings of our stay. The warmer was cold and unlit. The attendant said they might have them the next week. What?! As one of the signatures of the HIX brand, not to have them available, and not to have a posted explanation, was just disappointing. Also, upon arrival, my spouse was not greeted by name or as a Priority Club member, and no instructions were given as to location of the elevator, breakfast time, etc.
The elevator was small and rather slow. A slight smell of smoke was noticeable in our hall and our (non-smoking) room. We mentioned it to the front desk and received "okay" in response. The room layout was awkward, with the sink area smack-inside the entrance door and the tv unviewable from the desk. The bathroom fan was atrociously loud. Towels were thin. Upgrades did not include some details such as (old gold) frames and door hardware. No sleep timer on the remote.
The positive: Even with a full house, the hotel was quiet. Newspaper was delivered to the door. Internet was fast. Flat-screen tv had an astounding number of channels. Bed was comfy. Room was spacious. Micro-fridge worked well (and contained a tiny freezer). The a/c unit featured a deflector, so the curtains didn't fly up when the unit was on. Shower boasted a rainshower head. We appreciated the in-room safe and 2 plugs at the desk light for charging. Small inside pool and small but reasonable fitness center looked nice. A shuttle was available (we did not utilize it). The breakfast area, though crowded, was kept very clean.
Location was good, in a business park, near the highway, a mall, and other stores; walking distance to a few shops including Target, plus Opa!, Wendy's, and Portillo's (which helped make up for the cinnamon rolls!). Across the road was a beautiful area with a walking path and fountain -- so you can walk off those rolls, whenever they're offered.
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- Also Known As:
- Holiday Inn Express Vernon Hills Hotel Vernon Hills
- Hawthorn Suites Vernon Hills
- Vernon Hills Holiday Inn