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Extended Stay America - Chicago - Vernon Hills - Lake Forest
2.5 of 5 Hotel   |   215 North Milwaukee Avenue, Vernon Hills, IL 60061   |  
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Ranked #4 of 4 Hotels in Vernon Hills
Seattle, Washington
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Very Nice Staff”
4 of 5 stars Reviewed 2 days ago NEW

I stayed in this hotel for over 2 months and I would really mention few names specifically Natalie, Jim & Suzzane. These front desk guys are awesome. Very cordial & welcoming. I really did not find any negatives in this hotel except for the Coffee availability. Hotel Management could arrange to have 24 hours coffee during the winter season at least. That is bare minimum you can expect as frills.

Other than that awesome stay for me.

  • Stayed October 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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24 reviews from our community

Traveler rating
    9
    3
    8
    2
    2
See reviews for
3
1
4
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

Stayed for over a month. Clean and quiet. Polite, helpful employees. Convenient to restaurants and shopping. Reasonable rates. Would return in future. Only negative is smoking area is too close to entrance.

  • Stayed November 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omaha, Nebraska
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 11, 2014

I have stayed here on business a few times and always had excellent service. Natalie is great and everyone else there has always been pleasant. I like having a fridge and microwave in my room. You can't beat the location, I always request a room facing the forest preserve behind the hotel, it is so serene and peaceful. Highly recommend!

  • Stayed October 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Bern, North Carolina
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed October 30, 2014

With the exception of Natilie, who was very professional, the staff are rude! Forget it if you need maintenance like a stopped up toilet !! You will wait for hours as apparently there is only one maintenance person there and only during the day. The hotels smells of curry 24/7. The breakfast consists of a health food bar, an apple and coffee. Motel 6 is far superior!! The bed is as hard as a brick. If you are there for more than one night, you have to haul your trash down the hall to a trash area. If you want fresh towels, you have to bundle up your towels and take to the front desk in order to replenish. Kind of like staying at a YMCA. We sprayed the entire room down with Lysol. Don't say you weren't warned.

  • Stayed October 2014, traveled solo
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Vernon Hills hotels

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 19, 2014

I stayed with my family and it was just great! Well, we had hard time finding hotel cuz it was inside shopping center. But when we arrived, the front staff was really friendly and helpful. Room was clean and kitchen inside the roomwas really useful. Bathroom was clean. But, no housekeeping was kinda disturbing but liveable. I would stay this place again! :D

  • Stayed October 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nellysford, Virginia
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed September 7, 2014

Got to the hotel...seemed nice. Upon getting to the room, a certain odor was noticed. Smelled of curry burnt. Smell stayed for the whole stay. Breakfast was not really breakfast. More a Nutragrain bar. NO cooking utensils, no plates, no eating utensils, no pots, pans. One plastic cup was all that was in the room. Hair in the bathtub and on the sheets. Comfortable bed and seems to be mostly updated.

  • Stayed September 2014, traveled solo
    • 2 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Chicago - Vernon Hills - Lake Forest, responded to this review, September 11, 2014
Thank you for telling us about your stay. We are sorry to hear that you experienced an unpleasant odor in your room and that you were not informed of our customizable kitchen packs. In an effort to provide our guests with the cleanest kitchenware possible, we store our items in a sterile environment and deliver clean kitchenware to our guest's room upon request. We will review your feedback with our front desk staff to make sure we are fully informing our guests of our available amenities during check-in. We will also work with our housekeeping staff to ensure our rooms smell fresh prior to our guest's arrival.

Thank you again for sharing your experience with us. If you would like to discuss this further, please e-mail us at cvh@extendedstay.com. We would love to have another chance to provide you with a better experience the next time you're in town.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 2, 2014

I am very pleased with the staff and their helpfulness. No Complaints whatsoever! However, the utensils should also include a pan for frying eggs (that would be helpful) - Special mention for Natalie and Teresita ... I interacted with them the most and they were really nice.

Room Tip: 317 is a great room
See more room tips
  • Stayed August 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Chicago - Vernon Hills - Lake Forest, responded to this review, September 8, 2014
Thank you for taking the time out to share your experience with us. I am glad to hear we were able to make you feel at home, with our friendly staff and comfortable rooms. Thank you so much for taking the time to write a review. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. I do hope that you will return to our hotel, or any other Extended Stay America location in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Chicago - Vernon Hills - Lake Forest

Address: 215 North Milwaukee Avenue, Vernon Hills, IL 60061
Phone Number:
Location: United States > Illinois > Lake County > Vernon Hills
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in Vernon Hills
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Chicago - Vernon Hills - Lake Forest 2.5*
Number of rooms: 128
Reservation Options:
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Also Known As:
Extended Stay Vernon Hills
Vernon Hills Extended Stay

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