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Extended Stay America - Chicago - Vernon Hills - Lincolnshire
2.0 of 5 Hotel   |   675 Woodlands Parkway, Vernon Hills, IL 60061 (Formerly Homestead Studio Suites )   |  
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Ranked #1 of 4 Hotels in Vernon Hills
Mundelein, Illinois
1 review
1 helpful vote 1 helpful vote
“Excellent”
5 of 5 stars Reviewed February 22, 2013

i stayed here with my family for 3 weeks - we had a very good experience with the hotel staff, room service and pick up-drop van attendants taking us to offic, grocery and apparel shopping. rooms were good and enjoyable, my family too loved staying here and would like to come back again...

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Chicago - Vernon Hills - Lincolnshire, responded to this review, April 17, 2013
The staff and I read your review, and would like to thank you for writing such wonderful things about recent stay at our hotel. It's great to hear that you were comfortable and enjoyed the accommodations. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
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34 reviews from our community

Traveler rating
    23
    4
    2
    4
    1
See reviews for
6
3
6
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 9, 2013 via mobile

I have stayed at this Hotel for about a year for work and I have had the best experience here ever they are very friendly when It came down to needing a ride to the grocery store or even to work they have made it happen for me I don't know where else you could get service like that.....Once I got sick and I had no one else to care for me and I call the front desk and asked them if I could get some more pillows and within minutes they were at my door they even brought me chicken noodle soup to me when i asked if they could get me some that really showed me something about this place they truly care for their guest in a way I have never thought they would go that far to make my stay that good....

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MackenzieChicago, Manager at Extended Stay America - Chicago - Vernon Hills - Lincolnshire, responded to this review, January 21, 2013
Thank you for sharing your great comments about the hotel and staff. They truly want our guests to feel at home and treat them like family. I am so happy you agreed. Come back and stay with us again!
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New York City, New York
2 reviews
5 of 5 stars Reviewed January 8, 2013 via mobile

Truly home away from home. I've stayed at this location several times and I will not stay any any other hotel especially with the their new renovation. The staff is very courteous and always helpful and it is service that they provide is extremely convenient especially.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MackenzieChicago, Manager at Extended Stay America - Chicago - Vernon Hills - Lincolnshire, responded to this review, January 21, 2013
We are so happy with your comment about our hotel being your "Home away from Home." That says it all!!! Thank you for letting us know.
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Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed January 4, 2013

I stayed in this hotel for about a month on December 2012 which was a big mistake. While I was staying there, they were remodeling the first floor and you would hear a lot of noise even until late evening. one time I called the Front desk to complain about the noise. The receptionist picked up the phone and said " What now ?!!!!" I could not believe the way she responded.

I asked the front desk few times to give me a free pass for the lifetime gym right across the street and each time they were coming up with a different excuses " Oh, we ran out the passes" ," Oh, the manager locked the safe and the passed are inside the safe". After third time finally I was able to get the pass.

All the receptionists were professional and somewhat helpful but there was this chubby Latino lady who was wearing glasses (Unfortunately I forgot her name) and was very unprofessional. Most of the time she was in the lobby eating and watching Univision. One time I went to the lobby to relax and watch some TV she was there watching Univision (Spanish Channel). She did not even dare asking me if I preferred to watch another channel and she just continued watching her own show.

There was something wrong with the elevator, most of the time it would stop on second floor for no reason.

Overall, not a pleasent stay!!!!

  • Stayed December 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MackenzieChicago, Manager at Extended Stay America - Chicago - Vernon Hills - Lincolnshire, responded to this review, January 21, 2013
Thank you for taking the time to write a review for the Homestead Studio Suites Vernon Hills. Because the feedback you gave us we are able to work with our staff to ensure each of our guests experience is a pleasant one.

I appreciate you being honest about your concerns about your stay and about the lack of GREAT customer service you received from the staff all of your concerns will be addressed with each of our staff members. Customer Satisfaction is my number one priority and ensuring all our guests enjoy their stay, we regret that we fell short of your expectations and we are confident a future stay would show you differently.

Thank you again for submitting a review
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Vernon Hills, Illinois
1 review
5 of 5 stars Reviewed December 27, 2012

I keep on traveling all over the world for my job, but this time my stay was longer than ever. It is already 6months and may be at least one more month I have to stay here. But over this 6 months I have started feeling like I was in my own home. Last weekend I went to Milwaukee to meet my friends and I was almost feeling homesick and my mind was tranquilized when I cam back to my small apartment in the hotel. I was rather astonished, why I was feeling like coming back to my own home. Then I realized that I have already started feeling this place like my home. I can not really explain the reason of this feeling. But one possible reason could be the staff of the hotel are so friendly that they treated my just like a family member. This I have not really seen anywhere. They are not overly nice but there is a type of homeliness in their approach that makes you feel completely at home. If you ask about professional things, of course they take care of all the rules and takes care of all the things you need to get from a hotel. But above all the homely behavior that they carry is really special here.

Regarding the material details, you get all the necessities like a very optimum kitchen that had been my lifeline the last 6 months. The hotel is kept real clean, the whole staff is so particular about it. They have a shuttle to the office that I go and they operate that very religiously. This has been a great help me. Also I had to hardly call a cab for my groceries as they provide the trips to groceries twice a weak at least.

But the real attraction for me in this hotel can really not be described in the material terms. It is more about the love and affection that I got from all the staff here that makes me indebted and also made my long stay away from home, less tiresome.
Sanjoy Das

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MackenzieChicago, Manager at Extended Stay America - Chicago - Vernon Hills - Lincolnshire, responded to this review, January 29, 2013
Wow, what a fantastic review of our staff and accomodations! Feeling like a family member, is what we strive to do, because we believe our guests are family members. Whether you stay for a day, or a year, we want to make you feel at home.
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Vernon Hills, Illinois
1 review
5 of 5 stars Reviewed December 27, 2012

The staff at this hotel is very courteous and helpful, with newly renovated rooms it makes for a great stay. Building is well maintained and the surrounding area has everything you could need for any size traveling group.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MackenzieChicago, Manager at Extended Stay America - Chicago - Vernon Hills - Lincolnshire, responded to this review, January 9, 2013
Thank you for the compliments! We agree the location is great. We work hard to make your stay as comfortable as possible. It sounds like we did just that. Happy New Year! We look forward to seeing you the next time you are in the area.
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Washington DC, District of Columbia
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 25, 2012

I was in Vernon Hills area for business over the summer. I had no say in hotel selection (the company put me in this hotel), but I'm glad they picked this place. The room came with a kitchen which was nice to have since it was an extended stay. The hotel is located in a suburban area in a safe, quiet residential neighborhood. There is a pretty trail / park across the street. If you're a hotel guest, you get a free pass to Lifetime Fitness which is also across the street. This gym is open 24/7! Make sure to take your ID with you, or the gym concierge will ask you to return to your room to get it... I concur with previous postings -- everyone at the hotel was friendly. I never had to hesitate to ask for something in fear of receiving an attitude from the staff (which sometimes happens at other hotels!) There are a couple of grocery stores close by (Kroger and Mariano's) and Whole Foods about 15-20 min away.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MackenzieChicago, Manager at Extended Stay America - Chicago - Vernon Hills - Lincolnshire, responded to this review, November 29, 2012
Thank you for the excellent review of our hotel in Vernon HIlls. We really appreciate it. We look forward to seeing you the next time you are in town so you can check out our renovation. It will include a new bedding package, flat screen televisions and breakfast!
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Additional Information about Extended Stay America - Chicago - Vernon Hills - Lincolnshire

Address: 675 Woodlands Parkway, Vernon Hills, IL 60061 (Formerly Homestead Studio Suites )
Phone Number:
Location: United States > Illinois > Lake County > Vernon Hills
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Vernon Hills
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Chicago - Vernon Hills - Lincolnshire 2*
Number of rooms: 124
Reservation Options:
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Also Known As:
Homestead Suites Vernon Hills
Homestead Vernon Hills
Vernon Hills Homestead Suites

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