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“Excellent staff - awful room.” 2 of 5 stars
Review of Premier Inn Shrewsbury - Harmer Hill

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Premier Inn Shrewsbury - Harmer Hill
Harmer Hill, Harmer Hill SY4 3DS, England   |  
Hotel amenities
Ranked #1 of 1 hotels in Harmer Hill
Roche, United Kingdom
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
“Excellent staff - awful room.”
2 of 5 stars Reviewed July 25, 2013

Firstly I would like to compliment the excellent reception staff and efficient and friendly bar / restaurant staff in the TableTable next door. A most pleasant evening meal despite it being a busy summers evening.

Sadly I now move onto the room, usually you know what you are getting in a PI room - be warned this is not the case here. No toilet paper, no TV remote (I was lucky a room was free as a remote was taken from there for me), no bulb or cover in the desk lamp and no plugs in either the sink or bath. I would consider one of the above to be an oversight, but all of them in one room is unacceptable. I stay frequently in PIs for work as you can be certain they will be clean and fresh. The room was not as clean as I would expect it to be.

All in all very poor housekeeping standards in what is otherwise a pleasant friendly PI in a nice quiet location.

  • Stayed July 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn Shrewsbury - Harmer Hill, responded to this review, August 13, 2013
Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please be assured that the issues raised will be fully investigated. Thank you once again for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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173 people have reviewed this hotel

Traveler rating
    120
    43
    7
    2
    1
See reviews for
58
69
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14
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Cornwall
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 24, 2013

Second visit for 1 night as collecting son from nearby college. Room clean and shower brilliant. This is a lovely small premier inn and highly recommended. Pub next door serves really nice food and the staff as always very pleasant.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester
Top Contributor
86 reviews 86 reviews
29 hotel reviews
Reviews in 41 cities Reviews in 41 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed July 21, 2013 via mobile

stayed here for a family birthday party which we had in the 'table table' next door. staff were extremely welcoming and friendly, room spacious and clean. location very quiet but suited our needs. I would highly recommend this premier inn.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Top Contributor
51 reviews 51 reviews
12 hotel reviews
Reviews in 30 cities Reviews in 30 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed July 18, 2013

This is the only Premier Inn we have experienced. Since we were attending a wedding, there were not many choices based on location. They still use regular door keys and attached to a huge piece of plastic, no good for pocketing. Had to ask for a second room key for the wife--they don't normally offer more than one key. Pay 3GBP per day for wifi PER DEVICE. Bed was OK. No wash cloths or clock in room.

Room Tip: gonna depend on what you need. 2 floors, no elevator.
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mansfield Notts
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed July 14, 2013

Stayed here for two nights over the weekend. Actually only wanted one night (Saturday) but when I tried to book online they wouldn't let me just have that night so decided to make a weekend of it.We were visiting a friend for a birthday party just down the road. After talking to another couple that were staying here they said they booked one night over the phone if we knew you could do that we would of done the same.
The hotel is quite a small Premier Inn compared to others I have stayed in but the service and quality was still just as good. We had breakfast both mornings but didn't enjoy them as much as other P/ Inns. I think this was because everything was pre- ordered instead of buffet style and it meant hanging around while it was being cooked, but it was still good. The pub next door is ok to, we had lunch there sat outside in the sunshine.
Overall our stay was adequate and would use again.

Room Tip: We had a room on the rear. Its on a busy road so could imagine there is traffic noise on the front.
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed July 13, 2013 via mobile

We stayed in a family room, which was spacious, clean and comfortable. The staff were polite and helpful. We ate dinner and breakfast in the attached Table Table restaurant and both meals were enjoyable and good value.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stirling, United Kingdom
1 review
5 of 5 stars Reviewed July 10, 2013

The Premier Inn at Harmer Hill is the best hotel I have stayed at for a long time. I would recommend any one visiting the area in or around Shrewsbury to book here. The outdoor area is great in the good weather bar and food fab.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with premierinn.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Premier Inn Shrewsbury - Harmer Hill

Address: Harmer Hill, Harmer Hill SY4 3DS, England
Location: United Kingdom > England > Shropshire > Harmer Hill
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Harmer Hill
Price Range (Based on Average Rates): $
Reservation Options:
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Also Known As:
Premier Inn Shrewsbury (Harmers Hill) Hotel Shrewsbury

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