Wow, Where to begin? This was an awful experience, I even read the reviews before booking, did we stay at the same place?
I drove 7 hours that day and had previously booked this hotel, so I knew where I was stopping and spending the night. When we arrived and checked in, we went to the room.
I went in first thing to use the bathroom, because I had not stopped in a while. The toilet handle was broken and you could not flush. I went straight downstairs and told the front desk. I was moved to another room. I told her we were starving so we would go into the room when we returned. Upon returning, went into the room, the sheets had not been changed, there was black hair all in the shower, it was totally disgusting. I went back to the front desk and you could tell she was getting irritated, but it was not my fault. She changed our room again.
By this time it is getting late almost midnight and we have to be up on the road to Chicago early in the morning. She told me it was their best room in the hotel. Well, as my daughter was walking alongside the bed getting ready for her shower she kicks something and starts crying, lets just leave please. I go to see what it was and there is molded rotten trash under the side of the bed. Once again I go to front desk. I tell them listen I am not changing rooms again, if I knew I could get a hotel this late at night, I would leave here. 3 times changing rooms in one hotel for filth and broken items is unacceptable. The night desk clerk assured me he was calling the manager right then. We lay down, no sheets, was scared by this time to use anything there. The next morning we left as soon as we awoke, did not even have the breakfast, was terrified the food was sitting out and nasty like the rest of the place.
I told the woman on duty about the ordeal in the third room, she was the same lady that changed my room twice the night before, she just laughed like it was funny. That is what really upset me the most, this place is a dump and you treat your guests this way. I thought they would at least comp my room or take half off for the trouble. That is what should have been done. We got no rest here at all. I forgot to add the lock was broken on the door. It was inexpensive at 54.00 a night, but not worth any amount of money. I have called choice hotels and filed a complaint, hopefully they will get this place cleaned up and no one else will have to endure what we did.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.