My husband and I stayed at the property in September. I should state that I, too, am an employee of Wyndham, though not this brand. The pool is now is working order and the room itself was fine, a perfectly standard King room. The breakfast was skimpy but there are several restaurants nearby. I had enough to feed my toddler, so we were content. The front desk service was pretty lousy which is what really brought down the trip for us. At check in, the clerk wasn't sure how to process my employee discount. Thankfully the owner happened to be standing there or I may have done it myself. He was great. Then the clerk made our keys wrong so I had to trek back to get them redone. The big kerfuffle was when my husband accidentally left my brand new swim suit behind. I called and spoke to an older man - possibly the same from check in - who didn't really know what I was asking. Did he have my suit? Could I pay for shipping to get it sent back to me? I told him I would call back. Few days later I tried to call and for two days, the phone registered as "We're sorry but the number you have reached is no longer in service." That was disconcerting. So I sent an email. As of this writing about 5-6 weeks later, I've never received a response, though they responded to the Medallia email. So, again, I wait a week or so and call back. I spoke to a very nice woman who assured me she would look and either call me or have someone else call. Guess what? No call. I asked the manager who emailed in response to my Medallia Customer Care email that she looked through the October items and couldn't find it if she could look through SEPTEMBER since that's when I stayed but hey, surprise. No response. So now I'm without my awesome brand new suit and no compensation or answers for crappy service.
So bottom line, if you are looking for an in and out place to stay, the place itself is not bad. Just go out for breakfast and make sure you don't need anything or leave something behind.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thank you for taking the time to review our hotel. We have review our lost and found policy and even though we are not responsible for items left at the hotel, we will endevor to make sure better records are kept to track lost items.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.