We had reservations for 2 nights - Friday and Saturday night. We arrived at 4am on Friday morning, and the front desk gal let us check in as an early check in (instead of charging us an extra night). She said anything else would be greedy - very nice and I'm very impressed. We slept for a couple hours - I was more concerned with having a safe place to keep our stuff while playing in Chicago. While we were out, they cleaned our room - I was surprised since we were an early check in. ALL of the front desk staff was pleasant throughout our entire stay - no complaints there.
Saturday morning I had to head to the convention center for a Pampered Chef event. I left my three daughters sleeping in the hotel room (they are adults). I was disappointed with the professionalism of the housekeeping staff that morning - they were loud, yelling down the hallway at each other with occasional use of profanity. My girls don't get to sleep in often, and I would think that the staff would be thoughtful of the guests who may be sleeping in on a Saturday morning.
The plumbing in the bathroom was odd (push down faucets), and it made it very difficult to wash your face because the water wouldn't run for more than a second. That was very frustrating. It was also very loud when it shut off.
Overall, this is a nice property and very pleasant staff. I would consider staying there again.