I stayed here for 4 nights. I had a great check-in experience, Melissa was very welcoming. I called them a couple of times throughout the day to let them know that I would not be checking in until later in the evening and they were fine with that. Upon check-in I informed Melissa that there was a possibility that we would check out a day early. She made it clear that it was fine and that there would be no penalty since I did not book through a third party. She kindly asked that I let them know the morning of, at least by 10:30am. The room was somewhat small but it had EVERYTHING we needed! The microwave and mini fridge were a nice plus. The room was very clean, the bed was very comfortable. The waffles at breakfast were very good. Although we were pretty much always the only ones in the breakfast area I suggest that you get there in plenty of time before they put the breakfast away(10am). On my last morning there the breakfast clerk made it very clear (at 10:03am) to a family eating there that they needed to finish up because she needed to clear out the area. Kind of rude if you ask me? I then approached the front desk (which is right in front of the breakfast area) at 10:05am and informed the clerk at the front desk that I needed to go ahead and check out that morning, a day early. She asked me my room #, I provided her with it but also offered my name since I was not 100% sure about my room #. She plugged it in and said, "I found it" and she said "ok". Before I walked away I asked her by what time did I need to be out of the room by she said 11:00am. I thanked her and told her that would give me plenty of time to get my suitcase together. I've now returned from my trip and discovered that they've charged me the 5th night that I did not stay. I called them earlier today, they stated that they have no record that I checked out early and they asked that I provide them with the copy of the receipt that I signed at the time of check-out as evidence. However, I was not asked to sign anything and was not provided with a receipt either. It seems to now basically be my word against theirs. I faxed in several receipts this evening for their review that proves I was in another state for the date in question. Maybe they can review their surveillance video?? I described the office clerk to them, they said they will ask her about it tomorrow and will then follow up with me. Please sign out upon checkout and ask for a receipt to avoid this from happening to you! I really hope to get this resolved as I was really looking forward to staying with them again in the future.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking your time to share your experience at our hotel. It was a pleasure to speak with you and address your concerns. I am pleased that we were able to make your stay more pleasant by issuing a refund for the night in question. Again please except our apologies for the inconvenience. Your needs and comments are taken very seriously and I assure you this will be used as a tool to help us provide better guest service. Thank you in advance for giving us another opportunity to serve you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.