When we first arrived, although I had made reservations two weeks in advance, we were told that the room wouldn't be ready until 2pm. Normally this wouldn't be a problem, but, I was told when I made the reservations that we could show up as early as 11am and it wouldn't be a problem. We got there at noon.
When we did get to check in, the entire hotel is very tired (to put it nicely). The carpets are all worn, the bed had broken springs, all of the furniture looked like it came from the side of the road. I've attached some pictures. The microwave had to be plugged in via an extension cord (which I believe is a fire hazard). The hairdryer didn't work. There was a funky piece of furniture that nobody seems to know what it is. The chair was literally "sticky" for lack of a better word, and the bedding had a red stain that I can only say looked like dried blood. The shower curtain was cloth, and allowed for water to build up in the bathroom floor. Oh, and we tried to use the heat in the room. But, it blows cool air.
The contintental breakfast is a joke. There were 3 opened boxes of cereal, a loaf of wheat bread, a loaf of white bread, a jar of peanut butter, a stick of butter, and a bottle of syrup. For an actual breakfast, Mcdonalds is less than a mile away.
I didn't check out the pool. The weather was too cold to even think about it. But, I did see it through the door at the end of the hall.
And the best part... The morning we checked out, I found a hard-shelled black bug in the bathroom. Originally, I thought roach, but I think it was a "water bug." Regardless, when we checked out, I told the guy at the front desk about it. He responded by saying "Oh, yeah we get those up here too."
Do yourself a favor and don't stay here just because it's a "former best western." Drive the 20 minutes and stay at the Reids Inn (which is an actual Best Western). The $20 difference is well worth it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.