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“Family Reuion” 4 of 5 stars
Review of Chicago Southland

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Chicago Southland
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17345 Halsted Street, South Holland, IL 60473 (Formerly Best Western)   |  
Hotel amenities
Ranked #1 of 4 Hotels in South Holland
Milwaukee, Wisconsin
1 review
“Family Reuion”
4 of 5 stars Reviewed May 31, 2011

I came in and asked for my room to be told that my room was not available.Because it was not clean,and my clothes had to stay in the lobby until another room came available at 3:45 pm.When I went up to ask the desk clerk or person was very sarcastic as if tho I was the one making her uncomfortable,I asked for a refund for the time I had to stand in the lobby while the rest of my family enjoyed themselves.They want you to pay every dime.Well same here for the time I did not spend in my room.Other than that the room was beautiful and the other staff was beautiful just that one staff person on evening shift who wouldn't let me have my room she make the rest of you all look bad.

Room Tip: Make sure you don't call in the evening time.
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  • Stayed May 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
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8 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room Tips
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English first
ne washington state
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed January 12, 2007

we wanted a spot out of chicago as we were heading to ohio next morning. this place looked good on the website(have always had good luck with bw's). the room was acceptably clean. the swimming pool was filthy. the breakfast had bugs in the oj and the gravy was ice cold. the staff seemed as though they could care less.

Stayed November 2006
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toledo, Ohio
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed November 15, 2006

Stayed at this hotel because a training session I attended was hosted here. Also, the price was right and I am a member of Best Western’s rewards club. There was a Hilton Garden Inn right next door, but it was a little pricier. Upon driving up to the hotel (which was tucked away next to I-80), you could tell that it used to be a Hampton Inn. This property is in need of some TLC.

The check-in process was antiquated as they had no computers. The hallway in which our room was located smelled of smoke and felt like 100 degrees. Fortunately, our room was smoke-free and was relatively clean. On the plus side, it did have a mini-fridge and microwave. The bed was uncomfortable and the bedding was in bad need of replacement; there was a cigarette burn on the blanket.

The “continental breakfast” was sparse and lackluster. At least the hotel had wireless Internet access.

I would not recommend this hotel, especially since there is a nicer, newer property right next door.

  • Liked — Location to the event (was held at the hotel)
  • Disliked — Condition of property
  • Tips/Secrets — Avoid!
  • Stayed November 2006, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chicago Southland

Address: 17345 Halsted Street, South Holland, IL 60473 (Formerly Best Western)
Location: United States > Illinois > South Holland
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in South Holland
Price Range (Based on Average Rates): $
Number of rooms: 104
Also Known As:
Best Western South Holland
South Holland Best Western

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