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“Fun place, but service seems to be slipping” 4 of 5 stars
Review of Pinstripes

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Pinstripes
100 West Higgins Road, South Barrington, IL 60010
(847) 844-9300
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Cuisines: American
Dining options: Breakfast/Brunch, Reservations, Late Night
Restaurant details
Dining options: Breakfast/Brunch, Reservations, Late Night
Chicago, Illinois
Senior Contributor
23 reviews 23 reviews
10 restaurant reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
“Fun place, but service seems to be slipping”
4 of 5 stars Reviewed January 23, 2013

My husband and I don't live far from Pinstripes, so we head up there often for dinner. We love the Monday night Chopped Salad and Spaghetti and Meatballs special. They have one of my favorite wines there as well. The food is always consistenly good, but lately it seems like service is slipping- waiting too long to get a refil on a drink, pizza ordered without mushrooms came with mushrooms, salad ordered without onion had onion in it. I like Pinstripes, like the atmosphere and am willing to keep going back there, I just hope these slips in service are cleared up soon.

  • Visited January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 4 of 5 stars Food
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48 reviews from our community

78% Recommend
    19
    19
    3
    5
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Senior Contributor
25 reviews 25 reviews
17 restaurant reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
“Fun gathering place”
5 of 5 stars Reviewed December 31, 2012

Great place for a crowd to gather and enjoy an evening. Fun activities, great food, wonderful live music and comfortable conversation areas. The staff was awesome! One problem: Google maps has the location wrong and it was hard to find. Go to the purple tower and head to the back of the mall. Enjoy.

    • 5 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Contributor
14 reviews 14 reviews
6 restaurant reviews
Reviews in 7 cities Reviews in 7 cities
35 helpful votes 35 helpful votes
“Fun place to hang out, play and eat!”
5 of 5 stars Reviewed December 20, 2012

This restaurant has become a popular place to our company to take guests from all over the US for some fun and good food!

Let me start out by saying we have only played bocce ball on only on the outdoor, covered, but heated courts. The mixture of local micro-brews and wines have been popular for our guests. We have bar staff that keep checking in on us which is nice. We also have a good number of appetizer that we have set up on tables right by the courts we are using. We have only gone there on week nights - so that might impact the type of service we are getting. They explain how to play and get the entire group going - and fast.

After a few games we enjoy some amazing food. The salads are AMAZING and the chef is always willing to personally consult with folks who have special diet needs. Always a nice touch.

I would recommend this to anyone looking to have an activity, good food/drinks and fun!

  • Visited November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 5 of 5 stars Food
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massachusetts
Top Contributor
63 reviews 63 reviews
21 restaurant reviews
Reviews in 43 cities Reviews in 43 cities
25 helpful votes 25 helpful votes
“Play here but don't eat”
2 of 5 stars Reviewed December 9, 2012

Went for a business group dinner and fun. Had fun but food was horrible. It tasted like they sent out to the local all you can eat buffet - yuck.

Visited December 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chicago
Top Contributor
83 reviews 83 reviews
34 restaurant reviews
Reviews in 32 cities Reviews in 32 cities
31 helpful votes 31 helpful votes
“Worst Customer Service Ever!”
1 of 5 stars Reviewed November 25, 2012

This place has got to have the most disorganized staff I have ever seen. This is the 2nd time in about 6 months we have been here and left completely aggravated. We had called ahead to get a bocce court time, only to be told when we got there that it was not available. They offered us one 2 hours later, but amazingly to their credit when we told them the same thing happened to us the last time we were there, they managed to find us a court. To make matters worse, while we were playing, the court next to us was empty the whole time, so I am not sure why they didn’t seem to have any courts available when we checked in. Then there’s the wait staff. They were all perfectly pleasant, but no one could ever manage to bring us our drinks. We had multiple servers and not a single one of them could seem to show up with the order in less than 20-30 minutes. This place desperately needs the guy from undercover restaurant to figure out what the problem is. The place was never very crowded for a Saturday night. Everyone else must have had the same kind of service we did. We will NOT return. Do not waste your money.

  • Visited November 2012
    • 2 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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